first off I would like to say Thank you to the lady at the front desk.. she went above and beyond for my son and I . Room was clean ,Breakfast was great My son and I felt safe and comfortable

The shower water was not hot enough and the Shower water pressure was low.

Everything

I Did

This was our second time staying at this location, we enjoyed our stay both times. Clean and spacious rooms, great location, stores and restaurants within walking distance, close to highway but out of the way, nice staff especially Mrs Amy, now when I say she runs this place! and she doesn't play about her customers. Just her working there alone makes it a safe place to stay. I hope her boss or the owner knows her worth. The breakfast was good, the typical breakfast, meat, eggs, waffle, packets of oatmeal and grits, fruit good enought o hod you until lunch. worth the stay!!!

Our stay at Comfort Suites was exceptional, thanks to Amy. From the moment we arrived, Amy's friendly greeting set a welcoming tone, and her helpfulness throughout our visit truly made our stay enjoyable. Amy not only had extensive knowledge of the area, guiding us to nearby attractions, but also reminded us about the hotel’s amenities, ensuring we made the most of our time. Her efficiency and willingness to go the extra mile were apparent each time we entered or exited, always meeting us with a smile. Amy genuinely made our experience at Comfort Suites both convenient and memorable.

NA

Free breakfast was great for my four kids and they also loved the indoors pool. I also like the space in the room and privacy given to us. The sofa bed was also a plus to separate the children some. My kids enjoyed having a blowdryer to dry their hair along with the shampoo provided.

The staff should definitely look into supervising the pool better for safety reasons. I seen people letting their kids come to the pool without a guardian. I also seen kids under the age of 4 attempting to dive into the water with parents there. I think having a staff member just for that area to make sure the rules are being followed could save a life. They also were cutting the lights off while we were swimming when we went around 7pm. I ended up leaving until the pool was clear so my four kids could enjoy it without the teenagers who were horseplaying.

After traveling over 14 hours to get to Virginia from Florida we were super tired upon arrival and was ready to check k in and settle down! We were met by Friendly staff and a warm clean Environment and Rooms!! The rooms were very well clean and Beds are so comfy!!! There are tons of food places and a Walmart down Jefferson which was so convenient! The Breakfast bar was a plus and we were met with some of the Most caring staff I have ever experienced at a hotel!!! They over met our expectations! I have a Daughter Named (Patient) Who traveled with me and when asked what was her favorite part about our trip, she said it was the kindness that one of the afternoon front desk workers showed her and that it blessed her so much she was literally in tears talking about it! To that lady........Thank you so much for the love and kindness that you showed my daughter! We are forever grateful and Pray Gods blessings upon you!!!! God used you to show her yhere is purpose in her life and there is people in this world that still shows love and kindness!!! Thank You!

Everything was awesome

We enjoyed our stay and the staff was friendly. The hotel had a clean and safe feel. The coffee was good and the room was quiet. Great location!

The 3rd floor hallway was on the warm side, and there was a strong smell of weed in the hallway. On several occasions, it smelled like skunk. Did not expect that in a smoke-free hotel. The free breakfast had great variety, but even at 8 am, the food was cold, but there is a microwave to warm it. However, the coffee was available 24/7 and was always good, hot and fresh.

Short distance to train station, airport, plenty of restaurants and shopping. Nice wooded areas surround hotel providing a country feel. Rooms well designed and provided with very comfortable bedding.

The breakfast area was too congested with residents getting their food and coffee. A lot of rubbish and litter scattered in the adjacent woodlots.

I only stayed one night despite having advance reservations for 4 nights. I called to cancel the first night on Thursday. Change of plans. The women on the phone was very rude and told me I couldn’t drop the one night. I was coming on Friday instead of Thursday. She told me she couldn’t help me and hung up. Unfortunately I lost my reservation because I was no show. I explained to the manager when I checked in on Friday what happened. He apologized. I had to find another place to stay! I was very upset!!

The room that we were in was a great size with 2 queen size beds and a couch with bed inside. The closet and bathroom great size as well. I appreciated the gym and pool being open for long periods of time 6am-10pm. The lobby had a great selection of snacks for sale for the kids.

The keys kept being deactivated for the simplest things. It being to close to other cards, cell phones, keys etc. We started with 2 keys for the room by the time we checked out I returned 10. I had to keep going to the front desk for new keys.