Beautiful bedrooms - very comfortable and well designed. Serviced twice a day with complimentary water and all bathroom amenities replenished. Great location - just steps from Liverpool Street station.

There was a 5% service fee applied to the room rate. I only knew about it as I queried the room charge at checkout as it was a bit more than I had expected from my confirmation on booking.com. It was "hidden" and did not show as a separate entry on the invoice. They removed it at my request but it would be easy for guests to not realise and pay.

We had a wonderful stay. The room, shower and facilities (like the pool) were perfect. The staff was very friendly and helpful.

Only one thing we really didn’t like: When we received the bill at the end of our stay, we noticed a higher amount per night than the amount on our Booking information. When I mentioned this, they said they included a 5% service charge. I told them I wanted to pay the amount as agreed upon, so they changed the amount per night back to what it was. We know that more hotels and restaurants in London add a service charge. This was however the first time it wasn’t even stated on the bill as an extra, they just added it to the amount per night, so the only way to notice, is if you know exactly what you’re supposed to pay. We felt a bit deceived…

Outstanding stay, one of the best hotels I've stayed in. The staff were exceptional, incredibly helpful and friendly. Room was gorgeously decorated, and all bathroom amenities were of high quality (Dyptique). Very convenient location, 200m or less from Liverpool Street Station. Good restaurants in close proximity. Special mention to our barman Raúl who was absolutely fantastic, remembered our names and orders 5 days later! His service was also outstanding, polite, friendly, helpful. Another mention to Maria our housekeeper who took very good care of us and went out of her way to make sure that we were happy with our room. We used the gym a few times, really amazing space which even includes 2 pilates reformers (heaven for me). Will definitely recommend and will definitely stay here again.

There's nothing you can't love about this hotel.

From pre-arrival communication to actual stay, we had a fabulous time and were so well received. Since it was my husbands birthday they even put a Happy Birthday little cake in our room. The staff is totally customer centric, with a charming service mindset and really goes above and beyond to ensure the tailored comfort. Regardless if at the reception, breakfast, housekeeping, Spa or in the Straits restaurant. Communication behind the scenes seems to function like clockwork and I would definitely recommend it.

Nothing - we would have liked to stay longer - but we also know that there will be a next time

This was a trip I head earmarked for a long time as I was proposing to my partner. From the beginning, the staff were exceptionally help and courteous. From check-in to checkout, we were treated exceptionally well. The hotel decked out the room like I requested for proposal and when she said yes, it made the entire weekend even better. Perfect location for anyone staying in London. The staff were exceptional. And it was a really enjoyable and a memorable experience.

One minor qualm was the men's steam room was out of order while we were there. Which was a little dissapointing but nothing we couldn't get over.

We LOVED LOVED David the door guy. He was so helpful during our entire stay. He gave us great ideas on restaurants and places to see with a smile on his face all the time. He is a very valuable employee for whom you are fortunate to have as part of your staff, especially at the door where he greets every guest with a warm welcome. Upon our arrival, in the lobby there was jackhammering going on that was unbearable to me after a long redeye flight from the states, he came outside and just chatted with me, making me feel so welcome! He is a gem!!!

Jack hammering in the lobby during a very busy time of the day in the hotel.

Excellent luxury hotel right in the heart of the "City" of London. Beautiful, well-designed rooms. The staff were also very professional and courteous (as would be expected, but still - they seemed very well trained and managed). This is my new "go to" hotel in this part of town.

It was a bit difficult to get an extra night added to my reservation when my travel plans changed. The reservation administration systems seemed rigid and inflexible. There was tons of availability on Booking.com, but for some reason the hotel didn't exactly make it easy to stay one extra night.

Pan Pacific Review We arrived in a state that could generously be described as 'disheveled'. Yet, within moments, the staff had us feeling like royalty - if royalty needed an emergency babysitter, that is. Impressively efficient, these folks. Our room was spacious enough to host me, my partner and our two young children who enjoyed exploring every breakable object in every room, thankfully we avoided any mishaps - not through lack of trying. The view? Let's just say it made a sunny London look even better than it was. Now, onto the food. It was so delicious, and you know you’re onto a winner when your 2.5 year old is devouring breakfast faster than the underground trains. The only flaw? Our stay was shorter than we would have liked. If you enjoy impeccable service, rooms larger than some countries, and food that doesn't taste like it was cooked during the Industrial Revolution, the Pan Pacific might just be your cup of Earl Grey. Just book it.

The location is perfect for people who want the benefit of great connection links to all parts of London, including the most popular tourist sites, but without the crowding feeling of being in the city centre. The hotel is now 3 years old (we asked), but it feels like it was only just recently built! The furniture was pristine and of wonderful quality (actual marbles), the beddings were fresh and the mattress and pillows were firm enough to feel new. We visited for our wedding anniversary and the staff were extremely helpful with planning and delivering my surprise for my wife, from collecting my gifts that were delivered directly to them, to actually helping with wrapping some gifts (s/o to Rosheen, Davide, and Jane - thank you!). We also got our own gifts from the hotel; some cake and complimentary cocktails at their wonderful bar (Straits kitchen bar is particularly lovely and has great drinks!). All in all, extremely glad to have stayed here for our special event - the very high reviews are extremely well-deserved! P.S. make sure to take a trip to their wellness suite, thank me later!

Wish the sauna and steam rooms weren’t separated - would have been great to spend that rest time with my wife, but I can understand how this might be beneficial to other more sensitive cultures.

The whole experiance from walking up to the building to the moment we left was simply exeptional. Staff could not be more helpfull if they tried, the hotel is superbly decorated with contempary modern design. The room was spacious, well furnished and lacking nothing. The bathroom defied all expectations with a large shower, huge mirror and toiletry's provided for us more forgetful travers. I can not recommend this hotel enough, its a testament to the adage 'You get what you pay for'

Sadly, we only had the one night here but I thuink a weeks stay would not have given time to fully appreacheate the hotels staff and facilites.