I liked that there was one side for adults only. Also ELVIS !! He is the man. It was sad that we met him on our last day because he spoilt us for sure ! He took care of us even when we didn’t ask for anything he would pop on over and recommend a drink. He was also a lot of fun and made our last day amazing!

Having to book min 3 days in advance for an early dinner booking. When we arrived on our first day our first few dinners were late in the evening around 8pm or later. One night we were even told 10pm

The hotel staff is lovely, the hotel is well maintained, the rooms are spacious. The downside is that there is no public transportation or shuttles from the hotel to the center, a taxi costs $15-20 one way. The hotel is a 45-minute walk to Fifth Avenue where all the pubs, restaurants, and shops are. The food in the evening, in the hotel restaurants, was not at the level we expected. You need to make a reservation in advance. We ate at the buffet which was open most of the day.

Dining was terrific, we enjoyed the buffet and the specialty restaurants. The resort is well-maintained and the room was spacious and clean. Staff is most helpful and responsive. Plenty of drink spots.

The pool area had loud club music all afternoon, could not be there or even sit on our balcony overlooking the pool; we either went inside or found a quiet place elsewhere. The 3am AC leak was a drag, but a 3-man crew was there in a half hour to fix it. Early in our stay we were badgered to buy extra services or future visits but that decreased.

We were there on a spontaneous trip for our 6 month anniversary. The resort has adult only on one side and family on the other. There are restaurants and bars in the middle that can be shared with all adults, but adults only one of the sides. We only went to 3 of the restaurants, but they were all good. The rest of the time we ate at the buffet. The buffets were clean and full of all sorts of food. My husband is gluten free and although the buffets did not have GF bread that we knew of, there was still plenty of food to eat. Unexpectedly, we were upgraded to a RESERVE room which was very spacious and clean. It has all the amenities one needs. I found the bed to be comfortable as well as the soft pillows. My husband likes a more firm pillow so he didn't quite sleep as well. None of the rooms look out to the ocean, but it is a short walk to the beach and watch an AMAZING sunrise. In fact, it is really beautiful and less crowded in the morning to get in the water. There is a public beach on either side of this beach, so there are lots of locals that stroll by and on Sunday afternoon, their side of the "ocean" was packed. It didn't bother me at all. There is security all over and we felt very safe and I'm happy they have a place too. My husband enjoyed snorkeling as the reef is close by. It's not quite as good as snorkeling in Puerto Morelos (which I highly recommend), but he still had fun. FYI- they do not have snorkel gear to rent here, but I noticed you can buy at the gift shop. One other thing, this beach has a seaweed wall and there was minimal seaweed and the white sand feels amazing under your feet.

Don't forget your sunscreen. It will cost you $53 American dollars at the giftshop for a normal size spray bottle. Also, this isn't a place with lots of entertainment. They did have a small group dancing in the open areas while we were there. Although they did a great job dancing and singing, it seemed incredibly cramped for them because they didn't have a stage. We were there Aug. 12, 2023 and the night life just wasn't busy as all. In fact, the entire place wasn't busy. The main adult pool had just a handful of people in it. We spent most of our time on the beach. I'd still recommend and come back.

While the whole experience was great, and every staff member was super helpful, I want to specially thank Ricardo and Johnny from the beach bar, they went above and beyond to make our stay flawless!

A couple of guests would play loud music on their phones.

Hot tub in garden. All the food was exceptional and drinks service was excellent. Main bar was nice, nightclub lounge was oddly laid out but was fine. Swim up bar and pool parties were excellent. Beach is lovely, we had some seaweed but not too bad.

Nightclub lounge could do with an actual dancefloor.

The resort was all inclusive. The breakfast and dinner buffets were excellent every day. In addition, this resort included approximately 16 restaurants onsite. Needless to say, all the different nationality foods were delicious. Also, our concierge Fabian Valenzuela was perfect for us. He continously ensured we had everything we needed. He exceeded our expectations.

Didn't realize the city of Playa del Carmen was so big. Therefore, you needed a taxi to all tourist sites. But, we loved the hospitality so much that we do plan to return to the city one day.

Beautiful property. Courteous staff!

Staff selling property promotions!

loved the resort very plush

We didn’t like many of the restaurants especially the Mexican ....you would think being in Mexico this would be the best ... uses of language on the menu with words such as rind and lard was rather off putting. we ended up walking out and getting a room service burger. also having to use phones to access menu and info was very unhelpful at check in they failed to inform us to book restaurants for our stay .... the first night we ended up almost not being able to eat.

We love our room!! The grounds were very clean. Staff was exceptional.

Property could use more entertainment, more restaurants that don't require reservations. Food options 24/7. More sweets shops