Nice hotel which was pretty convenient to the O2 via the cable cars. Although it should be noted that the cable cars were not running when the evening event in the O2 was over and we had to get the tube back which was fine. The room was nice with actual brick walls between the rooms instead of the typical cardboard walls which you can hear everything through. The breakfast was also superb with pretty much everything you could want on offer. It was also nice to have a pool which is quite rare for London hotels and our kids loved it. It's also very close to the Excel too and as an added bonus there is a Tesco right next door for picking up water etc.

The window in our room didn't seal properly and you could hear noise from outside but as it was a quiet area it wasn't too much of an issue. Also there seemed to be an issue with condensation in the room and the window always appeared to be wet on the inside.

Comfortable bed, quiet area at night which was beneficial for a peaceful nights sleep after a busy day in London sightseeing. Very accessible for DLR and Elizabeth Line underground for accessing central London. Hotel bar area was modern and enjoyable for a few drinks. Very close to London City Airport. House keeping very attentive and friendly.

Overall the stay was exactly what we wanted and it was good value for money. However, I will add I felt reception staff came across quite dismissive. Weren’t exactly greeted with the warmest welcomes on check in, check out was much of the same no “how was your stay, how did you find everything” the entire interaction felt quite, get rid of the customer as quickly as possible.

We had a standard room which was spacious, with a great view towards the cable car. Bed was really comfortable, bathroom spacious and clean. The family enjoyed a hot breakfast and a friendly staff member would arrange a bowl of porridge for me. Toppings of nuts/seeds and fruits were available. You can request pancakes and omelettes for free. I had a swim most mornings and enjoyed the pool/spa area. The family liked being near the buzzing Canary Wharf and found the quick Elizabeth Line meant we were able to be in Central London in 30 minutes. Bar and restaurant area was pleasant and again the staff were all attentive. Staff on reception were very helpful and friendly- Ty being a stand out member with advice.

They probably need a 3rd coffee machine as most days there was a queue.

On arrival, check in was quick and efficient, I was given information about the spa/pool facilities and times etc also about breakfast and WiFi (the WiFi actually worked well too) The room was clean and very comfortable and also quiet which was perfect and we both slept really well. The only slightly negative thing was the lifts being on the 6th floor (which I preferred) is sometimes took a bit of time to call a lift up but not really a fault of the hotel was just at busy times, but stairs were an option and going down isn't bad 🙂. Breakfast was good staff were friendly and efficient. I would recommend this hotel for work or pleasure.

The hotel has a clean, modern lounge and restaurant area, which was really pleasant. The pool was lovely, though getting there from the changing rooms was a bit awkward due to the stairs, and the water was a little cloudy—though the temperature was just right. We were disappointed with the room allocation. Ours overlooked a building site, and when I asked for a room facing the dock, I was told it would be an extra £30 per night because that counted as a “superior” room. However, on Booking.com, this wasn’t made clear—there was no mention that dock views were limited to a different room category. It felt frustrating, especially when the next day I overheard someone checking in who had booked a standard room and was told theirs did have a dock view. That inconsistency was quite annoying. Although the small welcome gifts were a nice touch. That said, everything else about our stay was excellent. Although our room lacked a view, it was very spacious, quiet, and comfortable. The heating worked well, the staff were lovely, and breakfast was excellent. One small issue was a fire alarm that went off at 7:45 one morning—we had to start heading out before it was silenced—but of course, that’s only an issue as it wasn't a real emergency. No apology or compensation was offered .

I won't even lie the customer services are top notch! From the reception to the room service down to the kitchen staff. They were all awesome Myself and my wife stayed for 2 nights and it was like heaven. The kitchen staff Gabriel was an awesome and talented gentleman. Very diligent at what he does.. He made myself and my wife have a wonderful anniversary dinner. We couldn't stop talking about him. He practically made our dinner night so awesome. The receptionist Silvia, Iona and Viven are so good. I will definitely come back again. But this time for a longer days

The fact that the room does not have a robe and a slippers as well as a microwave to heat up my meals

Location of the hotel was great for the O2 as we used the cable cars *they only run till 9pm The service from all staff was excellent our whole stay. Our room was on the 6th floor and the view was amazing, you signed a waiver to have your balcony door open, which was great for the fresh air. Tesco express close by, handy for any forgotten bits. Lots of food vans out in the street, however the hotel food was very good.

The receptionist asked if we’d been given a free upgrade when she came to open our balcony door. I’d paid for it! I did think when paying for a balcony room, junior suite we’d have an outdoor balcony that you could sit on and enjoy the view. The furniture was out date and the order placement strange. We had a small chest of drawers turned sideways for a tea tray table? Travel disruptions over Easter affected us getting there.

From the moment I stepped in the hotel the service and staff was 10/10. I was assisted by Vivien who was soo kind and gave me the best recommendations on activities around the area. The manager on duty Gustavo was absolutely brilliant too. I was upgraded to a king room for free with the most amazing views and this really made my stay one of my favourites in London. The room is soo spacious and the bar fridge came in handy too! I will definitely be returning with my family next time as I discovered it’s a very child friendly hotel too. For anyone attending a concert at the O2 this is a convenient hotel,I took the cable car and came back with a train which is literally 2 stops to royal Victoria station.

A review just for Adriana, Sabrina, Suman and Kalyani. I made a reservation for my birthday. When asked the reason of my stay, I told them it was for my birthday. Following this, my room was upgraded with a larger room and beautidul view by Adriana and Kalyani. Adriana then came to our room and provided amenities as a gift for my birthday. I saw her on the day of my birthday and she greeted me with a big hug and birthday wishes. That night I had an issue with my TV - Sabrina kindly came and fixed the issue within minutes. Suman, very kindly gave us a late check out free of charge when she knew it was my birthday. These four lovely ladies made the exprience very memorable and because of them, I will be visiting again! A big thank you to Adriana, Sabrina, Suman and Kalyani. A lovely time spent here. Defiently reccommend!

Great location for central London and the O2. Would definitely stay here again!

On the first night, we arrived around 11pm and were told the bar was open until midnight so had time to enjoy a drink. My friend & I bought a bottle of wine so share and enjoy in the bar area. The bar stopped serving which wasn’t a problem at all and the bar staff were lovely. However, a cleaner started to clean around us and was very rude; a member of the bar staff did have a word to tell her that she was being rude but she didn’t care - she actually came back 10 minutes later and “shooed” us out of the area. This was very disappointing as my friend & I travel for work and always favour staying in the Crowne hotels as the staff can never do enough for you. All other members of staff were polite, professional and kind, however the cleaner did let the hotel down.