The hotel is located across from the beach and is approximately a 15 minute taxi drive from the airport which costs between $6 - $10 depending on the taxi driver. The hotel was very clean, and the staff are extremely friendly and helpful. Our room on the 8th floor had everything we needed, and the shower had very hot water. There was also a hairdryer and hair straighteners. The pool on the roof was great. Breakfast was good, with different options, but I feel the lunch and dinner options were very limited and were typically Colombian food. Hamburgers and hotdogs were available at the pool snack during certain times of the day, but I found the food was generally not hot, just luke warm. The food in the Lucia restaurant was good and the service was excellent. The staff were very attentive and nice. The wifi was a bit sporadic one day and I wasn`t able to check in for my flight until much later but in general it was good. Overall, we had a good time at the hotel.

The only thing that I think could be improved are the food options for lunch and dinner. I really think more are needed as it generally consisted of soup, salad, 2 types of meat, rice and vegetables. It`s not very adventurous

First of all the location is fantastic you just have to walk a few steps and there you are at the beach ⛱️. Allison Michelle the front desk girl went above and beyond giving us the best tips and service. We arrived really early and Allison Michelle took care of our lounge and gave us beach towels to go right away to enjoy the beach. The Hotel has a lot of amenities such as a gym, great pool located on the 18 floor with an amazing snack where Sergio the bar tender made us feel like home. The restaurant has a fantastic selection of different kinds of food with the amazing service from the staffing. I definitely recommend it to go and have a blast in Cartagena Plaza Hotel. The only risk is falling in love with it.

We liked everything - staff, facilities, food etc.! Staff was very friendly! Nothing to complaint about. Smart google assistant in the room, possibility to dance every day etc. What not to like?

Executive rooms and lounge were just great. Recommended. Gives you space and breath when having an avalanche of tourists coming by while you are on a business trip needing things to go a bit more efficient. Excecutive rooms gives that peace of mind, with your breakfast and assistance on the room floor itself. Check in and check out way more efficient and easy.

The avalanche of tourists and mayhem on the groundfloor general lobby. When we got there , there was something going on with the elevator since a guest was complaining. During the stay we had no problem with that, so possibly that was fixed.

This property was located right next to the beach. Meals were provided for breakfast, lunch, and dinner (very delicious and natural food & drinks). The staff was friendly and went out of their way to ensure we enjoyed our stay. Our room had a wonderful beach view.

The bar could have had better drinks. Public bathrooms were not always clean.

clean, air conditioned, close to shopping. 5 min taxi to old town, pool, great breakfast with fresh Omelet station and fresh smoothies

although it was across from the beach, we could not enjoy it as local vendors were swarming around offering various services scaring annoying us. it was only on the beach, otherwise on the arrears no one bothered us

The breakfast and also the buffet for a good price!!

The waiting time. I'm not agree with those hotels and facilities who has the check in at 3:00 PM is way to late plus, they are not ready at 3 PM sharp on top of that, you have to wait extra 15-20 minutes to get your room.

Location is ideal for beach goers. The breakfast has lots to offer. The pool is actually a fun place with games held by the hotel to win prizes. Room was large in size. Staff are friendly. Nice place to stay. Location to delicious restaurants are nearby.

Fantastic breakfast. Its really a brunch

Elevators. Only 3 for such a big hotel. The wait is extremely long. Also, there is a problem with the air conditioning system of the hotel. This is our second stay. The first time, the air conditioner in our room was not cooling. We asked to be changed. The other room was barely cool. We went back 6 months later, still no air conditioning. Asked to change rooms. Same problem in the other room. Conclusion: Its a problem in the entire hotel!!!! Except the lobby.

The staff was incredible and friendly. I didn’t feel alone. They were super supportive and organize something for me to my birthday. Its was kind from them. I eat at Lucia restaurant too, the food was sooo goood and the staff are kind and professional.

Nothing