I am extremely satisfied with my stay at the hotel. Everything from check-in to check-out was well-organized, professional, and of high quality. The service was excellent – the staff were always friendly, attentive, and showed great discipline in their work. I truly felt welcomed and well taken care of throughout my entire stay. The room was clean, comfortable, and nicely furnished with everything I needed. The spa and massage services were a highlight – relaxing and professionally done in a peaceful atmosphere. Breakfast, lunch, and dinner were all of a very high standard, with fresh ingredients and a great selection. The food was delicious and served with a smile. Overall, my stay was a very positive experience. I highly recommend this hotel and look forward to returning.

I loved the place and the staff really I recommend every one to try the good experience and the lovely staff especially Arsema marketing manager 😀.

Nothing really every thing was perfect

Breakfast was great! Stayed in a queen room which was very clean and the bed was really comfy! I used the steam and sauna too which was great after a long day and included in the price! I paid for a massage which was also amazing and well worth it. We were filming in Ethiopia for business and overall everyone had a great stay and it was well worth the price. The staff were really friendly and accommodating. The hotel is close to the airport so was very convenient.

The breakfast was good but there was a cold croissants for breakfast also there was no butter for my toast so I was keep asking staff to get me Some. The location was really bad as I was spending time and money on taxis to get to places.

Not Having air-conditioning at the hotel, better food menu and being on time for airport pickup. When checked into our room at the first night there were lots of insects all over the room and the bathroom was smelly. The Hotel manager was informed of this and he gave us a nicer-room. Also, I didn’t like the fact that there were no milk for tea and coffee in the room. As was keep paid for Milk for my tea and it was not cheap.

The restaurant staff where very nice.

The currency conversion boards were highly inaccurate, and no adjustments were made. Airport pick-up service was substandard. Upon arrival, I had to request that stained bedsheets be replaced, and the room had a mosquito issue. I had to leave the hotel as there was an issue with the wifi.

All the staff was polite. Especially the operations manager Ms. Tsega went out of her way to help me. She was especially very kind and hospitable. The location is nice and the building and rooms are new and clean.

I think the hotel will do much better if they can hire more experienced and better English speaking staff.

Staff needs hospitality training. This hotel is poorly managed.

The location and some of the staff.

The place is really old and needs refurbishing, the rooms need proper cleaning before guests arrival! The hotel bus driver charged us around 1800 Ethiopian birr just to take us around 5 KM to a new place, where we were told that its a free shuttle service, and was not happy with the 1800 we gave him!!