The breakfast was good; enough choices. The best part was the location which is excellent to all the shops and the main shopping strip. The room was big and was very clean.

Would have been nice if we were able for a late check out; but unfortunately we had to buy an extra half day for a 6pm check out. Note: the hotel is very picky with the time - we arrived at the check out counter at 6:05pm but was further delayed by other guests in front of us. So when our turn came, we were told that we have gone past the 6:00pm check out and wanted to charge us for a full day! That departing gesture was the worst of our stay there. Luckily after some heated argument, the hotel decided to charge us just for the half day. Imagine that! 10 mins late!

Dear Sir/Madam, Upon arrival at the hotel, I was charged CNY 6,825.00 from my bank card. On leaving the hotel, I was issued Invoice number 434151561989 with the amount of CNY 4345.00 as agreed upon when booking through Boocing. Please return the overcharged CNY 2,500.00 to my bank account. Greetings

Staff, Location, value.

Make sure not to take any taxi that hotel staff arranged for you. Also don't take any taxi that are waiting at the doorway of the hotel. Imagine that you are at one of the busiest location of Shanghai and you step outside and jackpot taxi is available right outside. This is a trap. I am not sure if they are working with the bellboys but believe me I experienced it many times and the meter on the taxi is set up to double or even some triple the cost. Facilities are getting a little old.

Excellent location. Two subways are also very close. The airport and the railway station are also easily accessible by metro. The King Deluxe room is very nice, big and clean. The view is magnificent.

The breakfast is average. There is little fruit. After nine o'clock they do not refill the empty containers. We had to speak several times because of the tea.

Beautiful luxury hotel I love the room very big and super clean with a lot of nice details. The view of the room amazing. The breakfast delicious and a lot of variety. The location spectacular!

Bad customer service They need to improve this because the people in front desk, the restaurant everything was not kind at all. This is the only thing that I don’t like about the hotel.

The location is just great! Our room was very comfortable, with a good view also. There is also a Michelin restaurant in the hotel with good suggestions for lunch and dinner.

The breakfast was not as good as one can expect in a place with a Michelin restaurant. The yogurts were only sweet, no natural ones. A very limited number of pastries. No prepared and cut fruits, and no nuts. The coffee machine was also obsolete. We had better breakfasts in 6 other hotels, where we were staying during our trip.

It’s a nice hotel, good location good facilities. The theaters, restaurants and the main streets are pretty walkable.

I don’t like the receptionist who helped me checked-in, seemingly she would be nicer to non-Chinese guests. She was very impatient to my questions while the other receptionist gave very detailed instructions to a Taiwanese(could be Singaporean) guest. I didn’t feel respected since I’m Chinese and I wasn’t treated as what I expected. The other thing I wanna mention is the shower didn’t have constant hot water.

Great location, stunning view. Spacious room, comfy bathrobes. Overal nice place to stay in the city center.

lot's of stress with payment before the day of my booking. Somehow my card didn't work for payment (before I payed with this card on booking, everything was fine) But finally they let me to pay at the reception on the day of my arrival. Although it was still stresfull as my flight arrived at 6pm (+approx 2 hours to go to the hotel form the airport) the message from hotel was like this "Our hotel need pre-authorization to guarantee your room, but the credit card is not worked. The pos machine showed"Requested function not supported". If you arrive before 6pm, you don't need update your credit card information. We will keep the room until 6pm on arrival day." We came around 8pm and payed at the reception * important note +500 cny required for deposit while booking

I paid 50% of a higher than normal room rate, for late check out,to be allowed to “STRICTLY” stay in the room until 18:00. I had asked to stay until 19:00, reception desk said not possible. Assistant manager came, and he indicated again that it is not possible. I commended that I have stayed many times at hotel and he confirmed that the room is available ( not booked for other person) still would not allow me until 19:00 not even 18:30, unless i paid full price. I checked out at 18:00 exactly , spent next two hours in the lobby. Will try to find a more accommodating hotel in my next stay in Shanghai…

Location - Excellent! Only 3 minutes' walk from the famous shopping district Nanjing Road West. Room - Very spacious and clean. Beds are very comfortable! Breakfast - N/A

Gym - The only let-down of our 6-night stay. Used it for three times and not once it was adequately lit. During workouts, saw several guests in their gym outfits walked in but then pulled back a few minutes later, eventually leaving me and my partner the only guests there whenever onsite. As a 4-star hotel, its choice of gym equipment is also limited (e.g. Would be nice if there is a rowing machine). The vending machine was unstocked and no disinfectant supplies were provided.