break fast is good, the have fruit station, egg station and other station for different kind, the only missing is Halal food, or at least to have an idea about muslim visitors if they are willing to welcome them, its hard to check the HALAL,

service, due to not enough staff availability, after we finish the first round of breakfast, no one is taking care of teh used dishes at table, only one day i found extra staff which they manage to do that, one more critical which not all staff speaks English well, someday we struggle to order hot skimmed milk.

Clark Huang at the concierge has been a great help to us, an elderly couple, navigating the places to visit in the GuangZhou city. His patience and attentiveness to details had made our stay in W Guangzhou a very pleasant and memorable experience. We are so glad to have chosen W to stay in GuangZhou and the service support from Clark and the team of staff at the front desk are highly commendable and deeply appreciated.

There are a lot of choices for breakfast but for us who stayed 6 days eating the same offering can be boring and would prefer if some changes be made to the menu every 2-3 days. The bed pillows and mattress are too soft to support back for comfort over time.

Hotel is located about 10 minutes walk from the Linjiang Blvd / Huacheng Square and 20minutes to Pearl River at Zhujiang New City where modern office buildings and high end restaurant/branded goods are located. I felt that the check-in counter was a bit too hidden and small. We were upgraded to the city view at the higher floor. Spacious and clean room with automated curtains and toilet. The toilet was separated from the shower and vanity top which was ok to me. Reception was very helpful and proficient in english. Even the staff at the lobby entrance was exceptionally helpful. Breakfast buffet was good. It had quite a large spread of chinese cuisine and western breakfast.

Not that convenient if you wish to take the metro. Better to take taxi or e-hailing.

Excellent. Location, staff, FOOD, comfortable, large rooms always at the W. We spend a long time here, the staff grew to know us quickly and provided an extremely high level of service. We had our toddler with us, and she was well looked after, with a full size cot, and her buffet meals free of charge. The wait staff were always very hands on in helping us with keeping her entertained while we had a drink at the lobby bar. The check in staff weren't English speaking for the most part, so be prepared to use a translator app. There was a tall gentleman, European, who assisted our every interaction, he was an excellent leader and asset to the W team at Guangzhou, and really made our experience one to remember. Thank you.

Great Pool, SPA, and very good Japonese restaurant. New design and always smellling very well. Good service to Canton Fair

I liked everything

All was perfect

All was perfect

A nice 5* hotel overall. As one would expect from W brand, rooms and common areas have extensive design work. Rooms are large, beautiful and very modern. So the physical infrastructure gets 10 out of 10.

Staff speaks very limited English. Even the switchboard operator could not understand very simple requests. Staff at Reception spoke better English, Overall, service gets 6 out 10 due to language issues.

It was a great experience, cozy and spacious rooms, excellent breakfast, a large selection and even freshly squeezed juices made by hand!

The only downside was that the staff didn't speak English very well, so sometimes it was a bit difficult to communicate, but they were willing to help.

The senior desk staff were very helpful but found that there was issues with our cards paying the bills, some of the team were short and didn't seem to want to assist us. When we asked for the manager the issues were easily resolved.

1. The lobby. 2. The rooms are comfortable and well equipped.

There was only one male receptionist who could speak good English and was kind and helpful. The girls at the desk were useless, had problems both in understanding and speaking English. Honestly I expect more from W.