The Staff was very friendly and professional. They assisted with any question and resolved any problems. Very good food, and spacious room.

There was no parking available at the hotel. They redirected us to another parking. The transfer between the parking and hotel was included in the price, although it was very high, 10 EUR per day (not per night). Seems a bit unreasonable that you have to pay a higher rate and you are not even close to the hotel. Also, they did not accept card payment for the parking and not received any receipt.

The receptionist was the worst I’ve ever encountered. (Dariya) From the first interaction we had with her, she had an unpleasant attitude. When i asked her about the parking she replied very annoyed that we should’ve made a reservation. I’ve explained her that i’ve contacted the hotel beforehand about this matter and it was told me that based on the availability we will have access to the parking, also showing her the message. She replayed again very annoyed that the reservation is prepaid, thing that was never specified in the conversation i had on chat with them. After all of this, she said to come back at 14:00 for check in. We’ve waited in the lobby and we saw that other guests were invited to receive earlier their rooms and we were still waiting. Another episode was pretty embarrassing as the cleaning lady didn’t provide us toilet paper for a couple of days and due to the fact that we were not in the room by the cleaning time, we never encountered the cleaning lady to ask her for it so i went to the receptionist (the same one) to ask. Again she had a bad attitude replying that the only paper she had was the one for documents as that was a reception. Nice attitude with customers, what can i say.. Ok, i didn’t want her to bring it from her office, but considering the fact that she was the single point of contact, i would’ve expect her to facilitate the communication with the person who can help me with this request. After rolling her eyes she called the cleaning lady to provided us the requested toilet paper and after that ignoring me. I have to mention that right before me, a bulgarian couple requested the same and they come back with toilet paper in their hands from reception, so i don’t know if her behavior was due to the fact that we are romanians, which in my point of view is very disappointing. Not to mention her bad english.. maybe this is the cause for her bad attitude so i would suggest her to improve it.

The dining area and the bar need improvement and the receptionist changed.

We received a free upgrade of our room. The hotel is very clean. Receptionist Darya was very helpful! The building is close to the bus station and the beach (5 minutes).

Lack of transfer from the airport (which is available in other hotels). We didn’t receive any information about how to get to the location. Plus, the bus schedule is not available on Google Maps in Bulgaria, so by accident, we got to the right place, but the whole journey from the airport took us 3 hours instead of 45 minutes. I expected more varied food during breakfast. In general, I was satisfied with the inclusive option, albeit the system with beverages was stupid (during breakfast we could use coolers and a coffee machine, but for the rest time it was turned off and we had to get beverages from the bar), deserts were beyond any critique.

This hotel truly exceeded my expectations in every way, offering a perfect blend of comfort and service. The hotel is conveniently located, making it easy to explore the surrounding area. Whether you’re here for business during the off season. The rooms were spacious, modern, and impeccably clean. The bed was incredibly comfortable, ensuring a great night’s sleep. The attention to detail was evident, from the well-stocked minibar to the high speed Wi-FiThe air conditioning worked perfectly, and the room was quiet, allowing for complete relaxation. The staff at Best Western Plus Premium Inn truly made my stay special. They were friendly, professional, and always eager to assist with any request. From the warm welcome at check-in to the efficient housekeeping service, every interaction was pleasant and accommodating. The breakfast buffet was fantastic, offering a wide variety of fresh and delicious options. There was something for everyone, from fresh fruits and pastries to hot dishes prepared to perfection. The on-site restaurant also offered a great dining experience. For the level of comfort, service, and amenities provided, the Best Western Plus Premium Inn offers fantastic value for money. It delivers a premium experience at a reasonable price, making it an excellent choice for any traveler.

The hotel is modern and well maintained. Our room was spacious, very clean, and had all the amenities we needed, including a comfortable bed, a well-equipped bathroom, and a balcony with a nice view. The air conditioning worked perfectly, which was great during the cold weather. Breakfast was fantastic, with a wide variety of fresh options every morning. We also tried the hotel’s restaurant for dinner, and the food was delicious and reasonably priced. Overall, we had a wonderful experience. Great service, excellent facilities, and a perfect location—everything you need.Will definitely be returning!

Stayed here for a long weekend the receptionist was very helpful and spoke English which is always a bonus in a different country. The room was clean had tea and coffees making facilities but no milk which wasn't a problem as there was a supermarket across the road. We had a balcony which overlooked the pools with table and chairs to enjoy the sun. There was a pool bar with table and chairs around to sit and enjoy a drink or bar meal. Breakfast was plentiful but the same selection everyday bit boring but different choices cereals continental and full English. 5 minutes walk onto Flower Street which is the main walk way in Sunny Beach to all all restaurants and bars and to the beach itself. Bus station across the road but found buses don't pick up there only at stops on main road and very frequently. Would definitely recommend staying here for a hotel that is conveniently close to everything you need.

Only thing which we didn't like but something which couldn't be avoided was both nights had graduation parties (prom nights) very noisy into the early hours of the morning but double glazed windows helped but if you're a good sleeper wouldn't affect you.

Excellent Stay at Best Western Plus Premium Inn! I had an amazing experience at Best Western Plus Premium Inn! From the moment I arrived, the staff was incredibly welcoming, friendly, and always ready to assist with anything I needed. The Breakfast food was absolutely delicious, with a great variety of options to choose from. Every meal was well-prepared, fresh, and flavorful. The breakfast buffet had plenty of choices. The cleanliness of the hotel was outstanding. My room was spotless, and the housekeeping team ensured everything was perfectly maintained throughout my stay. The entire property was well-kept, making it a comfortable and hygienic environment. Overall, I highly recommend Best Western Plus Premium Inn for its excellent service, delicious food, and impeccable cleanliness. I will definitely be returning for another stay!

Perfect place for travelers seeking comfort, convenience, and affordability. From the moment you walk in, you will be greeted by friendly staff who are eager to make your stay as enjoyable as possible. The rooms are spacious and well-appointed, with all the amenities you need for a comfortable stay, including comfortable beds, flat-screen TVs and fast Wi-Fi. One of the highlights of this hotel is its central location, making it easy to explore the surrounding area. Whether you're in town for business or pleasure, you'll find plenty to do and see, including nearby attractions, restaurants, and shopping. The hotel also offers a complimentary breakfast each morning, so you can start your day off right. Overall, I highly recommend the Best Western Plus for anyone looking for a top-notch hotel experience. From its friendly staff to its convenient location and comfortable rooms, this hotel truly has it all. Book your stay today and experience the best that this hotel has to offer!

The breakfast was excellent, name some that they didn't have!! Very very good. The blue zone parking in the resort was not operating as we went out of season so parked Infront of the hotel, no charge. We booked a room without balcony and were given a free upgrade, sadly the weather wasn't nice enough to use it. Overall, well done Best Western and your staff.

I thought it was all good, if I had to put over little niggle, and it is really silly. The toilet in the bathroom so very near the ground, almost like made for a child to sit on.

Great location, less than 5 mins from the coach station for those late night arrivals and less than 10 mins stroll to the beach. Great pool with slides. Towels provided at no extra charge. Breakfast also good. I really enjoyed my stay. Special thank you to the maintenance man for the help when I locked myself out of the safe.

Somewhat annoying that the hotel would appear to automatically assume that 2 people staying in a room is a couple. In our case, it was myself and my 20 year old son and we definitely would’ve liked the sofa bed to have been made up for us, prior to our arrival at 1am, and at no extra charge 😔