The location was very good, close to station, good restaurants nearby. Great laundry facilities. So unexpected to have this luxury. Breakfast was good value for money and not expensive. So surprised that the coffee was so good. I am from Melbourne and I know what good coffee is. The coffee at breakfast was great. It was a very clean hotel, with hard wood floors in the rooms, rather than carpet.

The room was a little smaller than I am used to, but we were still able to leave two suitcases open on the floor. It was unusual to have the hand basin in the main part of the room but it wasn’t an inconvenience.

I love the location! Its very very near to The Bund and shopping area. Opposite the hotel is a 7-11 and a Starbucks. The staff members were all so friendly and nice. Greeted me every time they saw me. Once, I came down earlier to wait for my friend, I went to this area with two arm chairs and sat there. One of the staff, saw me and came over with a cup of hot tea. They even allowed us to extend our check out to 3pm, instead of 2pm. Facilities were very good, and very comfortable. Some have commented that the hotel is difficult to find. There is a HUGE sign along the road, you will not miss it. Just drop off at 130 Hankuo Road and you will be there. There is also a nice coffee shop, Manner Coffee just beside the hotel.

Just small things. WIFI works only with Chinese phones and Chinese apps like Baidu maps. There is also a musky smell every time I return to the room. Might be due to the drainage of the shower. But after showering, the smell seemed to be gone.

The services from the hotel staff were exceptional! They never fail to bring us tea the moment we entered the hotel lobby. Everyone was super helpful and courteous. Most importantly, my partner had issue walking during the trip and we enquired if there is anywhere we could rent a wheelchair. The hotel staff said they have one in the back office and could lend it to us for free during our stay. That brought us so much convenience and we were sooooo grateful!

The room size was quite small but this was not an issue for us because we are aware of it. Even though the space is limited but the room has almost all the basic amenities we need. It is quite a comfortable room!

Location. Very close to the main shopping street, retaurants, bars, the Bund. Nice and modern room with everything you need. Be ready as they receptionists don't speak english but they use online translator.

Nothing, all good.

Everything.. the staff are very nice even they can't speak English but they use the translate.

The smell of smoking..

Zeer goed personeel

Nothing

Perfect location, great breakfast, friendly staff! Comfortable bed, spacious room, new hotel. Even an open room to sit and work. Laundry room. Love it.

Hmmmm… nothing to say.

The location was very central! Very clean and the man at the front desk was very helpful and nice!! Recommended

Hotel staff all are very nice and helpful even we communicate by mobile phone translated.

Nil

Amazing and very helpful people. Very good localisation, close to Bund.