Safe part of town for tourists and within walking distance for necessities.

Don’t let me sway you; this is a wonderful place. But I should mention the shower would often malfunction and only use faucet which is waist high. They fixed it once but it happened again the next day. So I took showers out of the faucet a few times. Also, this is the Muslim part of town. They announce call to prayer throughout the day and into late evening. You can check Muslim prayer times online. If it bothers you, book somewhere else or simply go somewhere else during prayer times. It’s still worth it to stay here. The staff is most pleasant and will make your stay worth it.

Brilliant hotel made even better by the staff. They are incredibly helpful. The free tuck tuk into town on an evening is a lovely touch and helpful as we travelled with 3 children. The breakfast is great and the complimentary fruit by the pool in the afternoon was great. Room was spacious and quirky. We absolutely loved our time here and can’t recommend enough.

There wasn’t anything not to like.

Small hotel away from busy streets but close enough if you like to walk. Because of the "tunnels" around the bed sound proofing is pretty good, even mosk nearby does not bother you a lot. We were afraid tunnel around the bed will be a bit claustrophobic but it was not, space was big enough. Decent breakfast and pretty good coffee. Free tuk tuk to the center locations.

Smell of bad water in the room (but that's a common in the area). Water in the pool was really cold which prevented us from using it. Biggest issue was payment - the terminal they used kept asking for pin when I tried to pay with credit card. I had to ask to drive me to the bank (near) so I could get a cash. For entire trip across few countries this was the only time I had this issue.

I think this is my favourite hotel I’ve ever been to. It’s a really cool concept with different units surrounding a nice jungle area, with a pool at the centre. The beds are very comfy and the pods are sound proof. The staff are incredibly welcoming and made our stay a wonderful one

We should have stayed longer

The staff were quite helpful. Pool area small but lovely

Mosquitoes in the room if the door was left open. Organised s day ttip with tuk tuk driver out front of the hotel and the hotel wanted payment because he was out the front of their hotel which we refused and paid the driver.

Such a friendly welcome from staff there , given a refreshing drink and cool flannel on arrival and fresh fruit selection. Room was lovely and all that we needed . Pool was lovely to cool off in after a days exploring Siem Reap .

Nothing

This hotel was a good choice in Siem Reap. The staff is very nice and young, a good team. The room was clean. The pool was also fine. I can only recommend it. Thank you for the time spent here.

Staff was extremly nice and friendly. Hotel is just ten minutes of walk to the city center - pub street, patio with pool is calm and refreshing.

It will be good to have more space for clothes and more place in bathroom.

The pool is very relaxing, peaceful atmosphere. The room is uniquely designed as "Tunnel", very good idea for environmental consciousness. The team of young newly trained staff is amazing, very helpful and engaging

while it is quiet and peaceful, the location is out of transport service. it is good to have some local tuktuk/grab drivers around when needed

Newly renovated and rebranded Tunnel Urban retreat. We had a pleasant and comfortable stay in uniquely designed room. Staffs are amazing, most young but energetic. They made so much effort to accommodate our trip from friendly, helpful service provided in hotel to outside activities to temples area by arranging the temples tours with tuktuk.