Can’t really fault the hotel regarding food/ staff/ facilities etc. one thing was odd though. On the last day we had to check out as usual, but due to later flights had some time to kill and relax at the hotel. We were not allowed to sit on any of the chairs outside of the hotel in the garden, so would have had to wait a couple of hours in the foyer if we had not gone to the nearby shopping mall. Not a great way to treat clients we thought.

The food was really good

The beach isn’t the best and the hotel cleaners are always frowning and always want us to give them extra money

Great location, friendly staff, good food and very clean. The staff are the stars of the show, so friendly and engaging. Big shout out to Mina Shehata, main restaurant, he looked after us, always professional and friendly and ready to go the extra mile. Abdel Basat Ahmed, main restaurant. Mostafa Mahmoud - a very lovely young man who showed us friendship and made us feel very welcome. Olya - Animation Team. The Pool Guys - Mohamed Ebaid, Mahmoud Kamel, Ibrahim Abdelai, Mohamed Abd El Fatah and Ayman Abdel Rady - what a great bunch of young men who made sure we had comfortable sun beds and umbrellas every day. And to our amazing cleaner who gave us works of art in towels and kept our room spotlessly clean Badawy Hussein.

Having to stand in line at the Lobby Bar to get drinks. This is not a reflection on the staff who are all very friendly and accommodating but more staff are needed to improve the service at peak times. It would be great if the crows could be eradicated from the outside dining area. It is lovely to be able to eat breakfast and lunch outside but the crows made it impossible for us to do that as they constantly flock around and swoop down on the tables to grab food. Also, they poop on the tables and chairs.

Everything was amazing, staff are very welcoming, hotel location is very good and the service was very good as well.

Their coffee was not good for a 5 star hotel. They are using nescafe which to me didn’t make sense. Also there was no variety for natural juice at dinner time, we only get to choose from sparkling water or soft drinks.

The beach is amazing. Animation team did a pretty good job. Breakfast is adequate. Happy hours for booking.com users

Some of the stuff members were not nice to guests. extras are expensive.

Location is definitely great.

We chose deluxe sea view room. Yes, the room was seeing the see but also nearby hotel which is in construction. Workers were working whole day and we could not get any comfort sitting at the balcony. Breakfast area could have been cleaned more quickly after someone finishes and new one arrives for the tables. It was difficult to find sunbeds around pools and at the beach. The staff should screen the towels left for sunbed reservation and warn people for being more thoughtful about others.

Had omelette twice for breakfast, and it had shells in it. Twice.

the staff are very friendly specially Sara at the front desk she was very sweet and helpful the hotel is nice rooms are clean and spacious the beach area is beautiful they have entertainment at the pool area which is fun and nice

the majority of the guests take take the full board option but we didn’t we only took bed and breakfast as we intended on going out during the day to do some island hopping and diving their breakfast is ok but it’s the same exact breakfast every day the place is not really the best option if you are looking for quite and relaxation as it’s more suitable for families

To Nicola Windley, Mahmoud Hefnawy + Team I am writing to express my gratitude for the wonderful experience I had during my recent stay at Hilton Hurghada Plaza Hotel. From the moment we arrived, I was impressed by the hotel's impeccable cleanliness and elegant design. The food at the restaurant was absolutely delicious, and the service was top-notch. I would also like to commend the exceptional service provided by the hotel staff. Everyone I encountered was friendly, helpful, and went above and beyond to ensure my stay was comfortable and enjoyable. Thank you for creating such a memorable experience. I look forward to staying at Hilton in the future. Stay, Jan 2025

None..

Great roomwith an awesome view, and really good beach access! Lots of activities and the hotel is well suited for children. I.e the facilities and activities were not an afterthought. Great coffee in the Poseidon cafe, and the food at breakfast was good but could be better. Other restaurants on site (especially Turkuaz) are top notch quality. Overall a really nice experience at a beautiful hotel.

At times the hotel was very busy- and as a result simply appeared understaffed! At every point the staff were always run off their feet, so have no time to show initiative and we needed to make the same requests over and over again. Small things were missed, and there is no attention to detail, (eg forgetting a portion of the order in room service or providing us with 2 towels where we are 3). One receptionist was an absolute pain, but another was wonderful! The sheets were terribly rough- and needed to be changed. Overall, this is unlike the Hilton brand where consistency and quality are usually the standard. Most importantly, staff can make or break the experience and the good ones saved the day!