The facilities are amazing, staff are friendly

I expected food to be of better quality, the location is very isolated

Loved everything about the complex extremely clean.

Having to get up at 7.30 to queue for a sun bed they opened at 8 and people were running with towels ridiculous

+ Food was good, good enough variety + Alcohol options were good + Big pools, lots of seating options + Friendly and helpful reception + Every night a singer is performing at the dinner + Good view from the room + Big enough room, kinda old, but no mold or major rundown signs

- Janitors make lot of noise during cleaning in neighbouring rooms. - Cleaning quality is not persistent - We found three sockets in the room, and one in the bathroom. All at weird locations - Laundry string in the bathroom is useless due to the humidity, so you dry your closes on the balcony - Extra charge for the safe box - Sometimes guests by the pool play annoying music, so loud they want to be louder than the hotel pool animations and music. I wish the hotel prevented this kind of behavior. - Lots of seating, still people reserve their seat with towels in the morning, but only use the seat at 5 or 6 in the evening. - Could use a little more sun umbrellas.

This is a beautiful and well-appointed resort. In addition to the delights of the physical space and amenities, the staff are absolutely outstanding. We could not say enough for them, particularly Marta and Sara on the Animation team. Truly everyone we interacted with was incredibly lovely and helpful.

The hot tub wasn't hot. The buffets were plentiful and beautiful, but the food was hit or miss. Still, something for everyone.

Staff was friendly and helpful, the food was good, the hotel clean and the pool area was so big that you could choose if you want be near the activities and fun or be in the more quiet area by the infinity pool. And the spa was very good, went there for three treatments and wasn't disappointed.

You can hear a bit to much what is happening outside your room, people talking and suitcases being dragged on the tiles. For someone who has a hard time walking the elevators are a bit confusing, floors not labeld properly. For example you don't know were do go to avoid stairs and what floor the pool is in each elevator.

I’m not usually the sort of person to go on an all-inclusive holiday to a resort like this so I was delighted by how pretty the resort was. It never felt crowded, even in half term, and the food was excellent. The staff were so lovely and the entertainment was great, with some talented singers near the restaurant and great family entertainment in the square. You can also wander 2 minutes across the road to the sister hotel for a change of scenery and different entertainment! I highly recommend booking a meal at the grill restaurant, which is part of the deal, and the meat was delicious. Loved it all and am thinking of going again next year.

The staff were amazing and everybody was so kind and helpful. The food was consistently delicious and the infinity pool was a personal favourite! Our rooms were clean, spacious & comfortable and we would recommend this hotel to any family! What a great range of activities too. Suitable for adults and children alike.

The live music was always really loud for the intimate setting. The stage was so close to people sitting and drinking that you couldn't hear yourselves which, if taken down a notch, would be perfect.

Can’t fault anything, the food was amazing, so many options, (I am GF) and there was plenty of options for me daily. Staff were all lovely, and the entertainment was very enjoyable, maybe one thing the man on the mic at the pool sent my tinnitus into orbit very overly enthusiastic, slightly insufferable (really sorry) but the vibe was very chill every other day (too too much) apart from that couldn’t recommend this hotel enough! All inclusive is more than worth it here, amazing time away and will definitely be back.

Man at pool with mic at bingo. Screamed for an hour

We enjoyed the 2 big pools, one being next to the ocean, the garden with a variety of plants (with names indicated!), the location and the ocean view, the friendly and helpful staff, plenty of unlimited food and drink options, the spacious room, many sunbeds, daily fresh beach towel option, live music each night, the gym facility, the water dance facilitation and the option of having professional photos taken in the resort(though we didn’t use this possibility).

The twin beds instead of a double bed, especially that we indicated this would be our honeymoon. We missed a classic blanket- needed to get used to a 3 layer combo. As a further improvement option, a printed drink price list could be useful for those not carrying their phone with them. And adding a wish list item: daily, short Spanish classes for those not interested in darts, water dance or table tennis but charmed by the local culture and language.

It was a family of 5 people, 2 rooms. We enjoyed the kids' pool very much (my daughter is only 3 and she spent her stay in that pool), the international environment, the location was beautiful, spotless, and even with an infinity pool. The food was very good - said the Italian picky eater here!- good quality and good choice, The ASIA restaurant especially (we dine there one night) was superb. Shout out to Orlando and Fernando, maitre and waiter at both Lupita and Asia. Entertainment: ahhh! Water Workout or AquaZumba were superfun and I have not missed it once. Mafe and Ernesto: we loved you!

It had nothing to do with the Resort, but I think rules should be followed: kids aged 6 to 12 were jumping inside the jacuzzi, and none of the staff stopped them. I am sure is not for the staff to educate these kids, but they should stop them as much as they stop some people from smoking near the pool. Hence, I enjoyed the jacuzzi only for 5 minutes in a week stay :(