It was a comfortable stay, the beds and sofa were comfortable too, clean and spacious bathroom. The pool was nice. Staff was profesional, friendly, service was fast.

Nothing

All staff were very welcoming and helpful. The room was clean, beds very comfortable and the shower was very good. Although away from the centre, the bus ride into the centre cost 1.5 Eu and the ride was interesting. External noise insulation was excellent. Restaurant meals highlighted local specialties and were very good. The choice of food at the breakfast buffet was amazing!

We were puzzled by the fact that the hotel was a combined Novotel and Ibis and wondered what the Ibis rooms were like. We found the price of the room expensive, especially as it was very plain and not particularly spacious or well appointed, but perhaps this is average for Madrid. Or room overlooked the extensive air conditioning system. Curtains were very thin, seemingly not fire safety curtains, and did not block out the light.

This hotel doesn't disappoint you whether you are a business person or a family. Its perfect location halfway between the airport and the city center makes it a very pleasant place. It is located in a residential area with peace and quiet, so it isn't like a downtown hustle and bustle. There is a main road running past, but noise insulation is very good. The staff were super friendly and respectful, check-in was less than a minute, and the room was awesome. There was cleanliness and peace all over the hotel. It is very sophisticated. The beds are very comfortable with firmness and different types of pillows, whether tou like soft or hard. There is a large laptop safe as well as ample space for luggage and clothing. The bathroom is well-equipped with hairdryer and shower gel and shampoo. Breakfast was wonderful, with a wide selection of foods, including soy and oat milks, for those who are vegan and vegetarian. There were many different types of herb teas, coffee and hot chocolate, as well as lots of fruit and bakery besides the main dishes of fresh bacon and sausages. Getting to this hotel takes only 10-12 minutes from the airport by taxi. To get to the city center from the hotel, there is the bus stop right outside the hotel on the road (1 min walk), number 53, which takes you to main points of downtown. Other options are local taxis or Bolt for instance. Great experience altogether.

Everything was perfect.

We really liked the breakfast, the overall condition of the room, the cleanliness, the easy access, and the air conditioning, which made the stay even more comfortable.

The only thing I didn’t like was that, upon arrival, we were given a room with two single beds instead of the queen-size bed we had booked. When I asked to change it, I was told the hotel was fully booked. However, it took someone in a higher position to eventually make the change, which made me feel like the first person wasn’t being entirely honest.

Brilliant staff, helpful and professional Fantastic breakfast, wide selection and food cooked freshly. Good location, close to two metro stations for cheap and easy travel around Madrid and to and from the airport. Room was spotlessly clean, with good facilities. Brilliant shower, and very comfortable bed. Worth paying a little more for a room with a terrace, great private outside space.

Air con wasn’t powerful enough, left the room warm at times.

Hotel was amazing. The staff in particular are just top notch, go out of their way to make sure you have an enjoyable stay. The breakfast is brilliant, more than enough for everyone no matter your taste. Pool was also excellent and never too overcrowded. Everything was spotless and room cleaned and refreshed with towels etc every day. Honestly can't fault the place and will definitely return with the kids.

Everything was perfect.

The breakfast was standard, as in all hotels of this level. Also, there was a small selection of hot dishes. Friendly staff, always trying to help. The room was clean. The area is quiet, within walking distance of the bus to the center, which runs frequently.

Despite the friendly staff, one woman was rude, but I only ran into her once. Also, I did not like that even regular water for tea and coffee in the room is not free (although this is quite a free option), so you will either have to look for a store nearby or just buy it from the minibar. I didn't find any grocery stores nearby, but I didn't try to look, it's better to ask at the hotel.

The rooms are well-maintained, nice swimming pool and the staff is consistently friendly and accommodating.

We were unable to dine downstairs despite the restaurant being closed. Unfortunately, there was no toilet brush provided, and the door card lockers were malfunctioning. We had to make multiple requests for these issues to be addressed, which was quite frustrating.

Second time here but different experience. First time we had a room with a well-running air-condition, but the second time in another room it didn't work and was too hot at night even in early April. Maybe the heating was on centrally. Other than that, it is a lovely hotel with a great location - halfway between the airport and city center. Comfortable and peaceful rooms, lovely choice of breakfast and helpful staff. Definitely recommended.

What a great stay! Great location, while not in the heart of the city, it is easy to get around. The hotel is modern and clean, and the staff provides exceptional service. I highly recommend this hotel whether travelling solo or with family. The kids will certainly thank you for the use of the fabulous pool and slushies that the hotel provides.