Staff were very friendly and helpful. Communications great throughout. Central to everything. Kitchenette was great to have. Unit was very spacious and appreciated the balcony.

Good value overall. Stairs to the bedroom are steep so just know that when booking. I had selected this property as advertised having fitness facilities. This consisted of a treadmill (out of order), a stair master (flashing brake error) and small number of free weights, in a tiny room that had sinks piled up in the corner. Wasn’t functional and as such should not be advertised as having fitness facility.

Loved the customer service and friendliness of the staff, the storage solution for equipment and luggage, the cleanliness, the updated room, the heater was amazing!, no sound through the walls!, the elevator, the refreshing of towels and checklist of all the service done! Everything was Simply Fantastic!! So clean!! The dishes and kitchen supplies were great— wish the kitchen knives had been sharper. Loved the complimentary hot chocolate in the lobby:) This is one of the cleanest stays I’ve ever been in!

It's a great central location for skiing/mtb and a very short walk from the gondolas. We didn't find the street noise loud when going to bed either. The room was a little studio and was very well equipped and had a lot of storage. The bed was comfortable and we enjoyed our short 2 night stay here. The staff were very helpful and we used the underground car park (~$30 a day). There was use of an outdoor pool and gym just across the road at the sister hotel which we used and that was nice to relax in the sun after a big riding day. We also had a decent sized balcony overlooking to main street which was a nice bonus, especially to dry swimsuit before packing to fly home.

The a/c unit was loud and very close to one side of the bed. Being from the UK this isn't a normal feature in most homes/hotels so we needed earplugs (which were provided) to get to sleep.

The pool and hot tub were great! You literally can not beat the location. It is right in the village with quick access to the gondola and chair for biking. Very nice to be able to bring the pups with us. Small kitchen with two-burner stove, toaster, keurig, water kettle, pots, pans, cutlery, and glass ware. Was nice to be able to make breakfast for our selves before heading out for the day. Whole wall of windows was awesome, but the multiple shades they had made it even better! The black out shades were clutch when wanting to sleep in a little bit after a late night. Helpful staff and easy + very secure storage of bikes.

We were on a floor with no elevator access. We had to take the elevator then go down a flight of stairs to our room. Made loading/unloading difficult since you could not get away from stairs. The table in our room only had one screw holding on the top of the table which make using it a little percarious. Getting the pets out to grass was a little harder than I'd like, especially with early morning potty emergencies. Very efficient use of space but you could not have the bathroom door open at the same time as the front door.

The room was nice and compact Kitchenette was great. Staff where great they helped us. Glad they provided ear plugs to block out inconsiderate people. I take my hat off to the staff after reading reviews, it would be hard to put up with whinging people and their stupid little complaints. Example noise from gutter when raining, bed too hot (take blankets off), smell of ash fire place, ETC We enjoyed our stay. Thank you

Inconsiderate people, we had a herd of Buffalos above us. They didn't care about the noise they made, they stomped as they moved around their room, doors slammed when leaving which is not the fault of Hotel. So when you book a room remember there are other people staying. If you have a problem a suggestion would be better like the bathroom could have more hooks to hang clothes.

The Hotel is located in the heart of the action in Whistler Village. Entrance opens onto the Village Stroll surrounded by shops, grocery store and restaurants. Short walk to the gondolas for both Whistler and Blackcomb. The outdoor swimming pool and hot tub while across the street are easy to get to. Underground parking and secure gear storage is a plus. The staff were super friendly and accomodating - handled our early checkin and parking request seemlessly. We stayed in a roomy loft suite with large sectional couch pull out for our daughter. Balcony opening onto the Village Stroll was nice.

Cooking is on a small cooktop with older pots/pans and utensils. No evidence of a recycling program for us earth first folks. We took our recycling to the bins on the Stroll outside.

Staff were the best! Friendly, helpful, kind, and professional. Location was very helpful for traveling with a child, easy access to lifts, spaghetti factory ;). And the pool !

Noise from nighttime venues was expected considering the location and easily drowned out with brown noise. Repairs needed to be made which disrupted sleeping in and naps but mostly it was going on while we skied

We were located in the upper village, right by many local restaurants and shops. Would be a great location if you were skiing/snowboarding. Considering we were in the centre of town the room was so quiet. The rooms were spacious and had a usable fireplace and outdoor balcony. This was our first time at this hotel and we would definitely book again. Very affordable for Whistler in December. Friendly staff and onsite parking.

Front desk: When I couldn't figure out how to operate the range top, the guy working Thurs May 15 evening offered to come up to have a look at it. He figured it out the least intuitive range top ever. Thanks!

I would have liked a cutting board in the kitchen. I couldn't find one, but the front desk brought one up to my room within two minutes of my request - shockingly fast!

The room was very clean and the bed and pillows were very comfy, we had an amazing sleep before a big ski day! And the hotel is very close to the Whistler Gondola!

The coffee maker in our room did not work at all, i tried for about 15 minutes but all that came out was cold water, needs to be replaced. And the couch in the living area was a bit awkward, not very comfortable.