The location cannot be beaten. The staff is very friendly and helpful. The room was wonderful.

The fitness, while clean and modern could do with a few added basics. First, just to have a few ‘rollers’ for use on the mat seems pretty self-evident but they were missing. Guests in five star hotels also expect a ‘normal’ bike, not a high tech sports bike that puts a person in a very awkward seating position. Useless for me. The welcome gift: exchanging a little plastic sapphire in a pretty velvet bag for a ‘gift’ at the bar is a wonderful idea. However, guests in five star hotels expect a glass of champagne as a gift and not two minuscule chocolates the size of a coffee bean. Better not to continue with this initiative, which will disappoint nine out of 10 guests.

After reading some previous reviews I was a little hesitant to book. However, it turned out to be one of the best hotels we ever stayed at, so I can't understand previous guests complaints. The location is excellent, it's walking distance to everything in the city centre. The staff were so welcoming and professional, at reception and in the breakfast room. I asked for a flatter pillow and they provided one immediately. The breakfast selection was amazing! The bedrooms were beautiful, comfortable and had the highest ceilings I had ever seen in a hotel room! We had a ground floor room facing the inner courtyard and it was so lovely and quiet, not a sound. The bathroom accessories were so nice I ordered the products, Gemology online later. We would stay here every time we visit Antwerp - an excellent hotel. Thank you to all the amazing friendly staff there for your great service.

There wasn't anything we didn't like. It was an exceptional hotel. Loved it.

Stayed end-April, so not high season, and Sapphire House was good value. The road to the entrance was under construction whilst we were there and the hotel made every effort to avoid disturbance to our stay. The old building is tastefully refurbished with lots of rooms to relax after a days sightseeing. Rooms were nicely appointed with comfortable beds . Staff were friendly and professional. Many cafes, bars and restaurants within walking distance. Loved our stay in Antwerp and at Sapphire House.

Great location, accessing both old Antwerp and the train station / diamond district Lots of common spaces Quite appealing architecture Can access city parking lot directly through hotel basement

Street construction a key issue, although perhaps compensated by price. Breakfast was good but not exceptional, dining options were fine. Room under the rafters was awkward, even a safety hazard with multiple supporting struts. We didn’t ask to change — perhaps a mistake— to stay higher above street construction

Beautiful place, fantastic room and it was also immaculately clean. Some nice old architectural elements here and there, and the overall bar/lounge area is done with great taste and style. Staff is friendly at reception. Hotel feels modern and well taken care of, Unbeatable location .... very close to the 'Meir' so you're a couple of minutes away from the city center.

Breakfast OK, a bit scattered over multiple small locations, some of them feel cramped. Quality of food and options certainly good, nothing spectacular but has all the options you would expect and everything is fresh. However, staff felt stressed out and all over the place on this particular date. Beds OK, pillows were bad but I guess that's personal thing. 100% street noise if you're at the street side. You will wake up if you're a light sleeper! Bar (spirit) alcohol prices too high, Gin&Tonic at 18 euro is exuberant.

Nicely decorated hotel, great location. Quiet while close to city center. I also used the gym and it had all I needed.

Breakfast could be better. Already at 9 they run out of yogurt. Cereals were humid 🥲 and coffee was terrible. We ended up having breakfast outside. Staff was a little too distant. It was somewhat difficult to understand our way around breakfast, and also they couldn’t properly make an invoice with the company name I had requested. Also, the bed was extremely soft and pillows were a little flat. I ended up with a backache.

Breakfast was ok, coffee machine queue was long and when one wasn’t working it became too long. The staff stepped in and made a fresh coffee from the bar, well done. Location was good, close to shopping etc. we did have problems finding our room as there are two sides to the building. Bar staff are slow, but these were just the only two negatives. Everything else was amazing, except we were promised a free disabled space, however due to road works closing access at front of hotel we did have to pay in the underground car park.

Slow bar staff

Front desk personnel were very helpful to us as first time travelers to Antwerp. Lobby and common area decor was exceptional. Breakfast were great with a wide variety of choices.

Next to no drawer space for clothes and no closet! Hangers were open air rack with bar so close to the wall that they had to slant at an angle because ends touch the wall. This was the biggest oversight for us for such an otherwise exceptional hotel. One other minor point - sink bottom was flat so water would not always drain without pushing it along with your hands. Sink designer apparently preferred esthetics over function.

We had an extremely great stay at Saphhire House. The hotel is located in the city centre but still in a quiet location, it was very quiet at night. The rooms and the hotel in general are absolutely beautiful, very big, very well-designed and appealing. The breakfast was the best hotel breakfast I‘ve had so far, you get everything you‘ll ask for and more. The fitness room is also awesome, it is fully equipped, so you can have a proper workout. The staff war always friendly and helpful. The restaurant is great as well. There are enough parking spots in the parking lot.

The price for parking is quite high, but on the other side the parking lot is safe.

Everything about our stay at this hotel was perfect. Located in the center of Antwerp, the hotel is easily reachable by car. There is a public parking garage right below the hotel, making parking convenient and hassle-free. The parking fee is reasonable for a city like this, costing around 29 euros for 24 hours. Unsure of the exact parking location, I drove to the hotel's address and asked one of the receptionists for assistance. They took the time to explain and even went outside to show me the directions. This level of helpfulness and customer care was impressive. The check-in process was smooth, and our room was clean and in excellent condition, even better than the photos. The room was spacious, and we were pleasantly surprised by the size of the bathroom. The bed was also very comfortable. We enjoyed the breakfast, which offered a wide variety of dishes to suit every taste. There were cereals, fruits, pastries, eggs, pancakes, and more. For drinks, there was coffee (with options for normal or oat milk) and fresh juices. The best part of our stay was the standard check-out time of 12 PM. This allowed us to have a leisurely breakfast without feeling rushed to leave the room. We were able to return to our room, freshen up, and enjoy our last moments before checking out. Overall, this hotel provided a fantastic experience, and I highly recommend it to other travelers.