If you want to relax it’s good to stay this hotel there’s seafood restaurant the view is so nice stuff is friendly and food is delicious

House keeping didn’t change towel even we told them so every night we have to call them to get new one

The hotel was clean with very good facilities and food variety most of the staff was friendly

The check in was bad the person who did the check in for me (Seifin ) wasn’t honest and he tried to give me a room not matching with my booking and he said that the only available but when I insist to get king size bead as my booking I got it so it’s available !!! Also he wasn’t friendly at all

Location.. grounds .. rooms .. beds .. cleanliness .. safety .. staff get out of their way to make stay comfortable and pleasant.. nice beach and lagoon .. short distance from airport and from varied local restaurants of very high quality

never used the pools as always very busy with children .. and difficult to find quiet corner to sunbath .breakfast not top quality and never changing , except forever changing places of different plates in open buffet just to confuse

Our ground floor room overlooked a lagoon giving us a wonderful view. The gardens at the hotel are beautiful and very well cared for. The staff were friendly and helpful and usually carried a smile. Breakfast was fantastic with a very wide choice of food. There were a number of different style restaurants if you choose to eat at the hotel in the evening. 'Downtown' El Gouna is just a 10-minute walk, while the Marina area is about a 45-minute walk. However, it's easy to catch a Tuk-Tuk which charge just 50EGP wherever you wish to go within the town.

The wifi was very poor (so if you need the internet, it's best to buy an Etisalat SIM card at the airport. Etisalat was better than Vodafone - I had both companies' cards). The smelly drains in the room were one of the very few downsides to the hotel.

We recently had a wonderful stay at this hotel, and I can’t praise the staff enough for their exceptional service. From the moment we arrived, Mahmoud Abd El Rahim at the reception made us feel right at home. He was not only friendly but went above and beyond to accommodate our needs, always checking in on us and ensuring that we had everything we needed, especially for my daughter. The dining experience was equally fantastic. The restaurant staff, particularly Mohamed Ahmad, was incredibly welcoming. He consistently went out of his way to assist us, making meal times enjoyable and stress-free. His attention to detail and genuine care truly made a difference during our stay. Overall, I highly recommend this hotel. The hospitality from Mahmoud Abd El Rahim, Mohamed Ahmad, and the rest of the team made our trip memorable. We look forward to returning!

Very friendly staff, and facilities were great.

Ripped off first night in the hotel shop. We were on a bed and breakfast rate and asked for the breakfast to be delivered to our room at what we knew was an extra cost. However at the end of our stay we found ourselves paying for breakfast for a second time as well as delivery. We were given a very minimal discount and a very unfriendly interaction with the Manager.

Thank you, the staff and the team were amazing with a smooth check-in and out. I also like the organic products everywhere. The team is always supportive even if the resort is fully booked. Family and kids were happy with the night shows and kids' area, and Gem was also perfect. The sea view is amazing, with great night vibes we had. I believe I'll be there again 🙏

Nothing at all, thanks to all the staff.

Traveled with family and a group of friends. Had a very nice experience at the hotel. The rooms were very big with large balconies facing lagoons and Red Sea. Amazing! The open buffet was exceptional! The variety of cuisines and dessert was impressive. It’s not like any all inclusive or half board you’ve ever seen. The F&B manager was there every breakfast and dinner. Compliments !

The hotel is very nice and the rooms are top-notch. The staff is very friendly (except one guy at the reception). There is some nice terrain around the hotel and the beaches are lovely. The hotel is close enough to downtown Gouna that you can walk there.

The breakfast was bad and the place is big with the sections having the same design, so it's easy to get lost if your room is far from the reception. The hotel is quiet during the off season.

Staff at the property made our stay beautiful! Everything was fantastic and clean. Service was exceptional. Food at the buffet was super tasty with tons of variety! Hisham at the reception was super friendly and made everything easy for us! He helped us find everything we need and helped us have an amazing stay. He really went above and beyond to make sure everything was exceptional. 100% would recommend for families, couples or even just group of friends. What a beautiful property and you are lucky to have this staff making the guest feeling welcomed every second of the stay.

There’s nothing i didnt like. Our stay was perfect.