'Additional' deposit of 2000 yuen for possible 'incidentals' at the time of check-in and the refund being processed a week later. This is UNFAIR.

The room was very well appointed and tasteful. Very spacious and housekeeping was brilliant, very clean and knew the needs of the guests. The bed was very large and comfortable. The breakfast was brilliant with a huge array of fresh options including western options which was so great. The hotel is in a great location and the pool is fun.

The wifi was very unreliable and kept dropping out or was slow. When we checked in we enquired about laundry and were told that one regular load of washing was absolutely ridiculously priced at about US$150 - not joking. Additionally that they were the cheapest in town and there was no self service anywhere. Seemed very unrealistic and extortionate. In the pool you had to wear a swimming cap which I’ve never encountered anywhere and was annoying but not major.

I have been staying here for many years now. The location is great, many eating places, train station, the staff are amazing, especially Faye, Zoey and Leo who always make you feel at home and nothing is ever any trouble for them. Breakfast is available in the main restuarant and lounge as well. The lounge is always well staffed with a great variety of food, is very quiet and welcoming.

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Location is great. Many local food around the hotel. Nice shopping malls as well as local supermarkets are available. Walking distance to Guangzhou East Station is a big plus. The view is fantastic.

The hotel is showing its age. TV is too small for the size of the room. Furnitures, curtains, beds, IT peripheral are totally out of date. Lighting in the room has only two choices, bright flood lights and all dark. Missing out sleep mode and relax mode. Power outlets doesn't have USB chargers. No AV support to connect laptop to the TV. No audio connection for playing music. Espresso machine not available and the hotel provided only powder coffee!! Bathroom in particular looks very old and way below modern 5 star standard. Shower head was a cheap old replacement of its original. Gym environemnt is good but some of the equipment are also outdated.

The refreshing swimming pool, the chinese restaurant on the 4th floor, the size of the room, the steaks and the view of the top floor restaurant

Some of the staff is a bit too unexperienced (willing to do right but not really trained enough)

The location is excellent, nearby Guangzhou East Train station with plenty of shopping and food areas nearby. The room sizes are great, very spacious, clean and comfortable. The breakfast I enjoyed in the lounge with amazing views of Guangzhou and surrounding area. The staff were so efficient, kind and helpful, fulfilling all catering requirements. Michael, Zoey, May and Faye were just amazing!!!!!

Can be a little noisy due to the location, but something I would happily overlook.

All the staff were courteous and helpful. I would like to specifically thank Austin from the Reception. He went all out to assist us with our problems. He should be commended! The Concierge staff is efficient too. The breakfast spread is awesome. This hotel is highly recommended.

The lightings in the room can be brighter.

Room 1307 had great views, access and easy to get around. Breakfast was brilliant for variety and selection. Facilities brilliant. Reception staff very accommodating and were able to give us at least one room out of 4 for early check in and late check out which allowed us to maximise our stay with you. - Thank you so much,

There wasn't anything that we did not like.

I like the indoor swimming pool and the Italian restaurant.

In the swimming pool area, it would be more convenient if an open shower (similar to that in the Marriott Tianhe hotel) is installed for swimmers to use right after finishing their swim.

A very spacious room with equally spacious bathroom. Breakfast was definitely excellent with a wide selection of food , responsive staff and a small play area for the children, so that everyone can enjoy the breakfast in peace. Metro (line 3 ) is walking distance, about 300 m away.

Nothing