Hotel is modern and new. Food is awesome. Staff and service highest level. Very clean. Huge plus is that all pools are heated. They are not very deep, but that's fine. Roof top bar 16th is just amazing. Best chill place in Tenerife!

If you are travelling with children, keep in mind that regular room is just one open area. Which is not very convenient. Strange that they do not renew drinking water bottle every day. Beach - if you can call so - not really great. But we were happy to stay by the pools. I would expect more shows. Main stage by the beach pool was closed. We were in neighbor hotel (Roca Nivaria) previous year. To compare, both had cons and pros. Food is better in Hard Rock. Entertainment and areas for children better in Roca Nivaria. Hard Rock was mostly British visitors, Roca Nivaria more Germans. Choose what you prefer more. I choose Brits :) In the end Hard Rock is better for couples without children and Roca is more friendly to children and I think little cheaper.

First of all. The hotel is amazing, like others from this chain (stayed also at another in Orlando, USA). The room (Silver apartment) was big enough for a family of 2 + 2. The bathroom had a shower and a bathtub and two sinks which allowed two people to toilet at the same time. Breakfasts were amazing - the choice is indescribable, starting with chilled Cava, very good Nespresso coffee (capsules), ending with fresh fruit. Everything fresh and in the fresh air (if you prefer, you can do it inside). Most importantly - 3 heated pools! The water in the pools was warm - like in the middle of summer. At each pool there was a DJ who played the best music. During the day there were several bars to choose from. In the evening there were two restaurants to choose from. I definitely recommend it!

There was so much going on! Really clean, really helpful and the pools had plenty of beds

The food and drinks prices are very high! Use the restaurants around the hotel instead!

The hotel is pretty nice, looks good and has indeed a rock and roll feeling about it. The pools are nice (when the water was actually heated), the food is good although it has a little bit of an industrial taste (probably because it is a big hotel and there are a lot of guests). We really enjoyed the cleanliness, and the fact that the daily cleaning was done discreet and fast. The staff was helpful, especially the guys at the entrance, who were flexible when you wanted to park your rental and load it up with kids and all the stuff.

Overall, it doesn't feel like a 5* hotel, although it probably ticks all the boxes on paper. It was also a bit pricy for the things you got. Our feeling was that the main goal is to get money off of guests, not necessarily to provide a nice experience. You pay 1000+ EUR for 6 nights and they charge you 12 EUR for parking a day. You want to drink a bottle of wine in your room, it costs 12 EUR to "rent" 2 wine glasses. I get profit is the goal, but you can do it with a little bit more style. The Lagoon pool heating stopped working for a couple of days without no one even doing anything about it. We also found a couple of sharp screws in one of the pools (probably from some repair work) and we did take them to the Reception. We will be back in Tenerife, but for sure not at this hotel.

We enjoyed our stay at Hard Rock. The room was clean and comfortable with a nice, peaceful balcony that had a partial view of the sea where we'd watch the sun set in the evenings. The hotel was very clean and tidy, and had pretty much everything you'd need without ever having to leave (if you're into that). Loads of food options throughout the day and some entertainment in the evening. The Bose speaker in the room was a nice addition. We were a couple and the hotel felt very family-focussed, which was fine as there were plenty of adult-only options if you wanted to escape the kids. The pools could get a little crowded but we always managed to find sun beds.

While I appreciate it's a rock hotel, the music by the pool often felt a little intrusive if you just wanted to read or relax. It also felt like some of the restaurants were understaffed, as many were unavailable in the evening, or had limited serving staff. However, the food was always good and the staff attentive.

We had a fabulous time at this beautiful resort in Tenerife. I can absolutely recommend this for families with little ones. My pregnant wife and 18 month old daughter really enjoyed our time there. The extremely friendly staff like Almudena at breakfast or Carolina who would give our daughter a balloon when we passed by were phenomenal. That was true for everyone we interacted with. We also took the opportunity to leave our little one with the hotel's babysitting team and they took great care. A big thank you to Sire, Joaqui, Daura, Ainara and Patri. The rooms are nice, the food good, restaurants in the hotel offer a good selection of cuisines and there's a wonderful playground for little ones too. The Spa has plenty to offer and there's a gym too. I recommend walking or running along the ocean too which is so close to the hotel. As a whole family we had so much fund and will definitely visit again. -- Some useful info for visitors: - Hotel offers cots. - Every restaurant has high chairs - Food selection is good across the hotel, the Beach Club has a bit more healthy options too for lunch. - You can have a doctor visit your room within 2h should little one get ill - It gets busy during rush hour and wait time for food can be a bit longer, if you have hangry toddlers get there on time - There are car rentals right opposite the hotel in case you want a car during your stay but not from the airport - Reception can book you a taxi, it's super reliable and costs about 30-40 EUR to get to the airport. Official taxis are fine, it's regulated and you won't get ripped off. -- A big thank you to the entire team at the Hard Rock Hotel!

The pool area was great and that there is an adult only pool

The all inclusive was not worth it at all

Very pretty and comfortable and I enjoy the shows.

The steak restaurant and the Mexican restaurant we’re not really good. I had a great meal at an Italian restaurant on the street.

This brand hotel is definitely worth staying in. Nice buffet, modern stylish rooms, although some parts are getting run down. You can experience the high standard HRH has. Most of the time the staff handles everything as you would expect in this level.

We didn't like the missing policy for the disgusting behavior of early reservation of the beach beds. That's like 0 points out of 10. The hotel has more rooms than sunbeds and the prollies reserve them during breakfast buffet. This leaves 60+% (!!!) of sunbeds unattended during the whole day leaving none for those who would go for a few hours of enjoying the sun or the pools. I will never ever book this hotel unless it is fixed. Others can manage it well.

My stay at the hotel was absolutely amazing, except of one fact unfortunately, that I had to face very rude behavior at the end of my holiday from the reception team members. Other than this unexpected experience, everything was really nice and enjoyable. Absolutely lovely and specious suite and amenities with fantastic window views. All other staff were really friendly, informative and helpful. Would be a super holiday ⭐

Unfortunately, I had to face very rude behavior at the end of my holiday from the reception team members. Two receptionists marta and bibi were arguing with me at the desk, instead of trying to explain everything in a nice and polite manner. That was really unprofessional and unpleasant. Especially at the high class hotel.