The hotel is excellent, the location is excellent, the rooms are spacious and clean. We liked that the rooms are soundproofed well, even though the traffic is under the window, nothing can be heard in the rooms. Parking is in the same building only on the lower floor, which made our stay with two babies a lot easier because going to the car to get things was easy. The hotel staff is wonderful. If we come to Vienna again, we will definitely choose this hotel again!

The location of this hotel is excellent, even though it is not situated at the very centre of Vienna, however it lies just across the street with U1 Metro Line, and several other trams and buses, so it has a very good connection with any place in the city. The room was clean and very nice, the bed was comfortable and the batthroom was spacious.

Because we was to arrive very late at night, we weren't sure if there is a 24/7 accesible reception at the hotel, so i had to call them to make sure, because at their website i couln't find such information. But in general he have no complaints, the hotel met our expectations.

It was very clean, the bathroom had nice smelling soap, we had free coffee in the room, light switches nice automated, big TV with smart features on which you can cast Netflix, YouTube, powerful nice hairdryer, you get 4 pillows on a double bed, 2 big and 2 medium

The room was cold, the climate control was broken, it works on 22 degrees maximum and if the room reaches above this, it will deliver cold air. I think that for winter season this is wrong. I spoke at the reception 3 times for this, received contradictory messages and gave up eventually :(.

We came to Vienna friday night and booked for one night, and we got a room on the 9th floor with a beautiful view on the metro station and Westfield Donau Zentrum. Mathias checked us in, and he was so kind and helpful, just like the rest of the staff that we had the opportunity to meet. We were amazed by the decoration and the functionality of the room, and don't get me started about how the bed was comfortable! In the morning we decided to stay for two more nights and they offered us to stay in the same room or to switch. Of course, we stayed in our room and enjoyed every minute of it. The room was very clean, and it had sound isolation and great window shades and blackout curtains. In the room is also Nespresso maschine, a kettle and bottle for the water and they are free of charge! You can also get refills for coffee, tea, and water at the reception (also free). The location of the hotel is great and we used public transportation to get to the city center. We parked our car on the street near the hotel (in front of the Vienna International School) because the parking was free on the weekend and later we reparked our car to the private parking nearby that costs 7€/24h. We highly recommend BASSENA Wien Donaustadt, and we are very thankful for the hospitality of the staff! P.S. Can you tell us where can we buy that amazing mattress?

Very good location if someone wants to use the local public transport, also easy to travel there by car. Modern hotel, nice internal design. Parking is not cheap, but that's the average for Vienna, and there are many lots in the garage. Beds are very compfortable. I liked the tea and coffee makers in the room. Staff is very nice.

We spent 5 nights in the hotel, but the breakfast was quite the same for every morning. The warm meals should be kept more warm. It's a little bit difficult to find the reception, which is on the 1st floor, not on the ground floor.

Excellent location (30 min from city center by metro), really nice staff, the lobby is big and cosy. Metro station is just around the corner and you have everything you can possible need, supermarket, healthy shop, restaurant and a nice mall with plenty options to eat or shop. The bed is very confortable, the bathroom is large and very clean

Breakfast is not included and i find it very expensive for the options offered. It costs 24€ and the buffet it’s pretty small and boring so we preffered to eat somewhere’s else. Also, it would be nice to have some slippers in the room.

Such a lovely cool hotel, we travelled in December and Vienna was quite cold however the hotel(both rooms and common areas) was so warm which is nice. The rooms are clean, modern and have everything you need. They are quite soundproof and also have full blackout curtains which allow a nice rest. The staff is kind and helpful and the common areas of the hotel are super nice especially the lobby with the Christmas tree-just magical. Most importantly- the location is 10/10 the hotel is directly across the metro station which allows easy and fast access throught the whole of Vienna. Also there is a big shopping centre just across the street- Westfield. I definitely recommend this hotel!

Everything was great

I couldn't be more pleased with my experience. The hotel offered all the usual amenities one could hope for, including a modern fitness center and a cozy lounge area perfect for unwinding after a day of sightseeing. My room was spacious and impeccably clean, with a nice bathroom and a comfortable bed. What I loved most about this hotel was its convenient location, with easy access to public transport just a short walk away, making it incredibly simple to explore all of Vienna's attractions. There were also plenty of shops nearby, and a large shopping mall just around the corner, which was perfect for grabbing essentials or indulging in a bit of retail therapy. Overall, my stay was exceptional, and I highly recommend this hotel for anyone visiting Vienna.

I spent 5 nights at hotel Bassena and I really enjoyed my stay. Top highlights: - Modern furniture and overall modern feel - particularly enjoyed the spacious walk-in shower - 2 minutes away from a supermarket and a large mall where there’s plenty of options for breakfast/lunch/dinner - 2 minutes away from metro line with a direct connection to the city centre and easy access to all major landmarks - Quiet and good isolation from the busy road/metro line - I could literally hear nothing with the windows closed Overall great stay, I would visit again!

The connection to the Vienna city center by metro is very good.

First of all the checking in was quite cold ? I don’t know how to say it but it was not really welcoming and nice. On Sunday morning I had quite unpleasant situation when the housekeeping was knocking to my door to clean the room. I left the info with the „do not disturb please” behind the door. Then I received a complimentary drink on the reception but after that the gentleman on Sunday evening told me that I can’t used it because the bar is closed. I’m definitely coming back to Vienna but I don’t think I’m going back to this hotel because of the service.