The employees are very nice, smiling, they try to fulfill the guests everything they see in their eyes, if it is possible for them. We were very pleased with the welcome drink at the reception and the gift that was brought to our room, "champagne". The room was beautiful, spacious, clean and fragrant. A really great and beautiful hotel with a beautiful view.

Non

The location is superb, the staff were friendly and gave instructions on where to park. Rooms were clean and even got some sparkling wine as a courtesy. Would come back again for the location alone.

Even though we got instructions that parking was possible near the hotel if there were spaces - it was not. You need to park at a gallery underground parking (~7min walk). Even though its in the category what I didn't like, I understand that there were changes to parking spaces in Prague and the parking is no longer possible for guests to be given and it's not the hotels fault. The AC was weird, didn't turn on the first day, then could'nt be turned off the next 😁

Our stay at the Luxury Family Hotel was absolutely excellent. The location is unbeatable, just a couple of minutes’ walk from the Charles Bridge, which made it perfect for exploring the city on foot. The hotel itself has a charming, classic style with beautiful antique details, but everything is very well maintained and spotless. The combination of elegance and comfort made our stay truly special. Service was great, the atmosphere was warm, and every detail contributed to an unforgettable experience in Prague. I can highly recommend this hotel and would definitely stay again.

The staff were some of the kindest people we have met, giving us what felt like special treatment towards our stay for my husbands 60th birthday. The property itself is a given, as well as beautifully managed, the interior and exterior is flawless, really adding to the experience of Prague. To finally top it off with a cherry on top, the location is perfect for holiday goers. You are in close proximity to the tourist attractions and just the city in general. Highly recommend this establishment, I’ll certainly be back for another great stay, at some point in the future.

View from the room!

Toilet could have do e with a better clean, few stains I had to remove which could have easily come off with a quick wipe

Luxury Family Hotel is very well located. Only 5 min walk to Charles Bridge or 5 min tram ride to the Castle/Cathedral. Short walk to tram stop, eateries, pubs, souvenier shops etc.Everything about the hotel is lovely and unpretentious. Friendly staff that speak english. Quiet location across the road from the Czech Senate. Very comfortable air conditioned room, and comfy bed. Good size bathroom, with bath. Convenient to have a lovely buffet breakfast every morning.

There must have been staffing issues with bar staff, none available. Otherwise lovely stay.

I liked the location, and view of the castle. Very high ceilings.

The drain in my shower didn't work very well and my shower would fill up and flood into the bathroom. One of the belt loops on the robe in my room was broken. The information pamphlet in the room said to dial for room service, but there is no restaurant or room service available. Perhaps remove that.

Location is amazing

They had taken deposit of 100 euros and while I was checking out I never got mu deposit as the person on reception was not able to do the same. She took mu card for refund and said it will received in 2-3 days, it’s more than a week I’m back to india and I’m following up with them on call and email daily but they are not able to refund my money. Is it so difficult to refund money. I have even mailed my account statement showing I paid money and have not received anything back. Horrible. Hoping the query will get resolved soon.

Great location, very nice room with comfortable beds, they gave us a glass of champagne when we checked in which was a very nice touch.

There were a few small maintenance items in the bathroom that we mentioned to the person at reception on the first day, unfortunately only 1 of them was fixed by the time we left, i.e. the shower head was loose, the plug in the basin did not work, and the light above the basin in the bathroom was not working.

Excellent location. Walkable to everything you could want to see or do in Prague. View from the room was stunning. Welcome drink on arrival was a very special touch. Reception staff were friendly and welcoming. Special mention to staff member Alisher who couldn't have been anymore helpful during our stay, very much appreciated. Would stay here again in a heartbeat

Nothing