The location is about a 15-minute walk from Al-haram, which is quite convenient. However, it's important to note that the walk includes a steep incline, which might be challenging for older guests or those dealing with severe sciatica pain. On the positive side, the area around the hotel is lively and offers plenty of options. There are several local eats, offering delicious food, refreshing fresh fruit juices, and a money exchange. Additionally, there are shops, a barber, and even a supermarket down the street, making it easy to grab essentials or enjoy a leisurely stroll. The staff at the hotel were incredibly kind and respectful, always ready to assist with a smile, which made the stay even more enjoyable. However, we did experience a bit of dissatisfaction when we first arrived in our room. The shower had a defect, and water was leaking outside the shower area. We had to call reception several times before they finally changed our room. Since we were tired and needed to go perform Umrah, this issue was a bit frustrating, but once resolved, we were able to enjoy our stays. I would also add that cleanliness could be a little more emphasise. The bed sheets and towels are very clean and can be changed whenever required which was great but the toilet, sink and shower area could use a bit more detergent and care. Overall, despite this small hiccup, the hotel provided a great experience with its location, friendly staff, and nearby amenities. Just be mindful of the uphill walk if you have mobility concerns.

Dear Ghouson, I just left Al Kiswah Towers, and I wanted to take a moment to sincerely thank you for your kindness and professionalism during my stay. Your excellent command of English made communication so easy and comfortable, and your helpful attitude truly made a difference. Your warm and welcoming approach, along with your willingness to assist, made my experience even more pleasant. I truly appreciate your effort and dedication — it did not go unnoticed. Thank you once again for your outstanding service. I wish you all the best, and I hope to visit again soon! Warm regards,

I had a wonderful stay at Al Kiswah Hotel in Mecca. From the moment I arrived, I was warmly welcomed by Miss Lama and her colleague (unfortunately, I forgot her name). They both displayed exceptional professionalism and kindness throughout my stay, making check-in a smooth and pleasant experience. Their politeness and attention to detail truly stood out, and it made me feel comfortable and well taken care of. It's rare to encounter such friendly and efficient service, and I truly appreciate their efforts in making my stay unforgettable. Thank you for such a wonderful experience!

I had a pleasant stay at Al Kiswah Hotel, but there is one suggestion I’d like to share. During our time at the hotel, my family and I noticed that the ladies at the reception were standing for long periods throughout the day while assisting guests. While they were always polite and professional, we felt it would be more comfortable for them if the hotel could provide chairs at their workstations. This simple change would support their well-being and make their job a bit easier. I hope the hotel administration can consider this suggestion for the benefit of the staff.

> We recently stayed at Al Kiswah Towers Hotel with four booked rooms, and overall, our experience was mostly positive, with some key areas for improvement. ✅ What we appreciated: Room size is excellent — spacious and comfortable for groups and families. Staff were polite and helpful, and we especially appreciate that when one of our rooms had a strong cigarette smell, the issue was resolved promptly with a room replacement. Early check-in and late checkout were generously provided, which helped us a lot. Good facilities, clean rooms, and shops/restaurants available inside and nearby. The free laundry service is a great addition — very useful and appreciated. Walking distance to the Haram is manageable for most adults. Breakfast was very good for the price (SAR 40 per adult) — fresh and varied. . Overall, this hotel has a lot of strong qualities and offers great value, but there are a few service and operational issues that, if addressed, would significantly improve the guest experience.

Where improvement is needed: Despite our advance request (two months prior) for all four rooms to be on the same floor, this was not honored, which caused inconvenience for our group. The reception area is often overcrowded, with long queues and slow service — clearly understaffed for the number of guests. The hotel should consider hiring more front desk staff, especially during check-in/out times. The children’s playground was closed, despite still being advertised — this was disappointing for families. The shuttle service becomes chaotic before prayers — especially Maghrib, Isha, and Fajr. There needs to be better queue management and more buses scheduled during peak times

Distance was okay. Alhamdulilla it was good ..But bus we had to wait for long time and parks at a long distance , from there to access mathaf iis a big task .. it reaches to a separate n far wings of masjid .. better dont prefer the bus service

Long time waiting for Bus service makes it crowded and rush . The phone customer service are not working as well .. they are just for name sake . Each time we have to go fown snd inform in the reception for room service . They never pick up the phone .

It is roughly 5 minutes by free shuttle bus to the haram - the bus stops next to the new extension of the haram which has plenty of space. The shuttle buses come every 3 minutes, and there are more than 5 of them. The breakfast buffet from 6am to 11am has a good selection of food and drinks to choose from, with helpful staff and good places to sit, at a cheap price of 40 riyal per person per day (you pay at the restaurant itself). The beds were comfortable and big in size, and clean. They give free water and the fridge was very good too. The ladies at reception were very well mannered and well trained. The laundry service was very fast. Plenty of gift shops and mini markets on Ground floor. There is a prayer room, wudhu area, small gym room, and even a kids area too, all within tower 1 - there are 5 towers. There are plenty of cabs outside of tower 1 to get anywhere e.g. ziyarat or station. The hotel is very big and very well priced, without being too far from the haram.

The young man at reception needs to learn some manners and learn how to speak to people. The free wifi is practically useless. The shower was a little weak and there could be bigger or better shower head.

A quality hotel, very well maintained, clean & tidy rooms, complimentary bowl of fruit & bottles of water, large working reception area, shops/food places all around hotel. Really good value for money. Wonderful soft towels, really comfortable bed. Just a really good quality hotel. I definitely recommend it, and I would definitely stay there again.

Families with younger children might - probably definitely will - struggle due to distance. Walking is at least 15-mins minimum. There is a free shuttle, but that drops you off with a 7-8 mins walk still required to enter Masjid al Haram. Single people, couples, families with older children will have no issues, well worth it for a fraction of what you will pay in hotels immediate surrounding the haram.

Fairly decent hotel with all amenities. Staff is helpful.

Don't understand the purpose of free shuttle; it is much quicker to walk to haram all the way from the hotel. May be it is just a service for attracting customers. It gets quite rushy on the bus and also it drops at jarwal station and from there on, people have to walk (80% distance) to the haram. I only took the bus once and realized that it doesn't make sense or add any value. Walk from hotel to haram roughly takes 15-20 mins; depends how fast you walk. There is a bit of elevation on the way. Not very convenient walk for elderly people. Didn't like the fragrance in the lobby. They should try some different fragrance.

1. Good value. 2. On the way from and back to the hotel, there are little traditional bazar which sells gift things. 3. Travel from the airport to the hotel is sooo easy because Jarwal bus station is 5 minutes walk near to the hotel.. 5 star bus will take you from airport to the hotel and vise versa on SR 25 only each.. You can book bus tickets online from "nwbus.sa".. or once you land your flight in jeddah airport, you can book tickets from the ground floor, you will find a little plastic kiosk for northwest.. other buses are there but I liked the bus quality for them.. wide chairs , usb charge, new buses, ac, usually not crowded.

Location: 10 to 20 minutes of walking on a flat surface to the nearest Haram(Holy Mosque) door.. based on how fast you walk and crowdness.. However, if you are for umrah( I mean wearing an umrah suit), consider 30 to 40 minutes walk because the door dedicated for umrah by authorities is far. Same of the above applies for the return trip back to the hotel.. Maybe this period of time of walking is good for you vs money but for me it was difficult to manage time for every pray half an hour before Azan just to catch pray in the Haram.

The hotel was pleasant with many shops and amenities on each other tower's ground floors. I particularly liked the café on the ground floor of tower one. The reception staff were excellent. They were smiley and friendly and spoke English very well. They were very helpful in both the check-in and check-out processes. The room was spacious and clean. The bed was comfortable, and the bathroom was a nice size. The water pressure on the toilet bidet was very strong and not adjustable. Also, the noise from the main street can be loud even on the fourteenth floor, but I managed to sleep through it fine. The hotel has a very nice prayer room for both men and women, both a nice wudhu space. The hotel has a laundrette shop, which is open 24 hours on the ground floor of one of the towers as well as a barbershop where pilgrims can cut their hair. There is also a self washing laundry machine in the wudhu area (there was one in the men's one, I don't know about the ladies' wudhu area) of the hotel prayer room. The hotel restaurant had a buffet breakfast, which cost me SAR40, which I enjoyed on one of my morning stays. There was a good mix of hot and cold food, although there good have been a bit more of a selection. The hotel also provides a shuttle service to and from the Haram, which I believe runs around the clock. You will not need to wait for more than 5 minutes at the stop for the next shuttle bus to arrive. Bear in mind that the bus can get crowded, especially at prayer times, and may not be suitable for disabled guests.

There was not much that I did not like. I enjoyed my stay at this hotel.