I had a wonderful experience at this hotel, and I would like to extend my heartfelt thanks for the amazing room upgrade. A very special thank you goes to Ms. Lenka, who went above and beyond to make my stay truly memorable. She personally ensured that all my needs were taken care of with such kindness and professionalism. Her attention to detail and warm hospitality made me feel truly welcome and valued as a guest. I deeply appreciate her efforts and the exceptional service provided. I highly recommend this hotel for anyone looking for comfort, great service, and a personal touch that makes all the difference.

Beautiful hotel in a good central location, lovely staff who were all very helpful. The free room upgrade and birthday treat made us feel very welcome and quite special. The TV had some good channels (in English) to enjoy. The bed was huge and very comfortable with decent pillows and a nice blanket (unlike the usual sheet you would get at standard hotels). The room service breakfast was great. Reception organised a taxi back to the airport for us which saved a lot of hassle as we had an early morning flight. Highly recommend staying here, overall a very positive experience. Thank you!

When first using the shower, the water was very cold but turns out it just took a really long time to heat up. Also, the spa was always too crowded and you needed to have a booking so unfortunately we didn’t get to make use of the spa facilities, which was a shame because it was a big part of the reason we chose this hotel.

Second stay and this simply the best hotel to stay in Prague. Yousif youre a legend thank you for everything as well as the rest of the team. Plan to return again soon. Swimming pool and sauna are beyond good. Highly recommended

Nothing its perfect

Our room was beautifully decorated in an old-world "Grand Hotel" style. That said, it was on the small side. I guess that is to be expected with historic properties so it didn't matter to us so much. The spa was lovely and a great way to unwind after a long several days exploring Prague. The breakfast buffet was amazing. Huge selection in a beautiful setting. Well worth paying for a room that includes breakfast.

Everything was great. Other than the smallish size of the room I can't really find much to complain about.

The property was beautiful and clean. The staff was very welcoming and helpful from the moment we walked in the door. The bed was extremely comfortable and we slept great here. We enjoyed the spa and the breakfast was excellent.

For the price, the room was smaller than some we stayed in during our trip, but had everything we needed and we were very comfortable Streaming services did not work on the tv There was a very strong scent in the lobby that bothered both of our allergies, we just avoided spending time there.

A beautiful hotel in the heart of prague. A great spa, pool and gym for the guests to use. The most amazing service and staff, especially the lovely Eduard who was very helpful and always with a smile.

Lovely breakfast and hotel decor. The harpist during breakfast was a nice touch.

The first room I was assigned was too far from the elevator and this was still assigned at check-in, even after I said to please place me close to the elevator. The next day, I had no choice but to request a room close to and it happened. The room unfortunately had a tub shower, which made it almost impossible for me to step into without falling. I had put a request before check-in- walk in shower (no tub) and room close to elevator. This 2nd assigned room was fine except for the tub (no walk in shower) and the horrible flush mechanism for the toilet. It didn’t flush right away about 95% of the time. It took a few minutes of pushing the mechanism to flush. It’s not that hard to accommodate my simple requests, especially when you have an orthopedic walking issue.

Absolutely beautiful building, right next to the main train station in the city center. 7 minute walk to and from the station. The foyer is spectacular. Has probably the best buffet breakfast I've ever had, and 28 EUR per person is reasonable given endless food and drink. Freshly squeezed orange juice. Croissants that might be better than the ones I had in Southern France. Marble indoor pool is a very nice setup when there's a storm for the day. Free high-quality umbrellas provided at the front door help too. Staff is tremendous. Very helpful.

The Premium rooms are just slightly a bit smaller than I would have liked, though the bathrooms in the rooms are nice and spacious. Not a deal breaker but don't expect big rooms, either, at least at the Premium level. Also, unfortunately they couldn't book us (9 people) in rooms next to each other. Again, not a big deal, but worth mentioning.

We had an exceptional experience staying at NH Collection Prague Carlo IV. The hotel is located a short walking distance from the old town. The room was spotless, quiet, spacious, and comfortable. The breakfast was very good, with loads of food options to choose from. We did not try the complimentary Spa, so I cannot comment. A highly recommended hotel that is worth paying a little extra, for a comfortable and relaxing stay

There was nothing that we did not like.

We didn’t have breakfast included the hotel is stunning great location we walked to all attractions Staff where so friendly and helpful