Huge & deep bathtub with hot water (a rarity in Costa Rica). The location was fantastic, and my room overlooked a beautiful park. It is within walking distance to most of the museums and tourist sites, but not in a major traffic/crowded area. I felt very safe walking around by myself. Room was large and comfy - loved the bed and pillows. The hotel is right next to a casino with a nice restaurant (you get 20% off your meal there for being a hotel guest). The breakfast was decent. 12 p.m. check out. Good Wi-Fi in my room. The hotel staff was very accommodating, and there was secured parking and a guard out front. I sincerely feel I got a great room for the price. I would absolutely recommend this hotel as well as stay there again.

I have nothing to complain about. Thought all was great - keeping in mind that this is a 3-star hotel and not the Ritz Carlton. So, base your expectations on that. Oh - and be mindful that you are in a Spanish speaking country, so don't get annoyed if only a couple of the TV channels are in English. . .

Have stayed here many times before. Nice hotel, safe with much security. Breakfast provided daily is always fresh and ample. The hotel restaurant has good food at all times. I like staying here everything always works upkeep good. Usually a quiet business and family hotel.

One complaint is that when you go from the hotel to the hotel restaurant you have to go through the "smokers gauntlet". There is an open area and the smokers congregate there and you have to hold your breath. They really need to move them from that area to someplace else, maybe to Pitcairn Island. Also water pressure in the shower could be better.

This is an American-style hotel in the heart of downtown San Jose, within just a few blocks of three major museums and several parks & restaurants, as well as the Plaza de la Cultura and the National Theatre. The hotel offers all the important amenities to the business or personal traveler - comfortable beds and bedding, good service by staff, a better-than-average breakfast buffet, adequate toiletries, fluffy towels and a spotless bathroom, very good lighting, reliable free WiFi and protected parking.

We had no complaints about the hotel. Everything was better than satisfactory, and the location was excellent for exploring the city center.

Ease of access to facilities. Laundry on second floor . Buffet breakfast Coffee, fruit, cereal, gallo pinto, eggs. Central to tours and shuttle pick up Shuttle to airport access for smaller fee most days . Verify which days. Access to city parks, souvenir shops, and not far from Jade museum , national museum, gold museum , and national theater. A tourist hub, that’s a good thing if you are new to CR. Recommended for a stay between shuttles and tours to access the city. Nice comfortable lobby and sitting areas. On site restaurant , a bit expensive, but does have substantial meals and drinks. 2 blocks to MUSI if collecting bread, beer, soda , or empanadas for shuttle ride out of town. ( You need food for the journey)

The good value means the decor is a bit dated inside the rooms. However, it is very clean.

I was able to request a room on the quieter side of the building, other than the maintenance the following day it was far more peaceful I was also able to drop my bags off beforehand and check in early I have stayed here a few times so I know the area, the breakfast is always good and the staff friendly as well

The fact that I came out of the bathroom to find a man leaving the room, having been given a key on the basis that I'd checked out already when in fact I'd extended check out by an hour and the original check out time hadn't been reached Luckily he was as confused as me

Lovely. Wonderful staff. Quickly arranged ride to airport ($40) Stayed 1 night at start of 2 wk trip, 1 night at end. 1st night's room - ok (no coffee pods, friend's room door knob fell off repeatedly), last night's rooms were excellent. Breakfast was good, coffee was great, nice atrium dining area. Magnolia restaurant with 20% discount across parking lot, was very good, great service.

Booking.com lists a shuttle provided (lists lots of details under "Fine Print", too), but shuttle doesn't exist - Sleep Inn responded quickly to let me know this when I msged to ask how to get the shuttle from the airport. After learning this I contacted booking.com to request they change the info (at hotel's suggestion) & since I used Shuttle as a filter and frequently do, but booking.com still hasn't edited it - and it's been at least 3-4 weeks now. I loved the hotel but am giving Booking.com a 1 star review (and I am a Genius Level 3 member who uses it every time I travel) Booking.com keep the info accurate please!

Clean linen, clean bathroom, clean towels, clean facility up to developed country standards. Free parking spaces (at another hotel we stayed in downtown early on in our trip, there was no free parking) , great location in downtown close to National Theatre, China Town etc. Great breakfast (included). Cheap (great value for money). We don't want to stay at anywhere else if we ever come back to San Jose Costa Rica.

Carpet was old and I don't think carpet is hyginic in general. hopefully they will get rid of it one day when they renovate.

Clean comfortable

I messaged to ask about airport shuttle but never received an answer so I had to pay 40$ for a taxi on my own reason I booked here was for the airport shuttle

A very nice mid-range hotel. The breakfast was good. The room was very comfortable (carpeted--a little unusual in Costa Rica) with good A/C and nice beds. The hotel is downtown, within walking distance of many attractions. It is situated right next to a casino, which is where drivers usually pull in to pick up and drop off from the hotel (since the hotel driveway proper, always seemed to be gated.) There is a charming book exchange library (both Spanish and English books) and reading nook on the second floor.

I stayed here the first night after landing in San Josè - for these purposes, the perfect choice. Very central - 5-minute-walk to the National Theater & to the National Museum in the other direction. The hotel is clean, the beds are comfortable, the rooms are spacious. The staff was kind, too. The breakfast could have offered more variety but for Costa Rican circumstances it was still a very good breakfast.