Large clean room, friendly staffs that were very helpful ( for example the Ms. Viesha and En Emi from Makan cafe ) , courteous , the location

1. The in-room cable tv has only few channels. I wish that Hilton will provide VOD in the future. 2. The shower piping made quite a noise and there were times water would suddenly stopped flowing during shower. 3. For family with a lot of luggages parking at level 5 or 6, and checking in at level 12 is not very convenient.

The location is excellent, and there is a good variety of breakfast options available.

During breakfast, both of us briefly left our table to refill our food, leaving our half-full mugs of coffee behind. When we returned, we found that our table had been cleared without anyone checking if we were done — including our coffees being taken away. I asked one of the waiters, and while he explained that he didn’t realize we hadn’t finished, which is understandable, what followed was not. He went to the back and returned with two mugs of coffee, claiming they were ours. This was extremely unprofessional, especially since one of the mugs was clearly a different color and not the one we had. I chose not to make a fuss, but of course, we didn’t drink the coffee. This kind of service raises concerns about hygiene and basic customer respect.

Breakfast very good, please be aware, that there are limited western choices. Malaysian buffet at Saturday evening excellent Good communication, things can go wrong but staff is doing their best to straighten out things and solve issues.

The Italian Restaurant is very BAD. Service is a mess, to be left with your table spoon for your desert should give you an idea. My eateries around the corner in PJ, which serve pasta and pizza are making a much better job, in short the performance of the kitchen is an embarrassment as well. Lounge dinner a la carte was average at 5 star pricing......

A bit far away from the main attractions if you are walking.

Room = Pretty basic and comfortable. Breakfast = The Menu was pretty basic as well.

Pillow = were too soft where most of them time head sinked inside the pillow, slightly had neck sprained. Toiletries = Could have add more like a comb, tiny sewing kit and etc Kids room club = Notice some of the toys were broken Kids pool = Less sitting area, as the other entire family will be seated in the area and another guest has no place to sit. Breakfast = During my stay, I notice there wasn't much Indian variety. I had stayed in Double Tree by Hilton In Johor Bahru, the breakfast was more variety including desserts. Desserts in Melaka was not many.

The one really great thing i experienced was that my request was attended to by your Manager, En Ansari Razali. At first no one responded to my request to have both rooms close to each other and wanted to put me on separate floors. When i checked in, the front desk said that if i want to have both rooms close to each other i have to downgrade one room, which DID NOT make sense to me. En Ansari really attempted to help me by ultimately putting both rooms on the same floor and upgraded one room for me. Which is much appreciated.

room 1401 had a musky smell to it and was really apparent when we went in. But did not want to make too much of a fuss already so we accepted it.

Its cleanliness!

Nothing

Location was okay, took us about 15 mins (with traffic) drive out to Mahkota Parade / Dataran Pahlawan The buffet spread at ‘’makan kitchen” for breakfast & dinner was superb with wide selections of food to choose from. Room was clean and well maintained with working amenities. Hotel staffs customer service were top notch!!

shower dial was faulty, the hotel send us a technician to check but there’s nothing much that could done so we jus had to bear with the hot water for our daily showering :’( hope they fix it soon for room #15-11

I loved the welcoming staff and of course the welcome cookies. The concierge was a bit rude but other than that the team were wonderful! Check-in was smooth.

The facilities could do with improvements. The door didn’t work so had to go back downstairs and get it sorted. The room looked like it hadn’t seen sun in a long time and had a damp stench to it. The bathroom could have been cleaned better, like a deep clean. Considering the rating of the hotel I’d expect better facilities.

Room was spacious and comfortable for 3 adults. Shower has good water pressure. Breakfast was great which included many vegetarian options for my mum to try. Staff at the front desk were friendly. We also had dinner at Tosca restaurant located on the 13th floor of Doubletree by Hilton Melaka which was overall pleasant.

It would been good if the body lotion bottle in the bathroom has been checked and refilled prior to our stay as it was already empty when I tried to pump the bottle. Secondly, the signage to the Lobby of the hotel at the car park could be improved to make it more visible for hotel guests.