Absolutely beautiful!

We booked our room 8 months ago in the adult only tower , then didn't have one available when we're checking in.Said there was nothing they could do. We were hosting a 56 guest wedding party. I was mother of the groom. Only after my son got upset because they had also done that to 2 other parties in our group did they "find" a room in the adult tower at 11:00 pm at night

The property had a great location. The spot was beautiful lobby.

Some of the employees were rude. The food was ok. The bed was extremely uncomfortable. We had two working power outlets in our room.

Location- it was incredible! Gorgeous beach. Food options - we stayed 4 nights and loved every meal. Even the buffet was delicious. I eat gluten-free and had zero issues. Staff at every meal asked up front if we had any food allergies. Staff- nothing but positive interactions. Chance to meet other guests from all over the world at an evening event.

Lighting was poor in the bathroom.

Long way to walk to get to restaurants

The food was good

I didn’t like the fact that we were told we have to pay $250.00 a day for a cabana with the mattress. I didn’t like eating in all the restaurants without air conditioning and sweating in my nice clothes. I didn’t like that they don’t have anyplace to hold shows and entertainment. It’s a beautiful property but they need to stress the fact on their website about all these issues especially after paying for an all inclusive week and trying to make us pay $250.00 for a cabana that should be included. We had to go outside the property to a restaurant and spend an additional $300.00 for dinner and a show that the resort couldn’t offer. Very very sad

A gorgeous and very unique hotel with awesome amenities.

The room could be better and upgraded.

Amazing Wait staff and concierge in charge of greeting and suitcases! Greenery, & safety.

Front desk staff was serious, not smiling, not very friendly. We were not allowed to take a room sooner since our flight was a morning flight, AND we had to wait past 4 pm for a room (which was only ‘ready’ because we were upset and told them this was not fair or right). We were allowed to begin consuming, and enjoying the facilities. They kept our suitcases stored away. Same thing happened to our friends who arrived even earlier than we did. This was our first trip to Mexico and we hoped for friendlier people.

everything was amazing super cleaned smelled amazing as well and the food was great !! My Fiancé and I we're super pleased with our stay here it was so so beyond beautiful made us so sad to leave !

i just wish the pool and beach area was open a little later than 7 it was hard to do all our exploring around the city so quick to be able to make it back in time to enjoy the pool.

Loved the facilities and the staff were very attentive.

The food at the pool restaurant could have been a lot better. The bathroom water pressure was too high in the main bathroom and because of that the bathroom kept overflowing.

Could not fault the staff they are super friendly and welcoming and actually made the experience even better than I thought. Food was nice but tried different restaurants and didnt enjoy it in the end stuck to the main restaurant which was good, breakfast I mostly enjoyed lots of variety. Drinks were great for an all inclusive too proper alcohol that wasnt the watered down stuff

Must admit we did compain about the room. The hotel is so lovely as a whole that when we got in our room it was a let down. It comes down to the fact its outdated, its clean to a point but just needs some renovation thanks to Nora for being so patient with us and changing our rooms. Anyway this didnt spoil our experience as everything else was spot on. I will come back again