The room was comfortable. The one thing that stood out for me was the exceptional friendliness, professionalism and helpfulness of the front desk lady. Particularly Mariam (not sure what her surname is). She went out of her way to make sure that I was as comfortable as possible. Despite the language barrier, she made every effort to communicate in polite and friendly manner. She was extremely efficient and gave really good advice about the city and places of interest. Mariam is the reason why I will recommend the hotel and return with my family as soon as the opportunity avails itself. Thank you Mariam

The breakfast was expensive and had a very limited variety. One could not describe it as buffet.

The hotel location was really good. Excellent location and close to many things in a walking distance. The staff was great, and Mostafa in the reception was really helpful. There was one day that I needed to transfer money and go exchange money, he went with me and guided me. Was so polite and helpful. Overall, my experience in Helnan was great, and extended another 2 days because the experience was good to me and comfortable.

Everything was absolutely fantastic! The rooms were very spacious and clean and very comfortable. Everything was perfect but the best was the level of customer service from the employees. Especially Sandra who went out of her way to make our stay as nice as possible. I have never felt more welcome than on that trip. I would highly recommend this hotel as it was truly a fantastic stay and also a great location.

Everything was perfect

Excellent Hotel. Like the Cleanliness and spacious rooms with good arrangement. Restaurant, swimming pool, over all arrangements, location, pleasant staff etc.

A bit overpriced. At toilet (Room 504), it was a bit strange to see the toilet bidet Faucet's position was on left side of the toilet seat which is difficult to hold with right hand (Minor issue and only about this room, could easily be fixed. May be noticed it being a Civil Engineer!)

Location is very good Staff are nice however need to be more quiet during communication with each other Cleanliness is good as well Comfortable beds Breakfast was nice

Staff communication loudly to each other Breakfast restaurant is small with no enough tables for all guests and no table mat or table towels Sound isolation in rooms isn’t that good as still you can hear all street noise

Very nice hotel, the room is large, the bed very comfortable Bottles lf water are freely served The restaurants of the hotel are serving very good food The staff is fantastic, really taking care of you and helping and supporting Nicely located in New Cairo, in 10 minutes waliking you can reach an avenue with restaurants and shops

All is fine, nothing

The hotel is strategically located in New Cairo. It's one of the best options if you are looking for a business accommodation with a professional style. I was lucky to receive an amazing room upgrade and I appreciate a lot their lovely initiative. The hotel is cozy and neat and the breakfast is good. It's my second stay and will remain my favorite choice for accommodation in New Cairo area,

I don't recall facing any issues, so I have nothing to complain about :)

Nice hotel with a nice pool. Food was good. Staff was friendly. They helped us very quickly after we reported a problem with the wifi in our room. I recommend the hotel if you want to stay in New Cairo.

The location is right in the front of the new metro rail that is under construction. The traffic jam around the area is significant. Not much to see around.

I had an excellent stay at this hotel. The room was incredibly spacious and airy, and everything was spotlessly clean. The staff were exceptionally kind and attentive. Since I had to leave before breakfast, they thoughtfully prepared a breakfast package with enough food to last me for three days. Such a wonderful gesture truly made my stay memorable.

Room was very spacious and comfortable ... location is very good in New Cairo and no traffic around the hotel and the staff was very very helpful and special mention to guest relations Ms. Sandra, she was very supportive & helpful.

Breakfast : the coffee machine was broken down