Staff, Location, Cleanliness, Comfort - Excellent. The staff were accommodating and responded very fast. The place was in the same building as Imago, however, you use a different lift to enter. Not a big deal because it is very near and convinient. Cleanliness of the space was very good. Everything is new and clean. Comfort - Bed was squeeky but comfortable. Food - Lots of restaurants within Imago, but the building next door also offer budget local food.

During the day, it can get a bit noisey with the aeroplace and traffic. The walls are thin, and you can hear the people next door, especially if they are with roudy kids that sleep late into the night. There are many steps into the room - perhaps not best for people with wheelchair / with elderly requiring stepping in and out of room / toilet.

Lots of little touches that made this room really lovely to stay in. The bed is so comfortable and luxury feel bedding. Checking out early for a flight was really simple.

Quite far to walk to jetty area

Very professional and attentive services even before check-in. Instructions were clear and personalised service when we were unable to locate the lift lobby. Annabale came down to pick us personally. Staff constantly in touch to ensure our comfort through the stay. I applaud the exceptional services and location was great! Room and bathroom were well lit and very clean. Bed was very comfortable. Hotel was very generous with mineral water and soft drinks. Overall, I was impressed by the staff and the property. It was a good value place to stay.

It is not exactly a CON but do note there is no lobby, no reception etc. It's not the normal hotel one will expect. It's basically 7 rooms within a huge apartment.

I've had some very friendly and helpful "hosts", across many countries, over the years but Vinah was truly exceptional. The room looked new with "all mod cons" and additional facilities being available, if required, found nearby in the shared hallway en route to the Ritz Residence main door. Just about anything you want to buy can also be found in the huge Imago Shopping Mall. Located within minutes of the seafront and convenient for other areas of Kota Kinabalu either by foot or cheap taxi. Two good sized pools, in attractive surroundings, for the use of guests.

There wasn't anything I personally disliked. Others may find aircraft noise, apparently concentrated only at certain times of day (& night), to be a problem but that would apply to much of Kota Kinabalu. My room was just about big enough for me - maybe for two people if they like to be close to each other (!) - and I suggest you choose a room appropriate for your needs. I also suggest you closely follow Vinah's clear instructions regarding arrival procedure - I didn't (in my defence, I arrived at about 05:30, because of flight delay, tired and possibly confused) and caused unnecessary inconvenience to myself and the staff. Sorry about that!

Wow, where to start. This place was fabulous! The room was so luxurious, it was beautifully decorated and gorgeously furnished. The bed was quite possibly the most comfortable I have ever slept in. The bathroom was stunning with a small bath and a rain shower. Further, this has all the mod-cons you can hope for. Dyson hair dryer, a power bank to take out whilst exploring, USB charging ports on each socket, digital mirrors, electric blinds, and that’s just some of what’s available! The designers and planners have thought of everything; they provide two litre water bottles in the rooms and even have Biscoff biscuits in the tea/coffee set! The staff were helpful and quickly checked me in. I asked for a pool towel and they gave me two for my comfort. The communication from management and staff was excellent, providing precise details on where to get a taxi to and where to go on arrival to get to the apartment.

The only thing I would say is that the pools are for all the residents of the apartment block and there are no sunbeds to lounge on.

The room is so modern and gave off such luxurious vibe! The staff and management are very friendly, helpful and responsive, truly accomodating too. 🤩 we love all the amenities provided and especially the bed is super comfortable - we had a very well rest. Journey from the imago shopping mall to the room is effortless, making it easy for us to drop off our shopping stuff and go back to our shopping.

The room was so clean, bed was so comfy. Location was great! We walked to restaurants nearby and you’re right on top of the mall (although you wouldn’t know as it’s silent at night!). There’s no concierge but the team are available on WhatsApp and reply instantly - at first I didn’t believe this would be better than having a concierge but honestly it is because you don’t have to sit and wait in a queue to talk to someone. Vinah was extremely helpful, giving detailed and clear advice and instruction. Would definitely recommend

Everything from check in to checkout was superb!The staff was waiting for us at the carpark with our pass and room key. Another staff welcome us to the room and aircon was already switched on. The room was exactly as per advertised. Location was excellent. Walking distance to the beach and lots of seafood restaurants, not to mention shopping centre is downstairs. The host communicated with us throughout our 4 days stay to ensure we were comfortable. The room was small but lovely and bed was very comfortable. Lovely bathroom with nice strong shower.

There was no towel rail in the bathroom to hang wet towels and hand towel was not provide. We improvised and used the supplied face towels instead. The host thanked me for my suggestions to include these. All in, not a big deal..... We would definitely stay here again and recommend to our friends.

Really nice, modern room. Everything was really well cleaned and well decorated. Staff were super helpful and replied instantly via WhatsApp when we had queries. Location is good as it based above a new/modern shopping mall, so you are close to cafe’s and restaurants. It’s a 15/20min walk to the markets or a short grab.

Everything. This is one of the best places I've ever stayed. It's brand new and everything is easy to use. The staff is absolutely awesome and will show you around the property. Special shout out to Vinah who was amazing!! The property is quiet and in a very convenient location across from a cafe called Dozo, a money exchange place, and several massage places. There is every type of food you can imagine in the basement of the mall. It's a very cheap Grab ride away from everywhere you'll need to go too. I could go on and on. Loved this place and already regret leaving!

Like every other hotel shower, there's not enough space for shampoo, conditioner, face wash, soap and a razor.