This is the place to stay in Rio. The location is absolutely perfect, on the edge of Copacabana beach and 5 minutes from Ipanema. We upgraded to receive a balcony facing Copacabana which we highly recommend, it was magical seeing Copacabana and sugar loaf mountain from our balcony. Service is really excellent. Big shout out to a number of concierge specialists including Lionel and the fantastic Maurice. Live music in the evening was also fantastic.

I don’t think that the photos are accurate. The pool is small, but space in Copacabana is at an absolute premium. We would far rather stay in this location with a smaller pool, than 20 mins away with a bigger pool.

Second time here, and once again great hotel. The facilities are top, the room great, and overall a great experience. The Gold Lounge staff keeps being the reference in this hotel for customer service - everyone there is top notch

Staff keeps being a hit and miss at times. The pool bar staff were completly lost over lunch time (lack of a manager). Concierge staff is as unhelpful as they were last year.

Excellent location. Very nice facility. Beautiful view. Breakfast was nice. They’re happy hour offerings were also very good.

Despite paying the highest amount and the bestsuite, initially, we were given a room with a view of other people‘s balcony and a small edge, looking out onto the water when it was supposed to be an ocean view room. After complaining, we were given a lower floor, but with a better view.The staff did try to accommodate us, but appeared a bit unhelpful. Also, despite the grandiosity as publicized on the website, the lobby is quite underwhelming and somewhat bizarrely put on the fourth floor. We have taken the junior suite which is a one bedroom place and still their “rules “allowed for only two people. So we had to take another room for our kids. Again these rules appear to be silly and may not be a Hotel rule, but it is frustrating to see.

Perfectly situated on the edge of Copacabana and Ipanema, the views are absolutely stunning. We had a King Ocean View room and woke up to views of Sugarloaf. The rooms are very spacious and the bed incredibly comfortable, all kept very clean and tidy by housekeeping (thanks Maria and team). Indeed what really makes the place is the staff; exceptionally friendly and helpful with a special mention to Luceanne, a concierge who arranged trips, helped us plan our days and was just a general all round star. Just excellent as was Alfredo and the team on the door and the rest of the staff, just too many to mention individually! General facilities were excellent.

Perhaps a little more generosity regarding the mini bar; only water and coffee free of charge

the location, pool area and amenities

damp room, theft from hotel cleaning staff.

Beautiful views of Rio but the hotel was super busy and the service was slow. Restaurant food quality has decreased vs few years ago. I also felt the rooms were « older ». Air con not working for 2 days, no hot water for a day. We had a beautiful room on the 9th floor but the noise from the street was terrible and this needs to be fixed.

Very slow checkin at reception Noisy sea view rooms Air con old and not working well Slow restaurant and lower quality Cleaning done mid afternoon every day

We had, again, a wonderful stay at Fairmont Rio. Breakfast is excellent, as well as dinner at Marine Resto and the gelatos of Coa & Co. The chance of having live music by the pool allied to the excellent quality of food and beverages provided great moments at the hotel. Room is cozy and comfortable. The staff is attentive and kind, all of them, but Dhom made the difference with his service at the Spirit by the poll. We also recommend the yoga classes and stand up paddle at the beach.

The staff is excellent. The best I’ve seen outside the USA. The view of sugar loaf from the infinity pool is amazing. Happy hour is great with live music every night. If you stay in the Gold Status rooms you can take advantage of a free happy hour with excellent food included. The Brazilian champagne is excellent

The beach is at the end of Copacabana which is not the best but you are only minutes walk to Ipanema where the hotel has cabanas and a very nice beachside cafe with day beds and beach lounges.

Very nice location with beautiful view sitting outside. Very good buffet The lady running the breakfast receiving us and showing us to the table was very accomodating, helpful and service orientated. Very good at remembering our names. Gave a great impression. Also Silvio Alfreda at the pool side bar was very helpful and accomodating.

The staff were above and beyond expectations. Especially for breakfast. The food was also Michellin star quality.

The response was curt when requested an early check in by 1hour... arrived at 14.45.. check in time 15.00.. room not ready until 15.45.. Late check requested at 13.00 hours.. normal check out 12.00 hours.. not available because the hotel was apparently . FULL..yet it was plainly evident at less than 40 percent occupancy.. the system undermines the quality of the staff.. very sad for such an expensive hotel.