Being able to change to another room. We were placed in a room facing the pool on the second floor but were not able to see the pool because of two tall trees blocking the view. When we did sit on the patio wasps buzzed around. We were immediately placed in a different room which allowed us to have a view while sitting outside.

Breakfast was a disappointment because the "eggs" were pre-cooked. The worker at one point walked through the dining room in her efficiency with a "bag of eggs" while everyone was eating. Onlookers gasped when they saw the "bag of eggs". We did not go back for breakfast after that.

The staff was accommodating when we expressed our displeasure at the location of the bathroom sink and mirror being directly adjacent to the bed and assigned us another room with a standard bathroom layout. It was a hassle to pack up and move to the 'normal' room and wonder why we were assigned the dysfunctional one to begin with. The breakfast was great with ample choices and good coffee!

We were assigned a room that had the sink alongside one of the beds with the only light for the sink/mirror area on the ceiling directly above the adjacent bed making it impossible to use the sink/mirror without waking the person sleeping in that bed. The toilet and bath./shower were located in a proper bathroom area. A very unusual and disfunctional arrangement!

The hotel is excellently located, just a 3 to 5-minute walk from the central promenade. It has a large, convenient parking area. The hotel also features a pool and offers a good breakfast with a variety of options. The room was comfortable, everything worked perfectly, and the beds were large and comfortable with clean, high-quality linens.

The pool hours are from 10 AM to 9 PM, which feels too early for a family-friendly hotel. Since the pool is quite small, it’s often crowded with children throughout the day. It would be great if the pool stayed open until at least 10 PM, so adults could enjoy a quieter swim later in the evening.

Very clean and spacious room with a balcony overlooking the swimming pool. The room was quiet and seemed newly renovated. Microwave, fridge with freezer, coffee maker available in the room. The staff is very friendly and helpful. The breakfast room was spacious with sausage, eggs, and potatoes. Walking distance to the waterfront and channel.

The breakfast room was pretty busy and we had to bring our food to the room. The pools were closed during our stay but the hot tub was open. However, it didn't look too clean for us so we didn't use it.

Adored the young man at reception for being real, human, polite and professional with a welcoming SMILE! (The other staff were not happy) Loved the Breakfast - Attendant was busy making everything right and restocking breakfast items, fast and efficient! Tour Bus Crowd (Young, entitled Hockey Players), were not as gracious to the Host, but tried, even though food wastage by Hockey Players was noticed. Clean Room,- I love CLEAN floors without stains and grit under your feet. Once we had no carpet, and roomy space, and once we had a carpet. Noise levels calmed down by 1130pm. Although we always ask for quiet and upstairs, there's a moving, banging, rumaging being heard. I sleep with extra mini white noice, earplugs and my own Teddy Bear (Grown Ups need Stuffies, too). It's an easy in and out and the price was right in this ever expensive world. Thank you, will be back (and hopefully avoid double Tour Bus Nights). :)

Noise from people walking through the Halls at after 10h00pm. It is expected from Travellers, and we usually get a quiet room, but not always.

Bed was comfortable and liked the light behind the headboard. Courtyard area is lovely and worth paying a bit more. Liked being able to have breakfast there. Staff was very helpful and friendly. Nice to have Dove shower/shampoo products in room. Great lighting.

Putting the microwave on the counter beside sink leaves no room for cosmetic/shaving bags. One side of the room looks updated and the other side still has the old, oak furniture. No comfortable chair in room so you need to sit on the bed. Breakfast could have warm eggs, scrambled or boiled and more choice in fresh fruit. Bananas would be nice. Upgrade plastic chairs to more comfortable ones.

I was a little hesitant booking this place after reading some reviews, but I have nothing bad to say. Very friendly staff, room was large, clean, quiet and recently updated (bathroom was a little older, but very clean). We only stayed one night, but I wish we stayed longer. There's a small indoor pool, outdoor pool (which I haven't even seen, because we just didn't have time), complimentary breakfast (which we also missed), and probably some more amenities that we didn't use. Location is great if you wish to do the channel float. Several restaurants nearby.

It's a bit further away from the beach (maybe 5 minutes walk) and quite far from the main street. The parking lot is fenced with only one way in/out. It would be great if they had a small gate for pedestrians to shorten the walk towards the beach. Walking around through the main vehicle gate was a little tiring.

Very comfortable king size bed that had lamps on each side of the bed which was great for reading. loved the shower. Enjoyed the fact that we were on the main floor and had a sliding door that opened up to the exterior pool. Loved the location. Closed to restaurants and shops and very close to the strip along Okanagan Lake.

The tv was too far away to enjoy watching it. The bathroom had no sink in it which we definitely did not like. It was located outside the bathroom close to the entrance door.

The room nicely renovated, beautiful lights around the bed. The bed nice and firm.

The shower was not functioning properly. More water was coming out from the spout and the showerhead. Not a drop of hair conditioner in the container. There was few hairs on one of the bed's pillow. Also when coming out through the main door you can fall since there is a dip in the sidewalk. This section should have been leveled with the door threshold. It's a tripping hazard

Great location, pools were great , having an indoor one when it was raining was a plus for my daughter. Loved the free breakfast included. Will definitely stay again!

We had a group of people partying till 3am above our room , could hear them all night , between the banging and hollering. I'm surprised it didn't get shut down earlier, I had called front desk about it, and it shut down after that. It's a very family oriented hotel. Having bad guests isn't their fault, but it was my only down fall as I had a 2 and 6 year old with me.