Excellent location and good size rooms.

I cant fault anything apart from when Checking out was told we had something from the mini bar which we didnt, also that we had a bar bill to pay, we paid the bar bill as and when we had drinks, you should be made to sign something if you are putting items onto your room to stop this happening.

Fabulous, shame didn’t have an evening restaurant

First choice of bedroom was horrible, carpet was disgusting and room not as glamours as in picture but manager changed our room to a beautiful clean room. Could have had help with suitcases as ramps not available.

It was centrally located. Loved the bathroom products, robes and slippers. Loved the historical building. It was so close. There was parking under the hotel.

Parking was tight and you had to give your keys to staff so they could move your car, where there was a double park. There was no food options after a certain hour. Some of the staff knew nothing about the history of the building or the art. Thought there should have been some ID on the beautiful art. I learned later that the beautiful columns in the basement’s wellness spa were original. They looked like Egyptian. Very cool. The spa in the basement was ok. The steam room should have had a eucalyptus or some sort of essential oil. There was nothing - it was still beautiful. Wished the services were open after 10pm as there was not staff there anyways.

Good hotel with excellent facilities . Clean and tidy . Location excellent from the centre .

Noise … we were x3 adults and given the family suite . The roof is not noise proof . We had some children in adjacent rooms and we could hear the noise . So you have disturbed sleep in spite the costs . The noise was dreadful . Not sure why the hotel management didn’t think about this as it is wooden partition between the rooms going up the ceiling . I would avoid the junior suites at all costs . Parking is expensive 30 euros per night . We didn’t try the breakfast as there were many nearby restaurants that served breakfast .

Everything was great. Superb hotel, fantastic location, clean, comfortable and accommodating. Staff amazing, very polite, informative and helpful. Beautiful rooms. The room was perfectly made up each day. Just gorgeous. Lovely, lovely, lovely.

The cost of parking - however, I think it is in competition with other hotels in the area and that said the car was very secure and their parking led directly into the hotel via a lift. Also a lift into the car park from the street, which was very unique and fun. So not a big issue. Wish there had been shampoo and conditioner in the spa (but this is only a trifle comment). Not a deal breaker by any means.

Where do I begin? From first to last, this place felt very special! Underground parking in the middle of the city is a good start! Our room was luxurious and spotless, the bed enormous and super comfy. Wonderful property with some interesting history, lots of beautifully decorated sitting rooms to relax in before heading out. Breakfast was also very enjoyable. Service throughout our stay was excellent, we left late and the front desk were really amenable to this, we used the wonderful spa facilities in the basement which made our stay just a little longer and happier!

Internet and TV services were not functioning when we stayed but the problem was eventually fixed. Not exactly what we were there for anyway….!

The location could not be better. The hotel is within walking distance of anything you want to do in Bruges, so easy to return to and drop off your shopping, for example, or to have a rest between sightseeing trips out. The hotel has a majestic feel to it, very high ceilings and beautiful decor in the public areas.

As we were two people staying for 3 nights the provisions of drinks in the room, tea and coffee, could have been more generous. This was not a budget room but meant to be superior. We were allocated one teabag each, one full strength coffee pod each a day and 1 decaf coffee (to share between us?) When I asked for additional decaf coffee the staff member provided one extra pod, but on the following day we were back to our allowance. It was a particularly warm weekend when we were there and the air-com was not effective in keeping the room at an even temperature. We were awoken in the night by the heat. We mentioned this to reception and as far as we could see nothing was done about it.

I will recommend this hotel to everyone! Myself and my boyfriend stayed for a long weekend for his birthday and were so impressed from start to finish. We both said this was the best hotel we have ever stayed at. The hotel is beautiful and the attention to detail is like no other. The staff cannot do enough for you and were really helpful with recommendations and local knowledge! I had organised champagne on arrival for our trip (it was a birthday after all) and requested an early check in and both were arranged with ease and we were so appreciative. We were even lucky enough to get a room upgrade! The room we stayed in and the bar carried the same old style decor and we could only describe it as regal, it was breathtaking and the perfect spot for a drink before / after dinner! The spa area is modern, peaceful and elegant. The location of the hotel is perfect, about a 2 minute walk (if that!) from the Belfry Tower and we could walk to any part of Bruges in 10 minutes! We cant give higher praise to this hotel, nothing was less than 5* in our opinions. Will go back without hesitation!

Really beautiful room and hotel.

2 things, 1. The selection of healthy food is extremely limited for breakfast. Salad with no leaves, vegetables and fruits were the most basic, but lots of pastries and sweet things. So for €30 per person that could have been better. Ie adding a service for omelette and poached eggs etc. Fruit juice could have had the healthy option of detox one. And I had to ask to have diary alternative milk, which in every other hotel is help yourself.

Beautiful hotel, very friendly and helpful staff, very close to the centre with everything easily accessible. The breakfast is amazing! All fresh, hot, delicious and such a wide choice, the waffles were to die for.