- location is great (close to where the lale beach and park are, lots of restaurant options close by) - room was cozy and air conditioning was great - bathroom was clean and linen and towels a good quantity - the front desk female employee was helpful, so was the manager

- we were placed in a connecting room (albeit closed off the noise from the room beside us was very loud) - the front desk male employee came off as unhelpful and aloof - the parking was a bit of a challenge with the patios off Bernard St (although the staff was helpful, the arrangement around the parking was a bit nebulous as we found out there is actually underground parking on site only after we arrived (we had been told we’d only be able to use the small parking off the back of the hotel prior to arrival on a first come - first serve basis which stressed us a bit, with no mention of other options)

The hotel is very clean, and the staff is polite, especially James. He was very patient in sharing recommendations for nearby attractions and restaurants. This trip was to celebrate a birthday, and they accommodated our request to have our rooms next to each other. At one point, there was a sudden power outage in our room, but the staff responded quickly to assess the situation and restore the electricity. The only downside was that the soundproofing in the room wasn’t great, making it easy to hear children crying. However, I still highly recommend this hotel!

The hotel is very clean, and the staff is polite, especially James. He was very patient in sharing recommendations for nearby attractions and restaurants. This trip was to celebrate a birthday, and they accommodated our request to have our rooms next to each other. At one point, there was a sudden power outage in our room, but the staff responded quickly to assess the situation and restore the electricity. The only downside was that the soundproofing in the room wasn’t great, making it easy to hear children crying. However, I still highly recommend this hotel!

The hotel is very clean, and the staff is polite, especially James. He was very patient in sharing recommendations for nearby attractions and restaurants. This trip was to celebrate a birthday, and they accommodated our request to have our rooms next to each other. At one point, there was a sudden power outage in our room, but the staff responded quickly to assess the situation and restore the electricity. The only downside was that the soundproofing in the room wasn’t great, making it easy to hear children crying. However, I still highly recommend this hotel!

The hotel is very clean, and the staff is polite, especially James. He was very patient in sharing recommendations for nearby attractions and restaurants. This trip was to celebrate a birthday, and they accommodated our request to have our rooms next to each other. At one point, there was a sudden power outage in our room, but the staff responded quickly to assess the situation and restore the electricity. The only downside was that the soundproofing in the room wasn’t great, making it easy to hear children crying. However, I still highly recommend this hotel!

I enjoyed the location as it is in the heart of downtown Kelowna. The continental breakfast was good with a wide variety of options. The dining area was very comefortable and homey unlike the common cafeteria style dining areas of other hotels.

Even though the location is ideal for walkability it was very loud outside. We could hear bass from music until 2am. Parking is sparse and we didnt fit in the nearby parkung garage because of the thule box but the front desk staff was kind enough to tell us when he knew a spot would open up and sure enough we got a spot.

The breakfast room does a good job in the morning. The food was good and fresh.. The location is very handy for restaurants and bars plus quick little spots for lunch etc. Also loved it was very close to the beach/park/lake.

For me personally the mattress was too soft. Found my back aching somewhat in the morning. I wasn't informed that dogs are allowed on the 3rd floor where my room was and wasn't impressed with a dog barking in the hall while I was taking a nap....

Really great location! It was very easy to walk to different restaurants in the downtown core, go to Kelowna Community Theatre, etc. I thought that the value for money was very good considering the location and the amenities. The room was quite spacious. We also had a nice view onto the street below which was very pretty with the string lights in all of the trees for the holidays.

Overall the room seemed quite clean but there were a few spots that could've used a more in-depth clean, like vacuuming the gap between the mattress and the wooden bed platform. I noticed that there were some visible crumbs and dust bunnies there.

Excellent location, nice size, clean. Nice to have the included breakfast. The access to the 2nd floor terrace was great! Would have been amazing if it wasn't raining.

The walls are very thin. Sounds transmits everywhere, particularly with the adjoining room (the door between us might as well have not been there. A party in the room below us (we were on the 2nd floor) was amazingly clear in our room. But it also ended at 11pm. So it wasn't a huge deal. But overall the hotel was very quiet at night, so it wasn't a big problem. Furniture is a little older and rundown, but still okay.

The location was excellent and there was good underground parking. The room was clean and comfortable.

We stayed at the Royal the first and last night of a long weekend. The first time we stayed the reception desk would not take payment with my debit card, we couldn't get my credit card to work by password or tap on the antiquated equipment and they wouldn't take cash. Fortunately my daughter had a card that worked. On the return stay we had the same problem only the Manager just happened in at 6 a.m. when we were leaving and he allowed me to use my debit card which worked perfectly well.

The position of the Hotel was great and very close to the waterfront and restaurants. Having a bus station close by was also helpful. The room sizes were good and breakfast was very adequate. The staff were friendly and helpful and the hotel was kept clean. We would certainly consider staying here again.

It would have been nice for the hotel to have had a lounge area to sit in. The deposit system is very frustrating as it is taking too long to get the money back. By the time we get it, we will have left Canada. Don't know why it just can't be paid back on to the card when you check out. (This is not just specific to The Royal Anne)

There was truly many things to like about this hotel and we had a very comfortable 2 nights stay. We got the executive room on the 5th floor and this was large! It came with a sitting area, a fridge with a small freezer and a microwave. It also came with a nice view. Location was one of the main reasons why I chose this hotel in the first place. The location was very convenient and was walking distance to all the restaurants and shopping we wanted to do. The street was closed to cars and we got to enjoy the ambience of the whole place. We were lucky that the night market was just a stone throw away. Parking was what I was most worried about. There are very limited parking spots and we can understand why. We came early around check in time and manage to get a spot in the basement parking. On the second day we also came back early before check in time in order to secure us a spot. It may be a hassle if we could not have gotten a parking spot. There were very useful facilities in this place. They had a washer and dryer for us to use free of charge. There is also a sauna and fitness room. And an ice machine. Continental breakfast is included and we enjoyed that. I know there are some people that commented that breakfast was lacking but we did enjoy the pastries and egg frittata. There is also toast and cereals. I guess if the place would like to elevate the breakfast experience, it would be to just add scramble eggs and sausages and I doubt people will complain after that. We had a good stay at this hotel. We recommend this place!