i love everything about the grand hyatt and so did my wife. we were very satisfied with our stay.

i was a little disappointed that we were assigned the east wing of the hotel and the swimming area that my family enjoyed was on the west wing. i would think that hotel staff would know how to place their family reservations appropriately, but i am sure that a famous hotel like the Grand Hyatt would receive plenty of reservation. now that i know this, i will try to ask to be booked at the west wing of the building.

Great location (short walk to Wang Fujing shopping street, walking distance to Tiananmen and Forbidden city), good breakfast and very helpful staff. Despite some hiccups in arranging for 3 rooms to be located at the same floor which i requested during the time of booking (3months earlier), the hotel staff managed to made it up for my family with 1 room and 1 apartment at the same floor. The apartment was an upgrade! Appreciate this very much

Some visible water leakage from the shower room to the toilet which we highlighted, hope the hotel will take care of it.

I actually stayed for a good 9 nights. Made the booking across 3 bookings. Should say overall am satisfied with the service and cleanliness. Very convenient location with abt 5mins walk to WFJ! The service staff were generally great! Would recommend my friends to stay there.

Nothing major except an incident where my room service coffee was left behind in my room for a good one whole day. The housekeeper didn’t clear it when they made the room. Not sure why, maybe they thought I would want to drink the coffee again after 1 day 1 night. The furniture may seem a little old also but is nothing considered the room was good overall.

The location is pretty strategic - connected to a mall and MRT station, which made it really convenient to get around the city. As for breakfast at the 2nd floor, it had a really large variety of food, from traditional Beijing snacks to Western food, which was able to fulfill guests as an international buffet. The lounge was excellent, with a large variety of food as well, topped off with friendly and helpful staff. Personally, the icing on the cake is the swimming pool, a literal oasis. The lighting is really well designed, with the decorations and interior, making it a really enjoyable place for guests of all ages. Moreover, the hotel staff are really helpful. As we wanted to get around the city, the staff helped us booked car rides and provided assistance, easing our journey.

The TV was pretty old, with little movies to watch and the quality was not good either - a lot of the graphics were pixelated, so that is something I hope they can work on.

I had a wonderful stay at Grand Hyatt Beijing, but what truly made the experience unforgettable was the outstanding service provided by two exceptional team members — Cecilia and Yulia. Their warmth, attentiveness, and genuine care for guests reflect the highest standards of hospitality. They are true legends — incredibly welcoming, professional, and gracious in every interaction. Cecilia and Yulia made us feel not just like guests, but like valued friends. It’s rare to meet staff who embody luxury service so effortlessly. Thank you for your fantastic support — you are the heart of the Hyatt experience.

We had an amazing time at this hotel! The location is perfect, just a 5-minute walk from the famous Wangfujing Street, and directly connected to the Oriental Plaza mall, which made shopping and dining incredibly convenient. Everything you need is right at your doorstep! We stayed in the Premier King Room (their renovated room), and it exceeded our expectations. The room was spacious, spotless, and had a stunning view. The concierge team was exceptional. They were always friendly, helpful, and spoke English very well. A special thanks to Ms. Yulia, who went above and beyond to ensure we had a comfortable stay. Her kindness and attention to detail made a big impact. Highly recommend this hotel for anyone visiting Beijing. Great location, amazing rooms, and service!

The water pressure in the shower could have been better.

The Grand Hyatt Beijing has a fantastic, unbeatable location and is very convenient to go to all attractions such as Tiananmen Square, Forbidden City, Temple of Heaven etc. The mall accessible at the basement level is also very convenient for food and shopping, and you can get to Wangfujing Pedestrian Street through the mall. The staff of Grand Hyatt are very helpful, efficient, and attended to needs immediately. The rooms are a little dated but there are many great features such as thermostat to control room temperature in each room, separate shower and bathtub, big comfortable bed and a good amount of space (important for families planning longer stays!). I would stay at the Grand Hyatt again. Definitely recommended.

Nothing major. Bathroom faucets (shower and sink) were stiff. Pillows a little too soft. Wish there were wall hooks for winter coats and bags.

The magnificent Grand Hyatt Beijing left the most pleasant impressions, so much so that I wanted to leave a review! We were checked into a room with a fresh and modern renovation. The hotel's location is extremely convenient, as it is in close proximity to Wangfujing Street and the Forbidden City. Separately, I would like to note the exceptional hospitality of the reception staff. Guest relations agent, Yulia, was beyond praise! She not only provided detailed information about the hotel but also offered invaluable assistance in navigating the city in strong winds, advising on what was open and what was closed. Her kindness and willingness to help made my stay even more comfortable. The work of the concierge team also deserves the highest praise. They always greeted and saw us off with a smile and were ready to help with any question. Breakfasts at the Grand Hyatt Beijing are a separate story! A huge selection of dishes for every taste, all fresh and very delicious. Starting the day with such a breakfast was a true pleasure. Overall, the Grand Hyatt Beijing is a hotel I would love to return to. The combination of renovated rooms, modern amenities, exceptional service, and an excellent location makes it an ideal choice for a stay in Beijing. Thank you for a wonderful experience!

The property is just what we needed. It is well appointed, in a great location and really benefits from the adjoining mall that is helpful if you need shopping, ATM etc. Also, the extra benefits and facilities of the Club level which come with the higher end rooms is worth it for longer stays. That said, the stand out thing about this hotel is the staff. Everyone was helpful - and as a westerner in China this is invaluable. We send our special thanks to Concierges Daniel & Scott, and of course Yulia and Alice on Reception. Without you our stay in Beijing would have been much harder.

Nothing

We are a family of three, staying in the two-bedroom suite on the club floor in the new wing. The room is spacious and comfortable, and it feels like home. Everything is well thought out in the room: the facilities, hardware, fixtures, and even the toilets. Everything is top-notch. We really love the room and highly recommend it to families who want a quiet room with an excellent view of the Forbidden City. The breakfast on the club floor is excellent.

Nothing! Everything was perfect, and I don't usually say that. The bed was super comfortable, and I slept great every night I was there. We stayed a total of 5 nights with two seniors. It was so comfortable for them.