At the first, many thanks and appreciation to the reception staff Ploy & Kate for their support, as well as all thanks to the house keeping staff for making the stay more comfortable, enjoyable and quiet. The whole atmosphere of the hotel, the proximity of the hotel to all the services you may need, the kindness of the staff, hotel facilities, living rooms, shower, the commitment to not smoking inside rooms and balconies, organizing breakfast.

Just it would be appropriate if some Arabic dishes in the breakfast buffet

Good quality accommodation, modern style and a very comfortable bed, location is central but quiet, easy walking distance to all local places in Patong, breakfast was very good, food was hot which is unusual for buffet style, varied choice too so very impressed

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The access to the beach and the sea views

We were not informed of current refurbishment happening and had a lot of noise from the works. Luckily the ocean beach waves crashing helped drowning out the grinders!

The location was excellent opposite the beach and close to restaurants and activities. Breakfast staff fantastic and a shout out to Katty for her warm welcome each morning.

Beds too soft.

The newly renovated rooms in the new wing were very nice as well as the location of the hotel.

Doesn’t look n feel like a hotel but more like serviced apartments because of the lobby as well as the 3 separate detached wings n separate pools

Room was very nice #1433, 3rd floor, very quiet, good air conditioning, didn't hear any noise from the pool, pool was clean and always a lounge chair available as well as towels, loved the power jets inside the pool for a little massage. Location a few blocks from Bangla Rd and across from the beach and the malls were close by. Cookies were too good Front desk was able to have my freezer pack frozen for my departure

Some towels were torn, no USB plug by the bed, no ac in the elevator or a fan. Didn't see any no Durians or Mangosteins allowed signs. Pool wasn't deep

Great location! We could walk to most of the hot spots. Lovely staff. Nice touch getting a warm cookie on arrival. Great buffet breakfast. Thanks to everyone x

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the hotel located in very good spot in the patong beach every things was great- much appreciated the early check in and the welcome coke’s . very clean room and friendly staff- breakfast was very good . so many restaurants around the hotel both local and international- and coffee shops like Starbucks are in the corner the beach activities are 1 m from the hotel- and the walking night street are just in the corner .

the first room that given to us was in the old building and wasn’t a good rooms - and I have asked to changed it and they did for extra fee ( wasn’t big amount) but still don’t like the approach

Even from the moment you walk in you are welcomed with a warm cookie and great service. The rooms were beautiful and the beds were soft. Location was amazing and close to most things we were interested in. They reception desk always had someone available to help with booking day trips. They even responded to online messages fast that we didn't experience with other hotels. The hotel had a great atmosphere and were close enough to the beach, just walk over the street and enjoy the sun. The breakfast was amazing with a wide variety of choices. It was just perfect.

People who complain about this hotel has no idea what they are talking about or just trying to be difficult. Great rooms, air conditioning was perfect, soft bed, wide range of breakfast, friendly staff and room service was available at all times.

Located directly across from Patong beach, just a quick walk to a day of lounging around on the sun chairs and being served drinks and food or ten-minute walk to Bangla Road for the excitement of bars and clubs and great food and markets everywhere in-between. If that doesn't excite you happy hour by the pool with the service of all the amazing staff who will cater for your needs. I was lucky to have all the breakfast staff and Billy from Billy's bar look after me and my mum while we were there. 100% best service from all the staff we had the pleasure to encounter. Rooms where of the highest quality extremely clean modern and comfortable! For me the buffet and happy hour alone were the value for money the rest was all just a bonus. HIGHTLY RECOMMEND!

I don't have anything I didn't like, its expensive to stay but the location, the staff and their service and how good they looked after my mother made up for it. Maybe offer long term stays so I can afford to stay a month at a time haha