Hotel was very clean and modern. Room was so clean and comfortable. Our room window was facing street but once window was closed no noise was coming in. Every Staff member we met was very polite and welcoming. Breakfast was so good and the fruits was delicious sweet and fresh. I liked that on breakfast there was lot of variety of small pastries and even some traditional things so we didn’t need to buy them in coffee shop as we could try them over breakfast. We only once ate dinner at hotel restaurant and it was so delicious.

Only mark I could add here is -bathroom doors maybe need bit tlc.

Location was perfect. Everything we might want was within walking distance. The room was very clean and quiet. Bed size and comfort was great for tired travelers. Reception staff was especially helpful. Parking was available when we arrived.

There were no bathrobes or slippers which are always available to us at 4 star establishments. Bathroom towels were clean but thin in quality for 4 stars. Chairs in breakfast room were wobbly. Parking is by chance. We were fortunate to have been able to arrive early enough find a place in hotel parking. Parking should be reserved and guaranteed when booking rooms. Sometimes clients have no choice about arrival time.

The location of the hotel is excellent for our first trip to visit Santander and have recommended others to use this doing the same trip we did. The hotel were very gracious in holding onto our bags when we arrived early after our flight and called me to let us know when the room was ready for check-in and also gracious enough to hold onto our bags after check-out until our transfer back to the airport arrived allowing us baggage free time before going home, thank you

We were in room 419 and every morning the cleaning crews made quite a bit of noise getting their equipment out to start their duties

Location was good very clean hotel liked the little extras tissues shower caps . Bed was lovely and comfortable .

In the restaurant still not aware of coeliac disease . Member of staff didn't speak English had to get lady at main reception to help she was lovely called Carolina this booking was made in May not impressed at all they also put sausages and bacon together this is a very serious no no as sausages have wheat .Cross contamination and would make me very ill however all other staff were lovely and helpful

Absolutely everything was superb, but the staff were exceedingly professional and kind. I needed minor medical attention on arriving at the hotel and the Reception staff were so caring and attentive. I was on my own. I was given a Junior Suite for my one night stay with compliments of the hotel. The next morning, the Reception staff, although different to my arrival, enquired of my wellness and were again very attentive. They made sure my taxi arrived on time and checked my departure was in the correct taxi.

All was perfect.

We liked the location of the hotel and the parking underground which was secure. The room was big enough for 3 people, the beds were comfy and the bathroom was well sized. The staff were very friendly at all points of contact and a credit to the hotel. As we had our own car we visit Palacio de la Maddalena which was about 15 minutes away, lovely large park area and historical palace. We also visited Santillana del Marl which was an old style laid out town, church and torture museum which is well worth visiting.

The food menu online did not reflect to the food being served/offered.

My room was very clean and most importantly quiet. It had a nice view of the street out the front. There was plenty of hot water and lovely, big fluffy towels. The location was good. Not far from train and bus station but also close to bars, bakeries and shops. The cafeteria had a nice server, Carmen. The housemaid was pleasant. Staff at reception were helpful Lighting in room was very good. Plenty of space, good wardrobe.

The cafeteria was far too brightly lit so not conducive to a sit down meal so I didn't feel like eating here, it was like a hospital waiting room.. Low, ambient lightening would improve it and do we really need a TV screen when eating/drinking. Mini bar was sparse, no wine...in Spain!?!

The hotel location was quite central. The room was comfortable, though there was no view from the window (other than an air shaft). The bed was very pleasant to sleep in.

A pretty view out of the window. A mini fridge that actually kept things cool would have been nice (I complained that the mini fridge didn’t work, and they did try to fix it, but it never cooled/chilled the products I put in the fridge, such as water, oat milk, fruit, etc).

Location - a short walk from the railway station, the bus station and the ferry port. Near to good tapas bars. Friendly and helpful reception staff. Good sized room. Very good value for money. Clean and well maintained. Breakfast was excellent- a good range of food and everything I wanted.

Nothing really, I suppose a complimentary bottle of water would have been nice but that’s a very minor thing.

Great location. Quick and easy check-in. Room was very clean and a good size. Bathroom facilities were very good. Breakfast had a wide range of choice and was good quality.

They have their own car park but no reservation is possible and it's locked so there's no way of getting in unless you park somewhere else first before check in which makes it all a bit pointless. I parked in a public underground car park down the road