Warm, welcoming staff, accommodating attitude. Comfortable room, easy to moderate room temperature for comfort, food at the bistro was very nicely prepared.

Not really a matter of didn't like, but given the number of rooms and guests in the hotel, it felt like the bistro wasn't large enough to accommodate that number of people and that, perhaps, they were a bit under-staffed because the bistro staff appeared to be over-worked. Having said that, everything was great, the bistro staff were super pleasant, attentive, and professional and the food was delicious. Just felt like we might be imposing when they seemed too busy.

It was beautiful. I was very impressed when I came in to the room. I especially liked how I can cook there and store things in the fridge. Staff did a wonderful job on the days that I asked for the cleaning as well. I felt very much at home there, it was beautiful. The Jacuzzi in the room was a total, plus plus plus! Too bad I came at a time that it was quite warm or the fireplace was amazing. I got to watch TV in the Jacuzzi, which was really nice. Oh, and I forgot to mention I did attend to the spa. I really loved the spa and the room service. The staff was amazing. There was a night that I asked for wine to be delivered to the room. The staff is so wonderful there was one night it was raining and they still deliver the food and I felt so bad because they came out in the rain, but they always have a smile on the face, I would say it was the most professional and best I’ve ever seen from all the travels I’ve had in my life! They called me every night before closing to ask me if I wanted anything that is true hospitality experience right there!

I would say the only complaint I would have was the showerhead it was small and for someone that has mobility issues at times a bigger showerhead like would’ve been best or a showerhead that had an Extension. By having an extension, I’m able to feel like I’ve rinsed off everywhere and for my bit as well too. The pressure of the shower wasn’t that great either otherwise everything else was excellent. The other complaints I would have is the food at the bistro. I was not impressed. Maybe I’m a little too picky because I’m a chef. And because of that, I just did order once.

The bed was super comfortable. I really liked the location away from downtown but not too far. It was very quiet and relaxing. The room was nice and large. We ate at the little Bistro and had a delicious cod burger! All the staff were pleasant and helpful. Also free parking and lots of room to park. Overall we had a very pleasant and relaxing stay.

Not a real issue but sometimes the fridge would come on and annoy me at night. It was right beside the bed in the nightstand.

This hotel is soooo comfortable and beautiful. It’s already third time I stayed there and will back again and again . Even if compare Monastery hotel with more famous hotels in St. John’s, he will be more amazing than others . Staff very friendly and always helps with any asking . Fireplace in rooms it’s just WOW . Place where hotel located is so peaceful and nice . Monastery hotel is 100of 10 ❤️❤️❤️ Love it .

Bathtub not every time clean enough - this only one minus

The location was amazing, staff was over the top, & the room was like an entire apartment! Even the housekeeping staff, specifically Tryna & Natalia, went beyond our expectations, with their desire to make us comfortable. Merlene Wright at the desk, assisted first by phone & then, on a daily basis, to help make this like our home for 5 Nights! So friendly, professional & helpful!

The room was nice and just what we expected. There is nothing i would change. Next time I will look at getting massages, this time around was just for the night and we didn't have time. Our next visit I will make for a weekend.

I like walk in showers without tubs, but I don't expect every room to have it so there really wasn't anything I didn't like. We ordered nacho's and they left a little to be desired.

Room was great, service was great

Parking could be better, there where no phone charges in the room, you can buy nice bedside lamp with USB built in, thats all it would take, get with the times people. There was not anti- slip mat for the tub, very slippery, I almost fell numerous times, might want to address that before you have an incident or worse a lawsuit.

Room was very comfortable, we didn't use the spa, we had breakfast only at the restaurant which was very good.

One of the front desk staff appeared to be on her phone all the time and the couple of times we tried to speak to her she had to excuse herself from her personal call before she even looked up. This was, however, just one of the staff, and the rest were very helpful.

Hot tub was incredible, bed was very comfortable, the bathroom was large and had more than enough space for the gf’s makeup, room itself was large with a digital fireplace, thermostat was well functioning and the heater/ac worked perfectly, mini fridge was great and was very cold.

In the queen suite room i was in (room 105), there was only one bedside table and the outlets were somewhat sparsely placed and the few in the room already had multiple things plugged in that could not be unplugged (tv, room phone, lamps, mini fridge, etc), tv was somewhat difficult to get working. power button would not turn off the tv and it took a while to figure out how exactly it worked. older rogers remote so if you’re used to that it might be fine (i am not at all used to older remotes)

Our outside room with a jacuzzi tub was lovely, clean and spacious. Staff were very friendly and accommodating. Location is great for walking downtown yet far enough away that it’s quiet.

We were originally given a basement room and upon inspection, it was very clean but had a strong mold/musty smell which I have allergic reactions to. I told the staff and we were moved to an outdoor suite which was great! Breakfast at the cafe was all cooked in an air fryer which wasn’t great taste wise, the sausages were undercooked. Atmosphere was lovely though.