Excellent location, walking distance to city center and the hotel has tuktuk service, which they will arrange for you on demand. Staff extremely friendly, traditional Khmer snacks during check-in, they have a desk to arrange your visit to Angkor Wat and other places, which we used and really enjoyed thanks to a professional and perfectly English speaking guide. Nice pool area with a restaurant and a huge gym, which made working out a blast!

The pool area was closed full day on 31-Dec due to the New year's gala event preparations, which we did not attend because it was quite expensive (110 usd p.P). When you pay for a 5* hotel to use all the utilities and end up having one full day where it's not possible to relax at the hotel, I don't think it's fair they ask you to pay the same rate. The attached hairdryer in the bathroom went up in flames and smoke on our first use (not kidding). When we called the reception to come and take a look, they just brought another one for us to use without really fixing the broken one.... which made us think whether the same had already happened to a guest staying in our room before and handled the same way...

Exceptional place, very grand the welcome was a 10/10 staff certainly go above and beyond to help you. Our room overlooks the pool and bar area second floor perfect. Decent size balcony, rooms are large and bed soo comfortable best we’ve had on our four months of travelling. They have everything at your disposal, pool long enough for me to do laps, professional gym set up, sauna, spa. They have a staff member onboard to assist in booking tours events etc, you cannot hear any traffic at all extremely quiet. Would not hesitate to recommend to anyone great value for money

Nothing

It was a beautiful, grand hotel, with spacious, clean and comfortable rooms and excellent facilities. The staff were very friendly and helpful. It was very well situated and good value for money. It had a lovely big swimming pool and poolside bar, and the breakfasts which were included in our stay were very nice.

Music was played around the pool from when breakfast was served at 6am until the bar closed at 11pm and we found it too loud and not very relaxing. We were also a bit disappointed by the food we had on two evenings in different restaurant areas in the hotel.

On arrival the staff were so friendly and we were told everything we needed to know about the hotel. The staff helped anyway they could. we were given an upgraded room with a floating bed on the balcony!amazing. The room was so comfortable and a lovely size with a huge bath to soak in . The breakfast was all you could ask for, loads of choice. Room service was fantastic along with the food. Great location with tuk tuks readiily available outside the gates. Pool area was lovely with pool towels for all guests left on the sun loungers . The hotel manager Wattana Tan was always around to speak with guests , friendly and very professional. hotel is beautiful and we will definitely be going back.

Nothing

The hotel and stay was good. The hotel is on the edge of the town but you can walk in or jump in a tuk tuk and be there in minutes. The room was large and clean, maybe a little dated but still at a good standard and well kept. We did face a problem with the air con which was set to freezing and could not be changed. After a few attempts at resolving they kindly allowed us to change to a new room, which being on the top floor had a much nicer outlook and also resolved the air con and also the fact the shower in the first room would flood the bathroom as there was no lip on the shower tray. Sleeping was excellent in the sizeable bed and breakfast was varied and adequate. Maybe not at the level of some hotels but certainly enjoyable. The staff were friendly and helped arrange airport transfers and also a private excursion to the Angkor Wat and other temples in luxury. We did try the main restaurant which had great if very expensive food, this was mainly as we arrived late and exhausted and didnt realise just how easily we could have gone in to town where the food options are excellent. For the price this was definitely a good choice.

Nothing in particular

I had an excellent stay here, the resort is luxurious and tastefully designed. Great food in the restaurants. Large swimming pool. Excellent staff as well - let me single out the front des staff who quickly took care of every problem or request I had, and also Pun who works in the restaurant and was so friendly and attentive, and he was also a pleasure to talk to. The only thing you should be aware of is that the resort is not in the centre of town - so it will always be a quick tuk tuk ride to Pub Street etc. On the other hand, the resort's location is very conveniently when you visit Angkor Wat.

The hotel was decorated well, staff were very friendly. Pool area was nice, rooms a good size with a large balcony to view the sunset.

The manager booked us into their culture show, only to tell us 2 days later it wasn’t running and only runs once a week not 3 as advertised. The pool was closed one day for a private function, first of all we were told for the day and we could go to their sister hotel, note in room said from 3pm. All lounges were packed us by 10am but we could use the pool to 3, (staff did assist with getting out lounges for us)Confusing communication.

The hotel is absolutely beautiful, even better than the pictures but it’s the wonderful staff who make it extra special. They were so friendly and helpful, going out of their way to assist when we realised that we had left my mums bag with her medication in it at the airport . Much to our relief they tracked down the bag and had one of their drivers collect it for us. All of the staff from front of house to restaurant and bar staff to cleaners always had a smile and a greeting and we felt very welcome. We stayed in a Borei Suite which was stunning and breakfast was plentiful and varied. The concierge helped us organise our trips to the temples and the hotel is in a great location for the temples and for Pub Street which was 5 mins in a Tuk Tuk and great fun in the evening. Cannot recommend this hotel and its staff highly enough , it was the highlight of our whole trip to Thailand and Cambodia.

Nothing

We had already extended our stay twice as we just fell in love with the property and the staff. It has everything you could wish for, Brekky fantastic and the staff well they went above and beyond to make our stay amazing. I cannot reiterate how great they were, from the grounds men to cleaners a ten plus. The sauna spa steam room gym swimming pool such an added bonus, lazy afternoons by the pool. No traffic noise close enough to all attractions a tuk tuk away.

Nothing just not long enough

We loved our stay. The hotel is spotless, the staff are so very friendly and welcoming and the breakfast was terrific with so many vegetarian options. We used the spa services one day which was expensive but enjoyable. We also really liked the pool area which always had plenty of space.

The only negative thing I would say is that the bed was extremely firm. It actually caused me back pain and my hips would get numb when laying on my side. My husband jokes that maybe they have such bad mattresses so people will use their spa for massages. It was a lovely place but if you need a soft comfortable bed, this is not the place for you.