We loved EVERYTHING about this hotel, including the aromatic scent in the stairwell. This place had so many special touches, including a mural in our hotel room, a HUGE shower, a cozy patio overlooking the court yard, and not to mention the spa! The hotel staff were wonderful, assisting us with transport to their location as we arrived to a taxi strike, and sitting down with us to talk about the area and providing recommendations on places to see. The bar staff were absolutely fabulous, and were happy to describe the scrumptious concoctions they were making. The restaurant staff were equally great as well as the food. The staff truly made us feel welcome and we were sad to leave. Oh bonus, the train station is just a short walk from the hotel.

The hotel is located an easy walk from the train station, with transport links in to the city right outside. Reception staff were welcoming, friendly and helpful with directions, providing us with a map of the city and advice. Our room was spacious and quirky - certainly not a bland hotel room - it felt as if we were up in the trees. Had a great kettle! The atrium of the hotel is a leafy oasis which looked attractive.

Breakfast not ready ( only cold buffet ) no hot food prepared at 7.15 when we needed an early start so decided not to bother.

Beautiful building. Bed was very comfy. Friendly reception staff. Good self service breakfast. Room with bath was lovely and bright. Location was good for transport services and walking into the centre.

Surrounding area was grim. We booked a room with a balcony, but were given one with a bath. Reception apologised as we weren't sent an email asking for our preference. Fortunately a room with a balcony was available and we were able to move when we came back later that afternoon. Room with balcony was very dark.

The hotel was a fantastic property with very nice rooms and amenities. The room was spacious and had a deep soaking tub. My wife and I enjoyed using the jet tub and sauna during our stay. It was very nice to get a soak and sauna at the end of the day. The immediate surrounding area may not be the nicest, but it is a quick 20-minute walk to many places in town. The Marché des Capucins is very close and delicious.

The wifi available for the guests was frustrating to use, very slow, and it would continuously disconnect from my phone and computer. While it is good to not be on the computer while on holiday, it would be nice to have quick internet to get anything on the computer done quickly and not be kicked off the network repeatedly.

Very nice building and rooms. Liked the garden and the working people there are very friendly & helpfull. City is nearby and easy to walk to.

Downside the open bath and shower. You have to close the curtains a lot if you want some privacy during the day. The TV could be slight bigger or some Netflix on it. Most programmes are French. There is no fridge inside the room and would be handy to have during warm summers.

This hotel is incredible, unique. The theme of zoology runs through the building in ways that are both quirky and charming. The central garden is lush, a great place for the cafe. The restaurant curtains are animal-themed, and there is an air of safari mixed with museum pieces in the halls, rooms and public areas. What an original space and concept! The staff are very kind and helpful. I would return to this hotel on my next trip to Bordeaux!

This is a great place to stay.

This is an exceptional hotel which seems to be unfortunately unknown. The way this old building (1900 ' plus) has been renovated and extended as well as the interior decoration are unique and can be considered as a piece of art. I have no connections in any way with the owners or managers of this hotel but I just feel that this needs to be said as some hosts comments seem to be too much framed by very standard and common hotels supposedly luxurious(which by the way I can appreciate as well) to be able to be sensitive to the inventiveness and subtlety of the Zoologie hotel. In a certain way, the Zoologie hotel deserves a visit in itself

I would say that the Zoologie hotel and its employees do not seem to be fully aware of the value of the creation in which they are operating (they don't even how who designed the hotel). The same hotel in Paris, New York or Dubai that I am regularly visiting would look after very small luxury details that wealthy people appreciate (like the quality of the clothes of its employees) and push their prices high to hell. But you are not in the most gentrificated district of Bordeaux and this might explain why you can sometimes book rooms at a very reasonable price for what they are. This is a additional reason to run and choose the Zoologie hotel

This property is located a short 5 minute walk to the tram so getting around the city was easy despite being outside of the main tourist area. The room was comfy and the Hotel was stylish and always clean. The staff were super friendly and personable and always helpful, willing to go out of their way to help us out. Breakfast was good and the Bar area was super comfortable and inviting. Thanks for a great stay.

Nothing

Easy walk into the historical part of town and easy access from and to the station. Quiet location Access (albeit limited times) to the Spa enjoyed the private balcony in the Geological wing to enjoy some afternoon sunshine and read Very good service and food at dinner

In our room , no where to hang towels or dry swimming costume from the spa Concrete ceiling for us was wierd, would be much better painted from a sensory perspective Breakfast service a bit hit and miss.

Friendly and helpful staff who, when there was a problem, dealt with it with great professionalism. Very stylish hotel with extremely pleasing interior design and beautiful outside terrace and garden area. Spacious room with very comfortable beds.

Problem with dinner as the kitchen was not geared up to deal with a gluten free diet, even though this had been requested. The food in the restaurant was not up to standard. Waiter was as helpful as he could be. On check out the manager very satisfactorily dealt with the issue.