The ladies at the front desk and cleaning were very helpful and courteous.

We found that the staff wasn't uniformly courteous and professional or attentive. The ladies at the front desk were always helpful and attentive, but it was trial and error with the rest of the personnel. We didn't have an Internet or television signal entirely stay.

I really like the staff service and how they were happy to help! The room we first booked got upgraded to one with a balcony which was unexpected but very lovely. We really enjoyed our stay, the services were great! The breakfast was good and it had variety of options every day which made it better. The staff was always happy to help, we got a cocktail upon arrival, we got shown our room and how to use the facilities. It had free wifi which was really good too, we used the taxi services as well and that was also very safe.

The area of the breakfast was quite small so sometimes when it got full we had to take our breakfast outside which was unpleasant due to the hot and humid weather.

I was asked to move to the other facility The OZ. It was bigger and the staff was awesome. I'm definitely going back!!!!

NA

- I was upgraded to a larger and much better room at the Oz Hotel, which was a huge plus compared to the smaller rooms at OzLuxury hotel. - The staff was incredibly accommodating and super nice, assisting me with laundry and even offering a free dinner on my first evening. - The room was spacious, clean, and very comfortable. - The breakfast was absolutely stunning with a lot of variety, and the staff kept everything clean and replenished until 10 AM, which was impressive. - The hotel is close to the beach and all necessary amenities. - The checkout time of 1 PM was a big bonus, giving me extra time to relax before leaving. - The overall value for money was excellent, and the security was good.

The sound isolation in the room wasn't perfect; I was woken up by music at 2 AM and sometimes heard other guests. - The ribeye steak I had at the restaurant was very disappointing and tasted like shoe and was chewy. and i waited over 30 min for it. (the chicken I had at the restaurant was great though) - They don't provide water in the room, but you can get it from the lobby.

The staff is the first think that I would like to highlight. They were very friendly, professional and always willing to support and make you feel comfortable. We were spending the days before and after our wedding at this hotel and they support us, provided us a spacious room, the cleanliness was very good. The comfort of both the bed and the pillows were just remarkable, extremely comfortable. They gave us a bonus to claim a lunch because of the length of our stay, which was a nice and unexpected touch. It is well connected to beach on Bocagrande and Castillo grande on walking distance.

Honestly nothing. Me and my wife were extremely happy during our stay and now we can not forget those pillows ;)

This is the 3rd time I stay at this location! They had an expansion which added another area to the building. The expansion only goes up to 4 floors vs the original is 7 floors I believe. Both sides are beautiful and very well kept. It is impeccably clean and the staff is welcoming, nice, helpful, at your disposal whenever you need anything. Breakfast is delicious they have a variety to choose from. The terrace provides some seating which over looks out to the city.

The only negative point is there is no pool at this location but the beach is right down the road!

Style of the hotel room was really comforting.

Initially our booking was for the Oz Luxury. However, when arriving the recepionist asked us if we want an "upgrade" to the other Oz hotel, right around the corner. We were allowed to inspect a room in the Oz Luxury hotel (we are guessing that they intentionally showed us the smallest room in the hotel) and then for comparison in the Oz Hotel around the corner. Of course there the room was bigger and the reasoning for us to stay there. Generally the stay was good, however the check-in was a bit wild.

the hotel is exactly like in the pictures. the insulation is good however better to have room not heading to the main street. breakfast has many options, location is good in boca grande area - walking distance to the beach. it is close to supermarket, some restaurants, etc. the from is spacious enough with good amenities, and the bed is comfortable. the reception and the staffs are friendly, nice, informative and helpful.

the room starts to look tired, probably need a bit of refreshment. The breakfast room could be a bit bigger. it can be very crowded sometimes. boca grande is not really close to the main attraction, hence need to get uber to the old town.

Breakfast buffet was very good . That staff gave us excellent services

They gave us an update: we received a larger, very clean room with a huge bed and a nice bathroom. The lighting was great too. The location has restaurants, shops, and everything you need nearby.

Breakfast could be improved in several ways. First, the coffee service was inconvenient; we often had to search for someone to bring it to us since self-service was not an option. Additionally, there were times when we finished our food before the coffee or tea finally arrived, and when it did arrive, it was just average. While the food options were interesting, there were no vegan choices aside from fruits; everything contained cheese or butter in some form.