We had no tea or coffee facilities in our room. Very disappointed. No minifridge, no safe and the room was not well cleaned. I don't think they ever vacuumed the room in the 4 days we were there. When I told the receptionist about the tea facilities in the room she said that we had a standard room and no facilities go with it. So I showed her the photo I was sent to me showing tea facilities in the room and she blamed booking.com. she said we were not entitled to the tea facilities having had a standard room.

Good Location. Breakfast was good. Most of the staff are helpful. Called the reception when we went in the room after the check in as the bath was dirty with hair and he sent some one to clean.

I went to ask a question to a reception staff and she told me that this is not a tourist information but a hotel, she was very rude. The room was not spic and span on our arrival , I am in doubt if it was cleaned as hair was in the bath and dust was on the window sill, and coffee table. And there was also water in the kettle. The cleaning of the room is disaster as they just come to change the towels and arrange the bed and just wipe the bath and face sink. Neither the bathroom and toilet floor are cleaned.( I experience this as I was in the room at 4pm and the room was not done yet and had to phone the reception)

The location is the best thing, in the centre of the city. We had an amazing river and mountain view, just couldn’t get enough of looking out of the window. Breakfast was good, the staff was exceptional, especially Maseta, she really did change our stay at the hotel in the best way, she is an amazing and kind professional hotel receptionist.

The armchairs were peeling the material, the toilet was filling up when flushed, and what was weird was that the toilet was separated from the bathroom where the bidet was, not very comfy this.

The location is very good. Walking distance to the Grotto. There's a bus stop in front of the hotel with buses which take you to the train station and to the airport. The room was comfortable and spacious. The breakfast was tasty and with a good choice of food. During breakfast the food was restocked continuously. All the staff at the hotel is very hardworking and helpful, especially Miseta at the reception who makes you feel very welcome with her warm smile.

The cups, plates and utensils should be well inspected for proper cleanliness in the breakfast room before being presented to the hotel guests. Room carpets to be vacuumed properly every day.

This was the third time I stayed at Hotel Paradis, the staff continues to be fantastic, very attentive and kind, the breakfast maintained its quality and the cost-benefit ratio remains satisfactory.

I believe the hotel suffered a little from the effects of the pandemic, the rooms need renovation and the restaurant service was better, dinner hours are currently very restricted, the menu used to have more options and the previous staff who served in the restaurant were much friendlier and more attentive.

The staff was great and very helpful and polite and was always very polite in saying good morning and good evening! The breakfast is always excellent and plenty of a selection of food from different kinds of breads to pastries and plenty of juice options and coffee ☕ options plenty of different fruits and yogurt and different egg 🥚 options beans and bacon 🥓 the perfect breakfast! The housekeeping staff is wonderful and always keeps the room very clean and organized and well maintained!

The hotel should think about extending the breakfast hours until 11:00 a.m. to give guests an extra hour to get something to eat and for sometimes guests might be running a little late it gives them extra time to have some breakfast to start their day! I really enjoy staying at the Hotel Paradis! Just a little something to think about for your guest!

The room was bright, airy and comfortable with plenty of space in the room for two armchairs and a small table too. The bed was super large and comfy. the bathroom was also spacious with a bath/shower. The airport shuttle stops right outside the hotel, which was very convenient for us.

The mini fridge did not work initially, but it was replaced a couple days later. Late night drinkers have a habit of occasionally sticking around outside a bar next to the hotel and their laughing and talking sometimes kept me up at night.

Elevator was good size for wheelchair. Local bus was across the and only 1 euro, stopped at train station.

The breakfast cost 13 euros and the scrambled eggs were questionable if fresh, canned baked beans and canned fruit salad.

hotel Paradis is away from all the hassle and busy area down at the Grotto. The river across the road from hotel and the town bus L5 that bring u into Loudres town for shopping tourist office castle train station. Great bus and it also stop outside the entrance into the Basicilla. I had superior room and it was nice and big on the upper floor with a big window u could open. The air conditioning was very good and it also had a kettle. There was a nice bathroom with a bath and shower with all the toiletries.

There was nothing I didn't like

The shuttle bus from the airport stops exactly in front. It's just few minutes walk from the Grotta. It was very clean and all the staff were extremely nice and helpful. The room was great and spacious. The bathroom was comfortable. Breakfast was good and abundant. I will surely book it again.

One thing that keys were in front of the desk not behind and the receptionist will give it to you. Anyone can get another key by mistake.