I had a fantastic stay at this hotel, thanks to the exceptional team. From the warm welcome by the staff outside the doors to the efficient reception and helpful concierge, which were at my service almost 24hr and always supported with any request, every interaction was pleasant. The frequent shuttle service to the city center was a huge plus, making it easy to explore. I also appreciated the convenience of having a ski rental store within the hotel and the seamless service to the sister hotel, which provided direct access to the ski entrance. The sauna was great

It would be great to have more weight lifting machines in the gym to enhance the workout options.

Concierge Mr. Ben was amazing to provide us with the necessary information of the trek and activities suitable for our family. He made the whole experience amazing. The location of the property just 5min walking from the city center, The breakfast was full of options and all very good quality, Restaurants at the property for lunch or dinner were amazing with excellent SPA with outdoor jacuzzi

No ironing machine and board in the room. You have to pay 10EUROS per item to get them ironed. This service should be part of the room price and not to be paid extra. Lower floor room too dark that require the lights to be switched-on constantly.

The staff are truly great, really nice and helpful they make you feel at home. The concierge is adorable. The sauna facilities are stunning. The rooms really cozy, warm and lovely. The restaurant is delicious. The lounge is amazing.

I could hear the people next door, but they were quite noisy. The hotel intervened very quickly and sorted things out.

the view, the nice decoration, the room.

Crowded breakfast, only one lady at the omelette / crepes station and no help from the guy at the cheese / ham station.The queue was very long and the little breakfast room packed with people. Not really 5 star standards. The lady managed well and kept her smile despite the stress. The dinner at the restaurant was ok but not amazing.

The location of the buffet is in a cold room and it is not comfortable at all ! The fruits in a compte were not good. Kiwis very hard and not fresh from the day. Same for the oranges.

the dinner was good but the presentation was not nice. And the salad with truffles... very few truffles, very few parmesan and the dressing not good.

The rooms were larger than expected

Too many stairs no elevators

The staff, especially Ben, were exceptionally kind and helpful. The property is beautiful, serene and unique. The interior design, architecture and even landscaping are pure genius and together create a unique and special experience.

I have no complaints.

Beautiful location and friendly staff. Especially front of house and guys looking after cars

Not as clean as in previous years and staff stretched so slow to respond especially in restaurant.

Beautiful hotel and amazing staff. Really a magical feeling from the moment of arrival. The hotel caters to all your needs starting with a great breakfast, finishing with an aperitif by the fire

You're not going to save money staying here but if you are looking for a special experience it is worthwhile.

Only reason for 4 star in value is that it’s very expensive but it’s worth it.