The hotel was well placed, opposite the tram hub for lines A, C & D. Close to the main shops, certainly well placed for the many eating establishments and the many historic buildings. The hotel was very well organised, room cleaned daily and a very good breakfast, they would supply many items that were freshly cooked although many were on display daily. Staff were very helpful, and most spoke English. We booked a room on the sixth floor (number 605) with lift access to all floors and views out over the city. This room was very large with a very comfortable King bed and a seperate Sitting room with sette and table & chairs. The bathroom and toilet/bidet although together, were in seperate rooms. Some aspects of the hotel were slightly tired, but overall, it is a well maintained building.

As I said, some aspects were showing signs of age like tile grouting really need brightening up around the bath, windows need replacing, although were servicable and the two A/C units again worked but are old models. The replacement cost of the above would give the room a higher grade and bring the look of the room more inine with its present charges. Lastly the floor area is not flat, there is a step up to the sitting room as you enter the room and a similar step down into the bedroom and I would not recommend it for people who find difficulty with walking unaided, as there are no handrails. We did leave the light on in the bathroom during the night, just in case.

Great stay. Excellent location. Trams and buses (including the one to San Emillion) right outside the door. Tourist office across the road where we bought the City Pass- well worth iit. Plenty of places to eat and drink nearby. Staff friendly and helpful. We had a lovely room with balcony on 6th floor. Lift only went to 5th floor- not an issue for us. Breakfast is fine- not brilliant but more than adequate. Cold meats, cheese, smoked salmon, bread, pastries, cereal, fruit, yogurt, tea, coffee. Hot food was scrambled eggs and sausages. We would definitely recommend hotel and would be happy to stay again.

Nothing, all very good. There were a few steps in the room that may not suit everyone. Step on entering the room, step down to where bed was, and a step up to balcony.

Everything was amazing! The location, cleanliness, the reception being open 24 hours a day and the temperature of the rooms were very nice. I stayed in a rainy time and the rooms smelled clean and it was a very enjoyable and comfortable holiday. Words are inadequate and all employees are very helpful and caring. I experienced all the places that needed to be visited by walking. Of course, except for villages :) ❤️

The staff was really wonderful -- answering questions, making me feel at home. I was alone, and needed advice sometimes -- they were terrific. The location is perfect -- close to the tram, close to places to visit, but also private.

My only complaint is the coffee. I don't love Nespresso machines for coffee -- when I stay in a European hotel, I like being able to ask for a specially made cafe au lait or cappuccino -- not being pointed to a machine.

Hotel location is excellenf to visit Bordeaux. Completely renovated, Buffet breakfast with many choices. Welcoming, attentive staff. Tourist office is across the street. Gave very suggestions (river cruises),detailed maps to walk trough Bordeaux. Ask for a room on higher floors with view over Quinconces park: gorgeous sunrises over Garonne river, key bridges, trees in middle of city. Major streetcar lines stop.in front of hotel. Very quiet with double windows.

We had two wonderful nights in the city of Bordeaux. The point where the hotel is located is the most ideal. The staff were always willing to help and always smiling. This really made us feel very nice. Beautiful renovated bathrooms with wood floors. Very comfortable beds. Our room was a superior double room with a wonderful view of the city. Very good breakfast for all tastes. We highly recommend it. Special thanks to Natalie

Great location right by the excellent tram system. (My friends said they heard the tram at night but I did not.) Big, comfortable beds, well-equipped showers, plenty of space for suitcases and ample storage. I did not eat breakfast in the hotel as I prefer going to local cafes and boulangeries. My friend's AC did not work well (mine did) but they came to check in on all the rooms the next morning. Staff made helpful recommendations for dinner and helped arrange for taxi to the airport. Recommend!

hmm, elevator was small.

Great location, wonderful staff, very helpful. Easy access to all the key sites in Bordeaux. The bathroom was great and shower perfect.

The single room with balcony was overcome by a huge boxy tv stand that blocked access to the terrace and even getting around the room. The other single room option my friend had was facing a brick wall and smelled a bit of smoke. Mine would have been great without the box though. Other larger rooms on our floor looked very nice though.

Excellent location. We had the corner room so good size with dual aspect views from the balcony. The room had real character and was very comfortable and charming. We really enjoyed our two night stay.

Breakfast ok but not up to the standard the room.

Great location, helpful and friendly staff, quick response when help was needed. Rooms were clean, spacious and incredibly comfortable. There's a carpark less than a 5min walk, shops & waterfront less than 10min walk.

Breakfast selection was a bit slim, but I think this has more to do with cultural differences than the hotel choosing not to have a larger selection.