I liked everything about the property. I really liked the two ladies that served as concierges and the service and staff were incredible. I loved the lobby decor, bar, speakeasy, pool top roof and restaurant.! And the car valets were amazing!

Well, I accidentally left a pair of shoes in my room and they were tucked under the safe in the closet. You couldn’t really see where they were (due to space they were on the floor of the closet in the middle column underneath the safe area - against the back wall… and they were dark brown so, very easy to miss) but housekeeping and security were not very helpful in retrieving them. Either a maid stole them or the next room occupants stole them or - they’re still there. The security manager wasn’t great and did not follow up with me. The shoes cost $100 and I had never even worn them 😔😔

This is an oasis in the midst of the hustle and bustle of a growing, authentic Southern kingdom. From the kind and beautiful staff, excellent culinary options, the Rose Spa, and the extra magic added for a birthday celebration, I am speechless. Almost. ;)

This question makes me laugh. I have no ability to find anything to complain about. A robe and slippers on hand for the room on check in would be a lovely touch. Little razzle dazzle. A little bit of puttin' on the Ritz.

Wonderful coffeemaker in room. Excellent exercise room - was clean, had an attendant, great views, cold water, fruit, and peloton bikes. Pool was clean and well attended, and not too crowded.

Cocktails in lounges were not that good. Difficult to know what items/amenities were complimentary and what cost money. General feeling of being regulated in bars, ie tables being marked reserved when they were not.

First, the entry, and lobby are well decorated and inviting. The room and corridors are clean with lots of lighting. The level of "smart" features is superb! Example, you walk in the room and the lower lights come on, you walk into bathroom and the same happens. Tablet in the room for requesting items was super. The room had everything we needed and more.

The only negative was the rooftop pool area cabanas having a $250 minimum on a day where we are the only guests during a cold day. Consider making it a seasonal rate, low season could be free or less expensive?

The bedroom was large and exceedingly comfortable. I here were plenty of electric sockets and charging points for all the IT stuff . The bathroom too was large and plenty of large and small towels were provided . The hotel oozes style and class and it was a hotel that worked really wrlk

The only thing we didn’t like was the high charge for garaging the car at $60 a day but knew about that in advance

Clarisa (at the front desk) was wonderful! We arrived very late due to our flight schedule, though received a warm & friendly welcome! After inquiring about food options, Clarisa offered to pick up some food for us. She then delivered our order directly to our room. We appreciated her kindness so much, and this was above & beyond our expectations. The breakfast was very good, though the hostess seemed disorganized.. Our server was great … attentive and friendly.

We loved the pool area, though it’s always frustrating that seating gets saved with towels for too long without use. Not sure how to resolve that.

The staff were wonderful. Polite, friendly and helpful. Nothing was too much trouble. The room was spacious and luxurious. The beds were out of this world comfortable. The rooftop bar was wonderful Perfect location to access all of the tourist sites, the Nissan stadium and the Ryman theatre, which we visited to see Ed Sheeran. We walked there! Free bottles of water whenever we asked.

No room service post about 10pm! WiFI did not connect automatically and you had to connect each day (but thankfully no charge as a guest. Cafe always seemed to be closed in the day! Shower had only lukewarm water but the staff fixed it quickly.

The rooms are amazing. I love the shower, comfy bed and ipad etc. I like the coffee bar downstairs. The one in our room didn't work. The location is fabulous. Staff, except at the pool, were all amazing. They allowed a late checkout for my birthday ❤️

Everything about the rooftop experience was bad. The pool is small and in need of repair. There is not enough seating, and the wait staff is slow. Then, the food was horribly overcooked and barely edible. The Holiday Inn pool looked better, and I was paying a 5-star price. Breakfast was clearly an afterthought. There weren't that many people working so there was a long wait for bland food..

Great location. Beautiful rooms and luxurious bathroom. Breakfast pricey but good pastries, brunch risotto was way too salty but other meals were very good and lovely service. Our suite was not quite ready (still being cleaned) at 4.30pm, but we appreciated being given a late check-out.

Valet parking expensive. They were very busy so took a while to fetch the car - just make sure you request well in advance.

We loved our brief one night stay at The Joseph. We got into town really late that night but we're greeted and helped quickly. The staff was very professional and attentive. We used valet to park the car, the car staff was experienced with attention to detail as well. I am planning a special trip back just to experience all the hotel has to offer the next go around. Thank you for a wonderful, memorable experience.

The only thing we didn't like was that our stay wasn't longer than it was. We really enjoyed everything we were able to experience while there.