The receptionist on shift, Pauline, was so lovely. The concierge, though I didn’t really speak to them, were also friendly. The room itself was clean and relatively large by European standards. The hotel also offers two complimentary beverages; one canned flat water and one canned sparkling water. There is also a kettle with tea, coffee, sugar, and cream available.

It’s a bit expensive… Because it’s conveniently placed inside Terminal 2, I feel like the hotel intentionally has a high rate. I just think it’s a bit unfair to charge around $300 USD for a one night stay. Regardless, I was desperate to shower and sleep after a 14 hour flight and had about 10 hours of layover. There’s also around a $100 USD deposit that needs to be made during check-in; of course, this deposit gets returned over the next few days, but it was a little upsetting to have my card charged again especially when I had already paid $300 USD for the booking itself.

The location is out of this world. It took me no more than 5 minutes to get from my room to the check in counter at 2E. The bed was exceedingly comfortable and the bathroom exceeded my expectations with both a shower and a bath

I felt that the price was a little higher than it should have been. Also, I was surprised that the gym was not better equipped--one treadmill and one elliptical machine.

Exceptional position just a few minutes walk from border control and right beside railway station. Room clean and perfectly adequate for a short stay. Lovely comfortable bed and pillows. No aircraft noise so excellent sound no insulation.

Price is high but you’re paying for location. Rooms could do with a furniture refresh but everything was in good order.

Rooms are older but refurbished and recent USB ports by bed. Bathroom is modern and lovely with shower stall and bathtub. All grey stone tile. One sink. Since the rooms are older they are also very big allowing for packing your bags for the last time before taking off and still having plenty of space to move around. Nice long desk top in front of the window with comfortable chair. Good firm mattresses. Good restaurant with great Soup d'Onion and other dishes that we wished we could have found in St. Tropez. Actual food with no aspersions to win Michelin stars! Friendly staff though the folks at reception could use a little practice at public relations and a smile or two. Instead they tend to be stiff and indifferent. But otherwise, for a very busy airport hotel it is excellent and being situated in the crotch of of the split terminal, it is equi-distant between international and domestic connections and just above the rail road station with TGV and metro into Paris, there is a wide space with shopping and eateries like Paul, Starbucks and other goody outlets as well as a few general shops with everything from a selection of of waters and other drinks to reading material, eSIM cards, snacks, clothing especially "Paris" decorated items, electronic bits like cords and converters. So a great location and using the elevators, those with ambulatory issues are well covered.

The location just steps from the gates at Terminal 2 and steps from trains heading into the countryside and metro trains into town, all under the same roof, onto speak, make this a fantastic place to stay. The room was pretty stand but comfortable. The servers were very nice in the hotel restaurant. The breakfast buffet was unusually good- had some unusual and delicious options, such as guacamole for avocado toast.

It has been a long time since I have encountered a receptionist (who checked us in) who was as rude and disdainful as this man was. I imagine others are much more gracious, but we did not meet them.

Room was soo comfortable. Very quiet. Very comfortable bed. Luxurious towels and comfy bath robes. Excellent size room. Location was ideal. We didn't need to worry about airport transfers in the morning which allowed us extra time to enjoy and relax in the comfortable room. Meanwhile outside was a long traffic jam heading into the airport which I believe added an extra hour onto peoples journey from Paris. We had an excellent view of the airport runway and regret leaving the room for a disappointing dinner. We should have ordered a light room service and just enjoyed the room. The room was a little more expensive than other "airport" hotels, but it was worth it as it was a beautiful room and the hotel was actually located between terminals 2C & 2D. Other "airport" hotels still required you to transfer from the hotel to the terminal as they are not in the terminal but are nearby. They would have also been impacted by the morning traffic on the morning we left. It was also just upstairs from the TGV terminal station. So convenient. No airport transfer stress to make flights.

Dinner at the restaurant was expensive and disappointing. We should have just ordered a room service snack and enjoyed the room. Same for the downstairs bar. Expensive and disappointing ambience. Skip the restaurant and skip the bar. Just enjoy the room.

I am somewhat disable and walk with a cane and cannot walk long distance. The assistance from CDG took care of and took me directly (wheelchair) to the Sheraton. The Sheraton staff was excellent. I didn't want to waste time to go up to my room and drop my bags, the concierge took care of everything. The bellman took my bags up to my room, I later needed to get some water bottles for the night. The concierge himself got me two cold water bottles from his own pocket for me. He was wonderful and kind. I was able to have room service for breakfast the food was great. It was a great convenience to be at the Sheraton CDG because the next morning I could get my next flight without having to get a taxi, etc. The concierge ensured the assistance came and took care of me. They got a taxi for me when I wanted to go out to see the Paris sights, e.g., The Notre Dame Cathedral and eat at my favorite restaurant Le Grand Colbert. The hotel arranged the taxi and they came to the Sheraton's street door, and they even offered to have a wheelchair for me if I needed it when I came back. They were great! They also have great trinkets to sell in discreet display cases. I got a pair of lovely pink earrings that everyone compliments me on. The price was only 25 Euros. Great place to stay and shop!

I like that it was walking distance to the airport gates and I didn't need to leave the airport to get in and out of hotel. This was the main reason I chose this hotel. It is rather expensive however for a 10 hour stay - my bill with dinner (no breakfast) was 368 Euro. I loved the bathroom - it seemed to be an original 1950's bath with gorgeous marble, spacious sink.

I had to refrigerate some medication which the bellman labeled and took and I asked for it to be delivered to my room at 6:15am so I could take it and pack it. They never delivered it, so I had to go get it.

Excellent, affordable and right in the terminal

We ate at the restaurant. It was a simple meal, two main courses and a bottle of wine. I was surprised to find that the bill was for 200€. It turned out that we had been billed for 150€ wine instead of the 30€ bottle which we ordered (and which was supplied). The restaurant reversed the bill at once and apologised, noting that “the code was the same for both bottles.” A simple enough error, and perhaps an understandable one, but it was not the only time that this happened during our stay in France. Best to carefully check the bill before you pay it.

A very convenient hotel right in Charles de Gaulle airport. We only had one night in Paris so preferred to stay inside the airport and take the train into Paris for our afternoon/evening. The train station is just below the hotel so was very easy to get to/from the Louvre, Notre Dame, the Luxembourg Garden, etc. in about 45 minutes. The next morning, we had a very easy ten minute walk to our terminal. We had an extra bed brought in for our daughter--and it was truly comfortable. (They also charged us 50Euro for it, so I was hoping it would be worth it). The staff was friendly and helpful.

The price was a little excessive compared to other airport hotels. Charging an additional 50Euro for a rollaway bed was a bit much. Would be helpful to have a working fridge in the room so we didn't have to check our perishables with the concierge overnight and then remember to pick up in the morning. The fridge was only to keep beverages "fresh," not to refrigerate foodstuffs.