The service was exceptional! From the moment we arrived, we were warmly greeted by Dan whom helped with our luggage and get us settled in our room. Also Addie, front desk representative was very pleasant and extremely helpful getting us checked in. Throughout our entire stay, we experienced amazing hospitality and impeccable service from everyone, extending from front lobby to pool attendants, baristas and restaurant servers. Housekeeping kept our room immaculate and comfortable! We also liked the location, everything was within walking distance.

I can’t think of anything negative about this hotel. It exceeded our expectations!

Loved the location (close to downtown, but quiet), river view, pool, cleanliness, shower, comfort of the bedding, restaurant guide, and turn-down service. The cleaning staff even texted me one day asking if we wanted our room cleaned despite the ‘Do Not Disturb’ light being activated.

I was surprised by the lackluster greeting upon check-in. This was my first Four Seasons experience and I always pictured a complimentary champagne flute being handed to me when I walked-in and a bell-hop taking my bags to the room.

The location was excellent. Staff was amazing and very professional, Jim was exceptionally helpful. The room was super clean and very nice, we loved the huge tub! Housekeeping did an excellent job servicing our room each day.

The prices and fees for everything were a little over the top, but I guess that’s to be expected at a Four Seasons? Room service food was great, but very pricey for such small portions. They add a delivery fee, plus 24% service charge, so I was surprised when the girl handed me a slip to sign with a gratuity line when she delivered my food. I thought that’s what the built in 24% was for. I am not cheap and tip very well as I am a bartender, but it made me wonder what/who that 24% goes to?

The location was perfect for the July 4th fireworks. The staff were very friendly and professional. The food was delicious.

When I booked the hotel at the beginning of the year, I specifically called and discussed being on the rooftop bar to watch the fireworks. The man I spoke to never mentioned that I would also have to reserve seats at the rooftop restaurant to ensure I had a seat for the fireworks. This miscommunication completely ruined the whole reason we booked this specific hotel for July 4th. We ended up having to sit on the first floor patio with trees blocking our view of the fireworks.

Nice spa/gym, standard FS lux rooms, very clean, nice design. Quick press service. Very kind, helpful and pleasant staff (valet, front desk, restaurant/bar staff). Staff the best thing about the hotel in our experience. Were able to accommodate 1-2 hours earlier check-in. Great location. The negatives section might look longer but need to say the positives outweigh the negatives

Pool area not up to par with other FS hotels, not as nice as rest of the hotel. Not sure what it was that made it look cheap, I am not a designer. Possibly the sunbeds or deck area? Breakfast 1 hour wait for 2 people. The wait ended up being 20 min with what seemed to be a half full restaurant. Either way, if that is common, should be disclosed to guests at check-in. I have never been told to wait 1 hour for breakfast at the hotel I am a guest at. Four Seasons or other.. Some minor miscommunications with front desk and housekeeping Value for money not up there yet (stayed at River View King). It is a brand new FS, everyone is still learning, so I bumped the overall grade up a bit. Giving a thorough review since there isn't one yet.

The rooms were nicely laid out and impeccably cleaned. The staff were very courteous and professional. The location was very good, and the food and the restaurant was exceptional... Something that you usually cannot say regarding a restaurant in a hotel. Finally, the bed was exceptionally comfortable... Now my wife wants us to buy a new mattress!!

At times, I felt I was being nickeled and dimed. For example, they charged $6 for a small cup of coffee.

We arrived and were greeted very well. The staff was busy but still took the time to greet us and help anyway they could

Not many things to list that we didn't like. The Four Seasons rarely disappoints with any of our stays

The location, the staff and the beds

Some of the products and services were maybe not up to the standards of the Four Seasons, in my opinion. Things like the shower, consistency of housekeeping services

Absolutely first class accommodations. Exceptionally clean. Excellent location.

Most expensive accommodations available. Parking fees outrageous.

Prefect location. Great staff. Comfortable bed.

Shower arm needs some fixing. Rest was perfect.