Excellent location. The character of the hotel. Room was spacious. Very comfortable king-size bed. Good breakfast with romantic atmosphere. Very attentive staff. We celebrated a birthday and some kind words were waiting for us in the room. Appreciated.

Despite its modern and spacious design, the bathroom lacked certain amenities such as a hand-towel holder and soap holder. While the Italian shower was nice, the absence of a door made it difficult to prevent water from spilling onto the bathroom floor. A full-length mirror was missing in the room (expected in a 4 stars hotel). At night, when cars pass by, the paved street that runs between the canal rooms and the canal become a source of noise. Traffic is very limited, but this is still to be considered when booking a room with canal view.

Romantic, fairytale location. Just beautiful. ❤️ steeped in history. Fabulous hotel very historical and decorated accordingly. Fabulous hotel. Beautifully designed. Staff are great. The breakfast and breakfast staff are fantastic. Chef Softest scrambled eggs delicious. Food presentation and attention to detail by the breakfast ladies is outstanding. Nothing ran out even when it was busy. Missing our breakfast thank you love room 31 xx Room very cosy with nice old furniture. Stunning bathroom. The biggest bed I’ve ever seen. Not just a bedroom and bathroom. Quite location great for sleep no noise. Lots to do and nothing very far away, still managed to get 12-16,000 steps in a day. 👍 we will be back x❤️ Ps beer and chocolate and pastries good too. 🍻🍫🥐🥮

All good

This hotel is beautiful, elegant, and refined. It is one of those places you dream you could stay in, but never thought you could afford. Everything was wonderful. The staff were friendly and helpful, the hotel and rooms were beautiful, and breakfast was great. My niece, her husband, and their 9 year old daughter stayed in a family room. My niece said it was the largest room she ever stayed in, and her family travels often and stays in nice resorts so I took this as quite a complement. They had a very large bathroom and a very large shower with two shower heads. My room ended up having a large bathroom, but the bathtub/shower was a typical size. There were two rooms, one a living room with two love seats and a chair so that we could all gather and talk, and the other with a large room with a king size bed. The room overlooked the canal, and later at night I could see the full moon reflecting off of the canal. The hotel is close to the sites of Bruges but not so close that it was noisey.

A bit of a barrier, screen, or something in the family room so there could be more privacy between the king bed and the pull out couch bed would have been nice.

This was a beautiful, comfortable and stylish hotel which was perfect for our stay in Bruges. The Library Room was absolutely gorgeous; we loved the big comfy bed, the spacious bathroom and the decor -- it was absolutely worth spending a bit more money for this special room with a view over the canal. There was so much space compared to many of the other hotels we stayed at during our month in Europe. The little sitting nook overlooking the canal and the statue of Jan van Eyck was the best part. The staff were friendly and extremely polite and prompt when we asked for a few more pillows to be brought up (as we weren't used to European pillows). The hotel isn't right in the centre of the old town, but it's only about a 3-5 minute walk to get to market square and it means the neighbourhood is nice and quiet. There's a bus stop right near the hotel, which goes to and from the train station, and this made our day trip to Ghent extra convenient.

Nothing, it was perfect.

The location is good, about 8min walk into the centre and less then 15min taxi from Brugge train station. The hotel has lots of character and charm and the rooms were spacious. The breakfast is more like a continental breakfast, but with enough choice to fill you up and set you up for the morning. The staff were all very friendly and helpful. The reception staff in the evening were especially helpful when we checked in during the evening. I'd requested a bottle of champagne as we went for a birthday and that was sorted for us and in the room ahead of our arrival which was great!

Parts of the hotel do need a bit of TLC, some wear and tear of carpets etc that need sorting.

Location is perfect , walking distance to most attractions. We stayed in the Suite which was enormous and had canal view which was very nice. Breakfast was excellent , had both hot (scrambled eggs and bacon) and cold (nice selection of croissants, cold cuts, fruits, etc.). Staff was very helpful. Wouldn’t hesitate to stay here again!

Not really a big deal but parking is a distance away and will cost you extra per day.

very good hotel located just outside the city so very quiet the breakfast was good and everything was there also a cozy bar where you could have a drink the room was good with an excellent bed just the bath shower I found a little less but that is also because I am tall but is also a personal choice ideal to believe to go everywhere just 10 minutes from the city also very easily accessible by bus from the station take bus 2 and get off at the theater 2 minutes walk from the stop in other words a top hotel if you want to discover the city

The hotel was very old-world authentic, lovely European understated fine hotel along with the staff who were eager to be of assistance. The location was a very nice walk to the center Cathedral square. The manager was very helpful and a front desk representative, Zaki, was also. We are seniors and we were very pleased.

Nothing really. It’s a bit of a walk from the lobby to some of the rooms and there are hallway walking level changes but it was no problem. I don’t think they have bellmen and that would have been nice.

We stayed 4nights in the Isabella suite (Deluxe suite with canal view). The suite is very spacious & beautifully furnished. The bathroom is HUGE, & there is a seperate toilet room with a built-in bidet. The suite looks as if it’s just been fully renovated to new. With a super comfy bed! It was so nice to have our own luxe space to come back to after exploring each day. The service was fabulous. Including catering to our requests for wine, chocolates, & keeping the ice bucket for wine full. We had the breakfast one morning & really enjoyed. It was an easy walk to everything including a few restaurants next door.

We wished the bar fridge in our room was bigger so we could have added more drinks.

Spacious and well decorated rooms. We booked a Family room and were pleased that the child’s bed was in a separate room within the suite. Stylish decoration throughout. Great location.

On booking the property was listed as having “Private Parking”, however it turned out it is 1/ not free and 2/ it was all booked out. We had to struggle to find a parking and organise ourselves to leave our luggage first and then walk from the public parking far away back to the hotel. We lost 1.5 hours from out holiday dealing with parking shenanigans. Please make it clear how your parking operates!!!