Fabulous, shame didn’t have an evening restaurant

First choice of bedroom was horrible, carpet was disgusting and room not as glamours as in picture but manager changed our room to a beautiful clean room. Could have had help with suitcases as ramps not available.

Good hotel with excellent facilities . Clean and tidy . Location excellent from the centre .

Noise … we were x3 adults and given the family suite . The roof is not noise proof . We had some children in adjacent rooms and we could hear the noise . So you have disturbed sleep in spite the costs . The noise was dreadful . Not sure why the hotel management didn’t think about this as it is wooden partition between the rooms going up the ceiling . I would avoid the junior suites at all costs . Parking is expensive 30 euros per night . We didn’t try the breakfast as there were many nearby restaurants that served breakfast .

Everything was great. Superb hotel, fantastic location, clean, comfortable and accommodating. Staff amazing, very polite, informative and helpful. Beautiful rooms. The room was perfectly made up each day. Just gorgeous. Lovely, lovely, lovely.

The cost of parking - however, I think it is in competition with other hotels in the area and that said the car was very secure and their parking led directly into the hotel via a lift. Also a lift into the car park from the street, which was very unique and fun. So not a big issue. Wish there had been shampoo and conditioner in the spa (but this is only a trifle comment). Not a deal breaker by any means.

The location could not be better. The hotel is within walking distance of anything you want to do in Bruges, so easy to return to and drop off your shopping, for example, or to have a rest between sightseeing trips out. The hotel has a majestic feel to it, very high ceilings and beautiful decor in the public areas.

As we were two people staying for 3 nights the provisions of drinks in the room, tea and coffee, could have been more generous. This was not a budget room but meant to be superior. We were allocated one teabag each, one full strength coffee pod each a day and 1 decaf coffee (to share between us?) When I asked for additional decaf coffee the staff member provided one extra pod, but on the following day we were back to our allowance. It was a particularly warm weekend when we were there and the air-com was not effective in keeping the room at an even temperature. We were awoken in the night by the heat. We mentioned this to reception and as far as we could see nothing was done about it.

Beautiful hotel, very friendly and helpful staff, very close to the centre with everything easily accessible. The breakfast is amazing! All fresh, hot, delicious and such a wide choice, the waffles were to die for.

I will recommend this hotel to everyone! Myself and my boyfriend stayed for a long weekend for his birthday and were so impressed from start to finish. We both said this was the best hotel we have ever stayed at. The hotel is beautiful and the attention to detail is like no other. The staff cannot do enough for you and were really helpful with recommendations and local knowledge! I had organised champagne on arrival for our trip (it was a birthday after all) and requested an early check in and both were arranged with ease and we were so appreciative. We were even lucky enough to get a room upgrade! The room we stayed in and the bar carried the same old style decor and we could only describe it as regal, it was breathtaking and the perfect spot for a drink before / after dinner! The spa area is modern, peaceful and elegant. The location of the hotel is perfect, about a 2 minute walk (if that!) from the Belfry Tower and we could walk to any part of Bruges in 10 minutes! We cant give higher praise to this hotel, nothing was less than 5* in our opinions. Will go back without hesitation!

The hotel is beautiful and the entrance, particularly when decorated for Christmas, looked lovely and welcoming. The hotel is located very centrally, near one of the main squares. The room was an okay size and had two zipped together beds making a king or super king which was very comfortable. The room was also very warm, which was great. Breakfast was varied and good quality with continental options, fresh fruit, pancakes, waffles, pastries, and cooked items. We really enjoyed the bar in the afternoons where we had hot chocolate and mulled wine - the setting is in the historic part of the hotel and it feels grand but is welcoming and cosy. The drinks come with snacks - chocolate and biscuit with the hot chocolate and mixed nibbles with the mulled wine. The staff were great - very friendly and happy to help.

A beautiful 4 star hotel, with a 5 star interior, a couple of minutes from the Bell Tower Square. There are lots of little restaurants in the streets near the hotel, in about 2 mins walk. It was very quiet & we slept really well. The hotel is elegant & comfortable, with gorgeous lounge bar areas to sit in. The high quality furnishings and decor are all pristine, & look new. Everywhere smells wonderful too! Breakfast is very relaxed, with a self service buffet. Everything you could want is there - cold cuts, cooked items, pancakes & waffles,breads, fruit etc. We didn't use the sauna or steam room, but it's also very attractive & serene. (We would have if there had been a hot tub or jacuzzi! ) The gym was well equipped too. I would definitely stay there again, & would highly recommend it.

We'd booked a luxury historic room, which the hotel specifically advertises as having a chandelier, which other rooms in our party did. However - no chandelier in our room, which was also smaller! I was disappointed to be given the lower grade room, since the entire reason for the 3 night trip, and booking 5 rooms, was for my 60th birthday - which the hotel knew. So, no special treatment, or acknowledgement of birthdays in this hotel! More downgrading than upgrading! However, when I expressed disappointment the next morning, the very helpful staff at reception got us a different room, of the same grade we'd paid for, this time with the promised chandelier.

The location of the hotel was excellent, as we pretty much walked out our door & down the block & we were in Market Square, which is where lots of shopping/restaurants & (when we were there, Christmas Markets) were! Our Superior Double room was in the historic part of the hotel, and was charming, spacious and well lit. There was a beautiful chandelier over the bed. The lobby/common areas of the hotel were beautiful & comfortable to gather in. Sadly, we didn't have a chance to check out the wellness area, but appreciated that it was there if we had more time! We did have a drink at the hotel bar, which had great drinks, but when I asked for a glass of water, they said they weren't allowed to give it to me!? weird.

Our room was in a weird location - you take the elevator up, but then there are still a few stairs to navigate with luggage & is definitely not handicapped accessible. Our bathroom had both a shower and a bathtub, and the shower was very small - it would not have been possible to bend over to shave my legs!

The hotel is in a fantastic location, just 2 minutes' walk (if that) from one of the marketsquares in Bruges (not the main one witt the belfry, but that's also a 5 minute walk or less). Beautiful decor in the hotel; the toilets in the reception were very nice, and the bar was very cosy and elegant, and with table service. Reception staff were pleasant and helpful and ha good English language skills. Didn't use the restaurant so no comment on that. Our room was in the modern part of the hotel, and it was lovely and clean with a HUGE comfy bed. Pillows were square for some reason, but when we called reception to ask for more pillows they were more than happy to oblige, and brought normal shaped pillows to the room. On our second night, my sister who had been camping in a van outside the city centre, needed a place to stay at 1am because her van was leaking rainwater. I called the reception night staff to ask if she'd be able to book a room for that night, the staff member was a bit taken aback by the unusual request but he eventually was able to give a (very expensive) quote for a premium room (all that was available). My sister agreed and she was told to ring the bell on arrival and he'd get her all sorted. They threw in a complimentary breakfast for the morning because of her rough evening so far, and she had a great stay in a very fancy room too!

My only 2 issues are: the glass door to the bathroom. You couldn't really see much through it, but it's latch was noisy and it's just generally really off putting to have a glass door (and no lock). The other issue is the shower, which was a decent size, only the only water source was a (nicely powerful) rain shower directly overhead, whose stream was quite wide. Normally that'd be lovely, but there just wasn't enough room in the shower to escape the water while turning it on and finding the right temperature, shampooing or conditioning hair, etc.