Olympic size swimming pool for lane swimming exercise. House keeping called up to ask if house keeping service was required in the afternoon if I slept in and missed the house keeping service time in the morning. When requested for tissue or towel, they were delivered within 15 minutes, or would tell me when the required items would be delivered. Good communication!

10.30 am. breakfast time end but some food tray was empty without refill at the buffet food station. Guests should be notified that breakfast buffet food station would not be refilled after what time and restaurant light would be off by 10.30 am and that staffs would start tidy up the restaurant at 10.15 a.m. so that guests can make an informed decision not to go to the restaurant for breakfast. Any changes in breakfast serving time routine should let guest know when entering the restaurant before breakfast or when check in, especially when food station would have no refill.

Great location with beautiful view of the sea. Comfortable room with sufficient amenities. Breakfast was good.

The receptionist that checked us in gave us a Deluxe King room and a D Twin room instead of our requested 2x D Twin rooms, and we only realized when we reached the room. The exchange for a Twin took a while as he didn’t seem to know how to solve the issue, until another staff took over. By the time we got to our Twin room we were exhausted as we had been driving for 6 hours to get to the hotel. I think the front desk staff needs to be trained better in handling check-ins. Also, there had been an incident whereby we got a call way past midnight which jolted us from our slumber, to ask if we would like to order anything, which was very strange to say the least!

Fantastic location . This is 10th stay . Staff is very friendly and helpful , also at the clubhouse and Pacific .

Pity they are building those huge apartment blocks right next to the property . Hotel needs to be seriously upgraded . Regularly thing don’t work or leak . Carpets are filthy , hadn’t even been vacuum cleaned when we moved in.

Congrats and thanks to the staff for always providing such warm greetings - particularly, but not only, in the mornings - and for their generally friendly and helpful attitude. I very much liked the hotel design, location and views. The facilities and services were generally good quality and mostly worked smoothly and effectively.

To quibble. .... there were a few "hiccups", over a 6 night stay, but nothing which couldn't be easily resolved one way or another. For a claimed 5* hotel, I thought some of the facilities show signs of wear and/or show their age. However, maybe a slight element of "faded glory" adds character?!

This resort was wonderful. I was a bit skeptical before because I thought that it wouldn’t be authentic or too removed from the spirit of KK. But I’m pleased to say that it was fantastic! The pool, gym, beach area and spa were well maintained and very inviting. The breakfast was delicious and had a variety of flavours- especially typical Malaysian dishes. Every staff member was friendly and ready to give advice or answer questions. I didn’t get all the names but I remember that Eldrey was especially polite. All staff were attentive and I’m grateful to have met them while staying here.

This is not an issue, just be aware that you’re not in the town centre staying here. But a complimentary shuttle service into town was provided and this made things so convenient.

The Magellan Sutera Resort is large property popular with families, groups, and couples. Staff were professional and very helpful. The rooms (ours was sea view, king) are spacious, well-appointed, and very comfortable. The pool area is beautiful and very popular with children, and there is a small beach to access the sea. There are several restaurants to choose from with very good food options. The breakfast buffet (included) was tasty, varied and plentiful. The view from the open-air breakfast area was truly tropical.

An airport shuttle would have been appreciated. I was not prepared for how large the property is and how far one needs to walk to get from one's room to the restaurants or even the front desk. Due to a recent injury, walking those distances was difficult for me. (Not the Resort's fault, of course, but if you have mobility issues, be aware!)

Right beside the water with the perfect view as we were given a suite on the corner . Restaurant , coffee bar /lounge, concierges , , house keeping staff all extremely helpful and friendly . Breakfast enormous choice but waiting for an omelette can be long if not all stations are opened .

Plastic in the water , rocks and beach . This needs to be attended to every morning !

Everything was clean. No cockroaches. Nice swimming pool. Every staff was so nice. Reasonable price. I would definitely visit again if I come to Kota Kinabalu again next time.

I don't know if it was because the staff was too busy, or if there was a lack of communication between them, but every time I called room service, it took forever for them to show up. It took three calls and an hour of waiting to get an extra bed, and again, three calls and a whole afternoon to get towels to be changed. Other than that, everything was fine. Though they were slow, they were nice and kind.

Clean and big room, very comfortable big bed, wonderful views of pool and sea. Kind staff. We enjoyed the food at Al Frescos and especially at Ferdinand’s! Also the horizon Skybar of the pacific Sutera hotel was awesome - drinks, music, food, service and views were spectacular! Highly recommend going there.

Staff was sometimes quite slow and confused, we waited very long for food at Al Frescos, then we learned it seemed to have been forgotten, then we were told the kitchen had finished our dishes so we had to order new dishes. The Breakfast has a wide variety of choices, however I would prefer less choices and higher quality. Room Service took more than 20-30min to call me back, by then I did not need the order anymore. We enjoyed our stay a lot, however I would recommend that the staff tell the guests more about all the different facilities of the resort and the neighboring pacific hotel, as we only learned about a lot of the options late in our stay.

The breakfast was really great. The bed was comfortable. The service from the staff at the restaurants and at breakfast was excellent. There was plenty of space in our room.

We booked a sea view room, but our room was pretty much a pool view room. Our view of the sea was mostly blocked by palm trees and our windows were facing in the wrong direction to view the sea fully. The staff at the front desk were surprisingly unknowledgeable about the housekeeping of the internal operations of the hotel (were not familiar with the laundry process and how to charge this).