The staff is very friendly and helpful. As a historic property it was beautiful, the lobby had a lot of charm +was clean and inviting. The rooms are (as one might expect for a historic property a little small and perhaps a bit outdated) clean and comfortable. The elevator is from the original timeframe of when the property was built so you have to have an employee run it for you which is fine when there's more than one person at the front desk, otherwise you will have to wait. Since we have no mobility concerns and were only on the 4th floor, it wasn't so cumbersome to take our carry-on bags down the stairs to check out.

The windows didn't open and there's a slight musty smell in the carpet.

This property is a great value for money. Great location; 2 minute walk to the Whiskey Row and restaurants. Love the history and how well it’s maintained. Plenty of street parking available as well as a dedicated parking across the street. Room is pristine and bed is comfortable. The bathroom is a little small but didn’t not bother me. What makes this property a stand out is their staff, from the front desk to the crew at their bar and restaurant, they are all so friendly and accomodating and treated our pet like their own. Handing out treats and providing water bowl when needed.

Location, location, location. It was like taking a taking a trip back in time. Very quaint hotels. Loved the old-fashioned elevator. The staff granted all of my requests. They should be recognized. Men & women reward these people because they deserve all the credit for a thanks job. Remember, you are only good because of your staff. I was in law enforcement for 33 yrs. I was an Exective Lieutenant in charge of Sergeants & officers for three shifts. Total personnel over two hundred. Always be engaged with your staff.

Not enough electrical outlets & no safe.

A little piece of Southwestern History! Beautiful building in a beautiful & characterful town. Loved the Hotel from an architectural (and historical perspective), staff could not have been friendlier and prouder of the astonishing building. Great Lounge Bar (arrived just in time for Happy Hour & a local musician for background music) & the Bar Staff really do know their way around a cocktail shaker. Wonderful old elevator and the whole building just screams 'heritage'...but do be aware that as a heritage property, rooms can be small (and bathrooms can be very small!). If visit with your expectations set to the 1920's, then you won't be disappointed. The rooms ooze character, but it's character from a bygone age. Thoroughly enjoyed my stay, loved the building, the history and the staff, could have done with a little bit more space in the bathroom!

Nothing inasmuch as this is a Heritage Hotel - what you get is a deep dive into a bit of American history, just don't go expecting the bedrooms to match more modern hotel rooms/suites in terms of technology or size. Embrace the history and all will be well!

The location of the hotel is excellent. Just a few minutes to the square, as well as all the shops and bars on whiskey row. All of the staff are very friendly and try to assist you if you need it. I really love the history of this hotel. It will be 100 years old in 3 more years.

We decided to due room service from the restaurant. Which unfortunately was up to the standards I'm use to from eating here in the past. The food was bland and some was salty no real flavor like I've remember from the past. There are a few areas that need some refreshing, such as the banister needs to be painted and some of the painted wall paper is starting to peel.

Location is great. Just a short 2 blocks from Whiskey Row. Staff was great, very nice people. Historical/architecture was beautiful. Nice linens.

Pillows were terrible. Cramped space in the room. Lots of stairs, an elevator available but must be operated by staff. Room still had dog kibble on the carpet from previous tenant and baseboards in the bathroom could use a good scrub.

Comfortable beds. Nice size room. Beautifully decorated. We greatly enjoyed the entertainer Alicia Previn outside on the lovely patio. The bag of dig treats and list of places for dogs was so thoughtful. We had a wonderful 42nd anniversary here.

We were confused about breakfast. We didn't see anyone eating outside and since we had our dog we skipped breakfast and had an early lunch in town.

The reception area and restaurant were very nice, and the location is very central to Prescott

The room was pretty small - nowhere to open a suitcase apart from on the bed. The bathroom was the smallest I've ever been in for a hotel bathroom - the sink is in the main room, so it's just a toilet and shower. The bed was quite bouncy as well. If I stayed again I would pay extra for a bigger room, however my kids had a larger room and their bathroom was also tiny.

All the staff was extremely helpful especially the front desk staff. Monica (my apologies if I'm stating her name incorrectly) at check made sure we were getting settled, and answered every question, until the last bag we brought was placed in our beautiful room! The staff in the Peacock room so great also! Food and service outstanding overall. Everyone gave us a very memorable Christmas Eve and Christmas morning!!!

Staff was exceptional, especially at the front desk, was happy to give us his time and give us the background story of the hotel. In the morning, it was the same with the day-shift staff. Gave positive welcoming vibes, definitely a good way to start off my day. I was running late, but breakfast smelled amazing! Overall, clean cozy place. Loved it!

They say Hotel is haunted, I was a little paranoid. Therefore, I didn't sleep as well haha. But if you like the thrill, go for it! I didn't happen to experience anything paranormal.