Breakfast was excellent, as was the entire hotel. Our room was spacious and luxurious. The location was just a 3 minute walk to the Market Square. We took Uber to and from the train station as it would be too long to walk from there.

The only slight negative was that this large suite was on the main street in front. It was nice and quiet at night, for the most part, but traffic would start early (0700) and was loud enough to wake us up early.

Lovely hotel, great housekeeping, friendly helpful staff. Spa area an added bonus.

Not a dislike, but be aware the hotel only serves breakfast

The location of the hotel was great and easy walking distance to all the main tourist attractions. a lovely lady checked us in and our rooms were very nice. loved that we had a window that actually opened. beds were comfy. We had breakfast included and it was realty hot and tasty and was replenished when neeeded.

beautiful bar but had to ring for attention and drinks were limited. needed full length mirror in bedroom and brighter lighting.

This is a beautiful hotel with very relaxing rooms to sit in. The breakfast buffet had an excellent selection of food for breakfast with a very attractive layout. Staff was really helpful and pleasant and arranged early access for us to the breakfast room on the day of our departure.

Nothing

Location is super, in the middle of the city Receptionists are helpful. The hotel also has small sauna and steam room

Bath tube located in the edge of the bathroom under the roof; so it is not possible shower yourself in standing position, you have to bend or sit in bath tube to wash yourself and keep shower head in your hand- which is not convenient.

Room was very nice, comfortable and clean. Location is fantastic we enjoyed our stay in Dukes Arches. Breakfast was also very good, variety of the fresh food .

The only oddity that we noticed, there was no slippers and bathrobe in the room. Also no cottons to remove the make up.

Everything about the hotel and the room was fantastic. The room upgrade was appreciated. The front desk was soo helpful when we wished to use the steam room facilities

Nothing really

* Staff: best thing of all. Lady on reception booked us in and offered to get us reservations for dinner. The restaurant was unavailable so she tried calling repeatedly through the day, and then called us when it was booked. She was amazing and so helpful. * Location: Bang in the middle of town. * Presentation: Excellent - premium. Beautiful. Excellent 'Dali' Lips sofa in the common areas and beautiful bar and yard. * Breakfast: the best pate I have EVER had. Good selection of hot and cold buffet that we used after our run. they even provide hand sanitiser (essential!) * Room: Comfortable, quiet, excellent shower and pressure. Key card access. Plenty of plugs and excellent lighting. Free wifi everywhere. Good size TV with a great selection of media (but nowhere to plug in HDMI). We really loved it here so much that we made it a point to go back for one more night before the end of our trip.

* Parking. the only complaint we have. There are 4 spaces. We selected hotels that have parking but there are only 4 bays and you don't get a bay unless you specifically ask for one, which was not clear during booking. But given everything else, this was a minor issue. The lady of reception gave us a map of car parks nearby. * Pro tip: Park at ALFA PARK which is very close to the hotel.

This was our second visit which is always a little nervy incase it doesn’t live up to your memory. This was equally brilliant. The staff are so friendly and helpful. The room was beautiful and with the heat we experienced during our stay the air conditioning made for a lovely nights sleep. We love a bath and thankfully the room had a full sized one whereas n most hotels have a tiny one. Loved the fridge in the room so we could keep some water nice and cold. Location is so handy for the centre of Brugge and just walking around. We followed the art trail which was lovely and took us to areas we hadn’t visited before. Breakfast had plenty of choice and was constantly topped up by the lovely staff one of whom on day 3 cleared the table where we sat on other days. The spa is a bonus and on our visits in early evening really peaceful but others may have been out for dinner. We certainly hope to visit again on future visits.

Can’t think of anything major.

Lovely decor, comfy rooms, great location, most of the staff were really helpful. Enjoyed the breakfast spread especially pancakes.

Bit inconvenient to have the WC (but no sink) separate from the rest of the bathroom. Some issues with hot water flow in the bathroom. Didn’t expect to find just a small steam bath when the staff said at check-in that the hotel has a “hamam”! To adjust the air conditioning temperature in the room, one needs to call reception each time.