Excellent position in picturesque old town, good shower and room facilities as you would expect from this brand and price point, with bathrobes and slippers included and appreciated. Breakfast good, lots of choice including hot options and with helpful staff, although coffee strangely below par. ( We ordered cafe au lait, but an espresso machine was also available.). Excellent restaurants within short walk.

What we needed to know and weren’t told - if arriving by car, the car park is not in the same location as the hotel. To get to your parking you will need to pull into 10min pull-over space outside hotel in busy shopping area (space not guaranteed) check in and get entry code and map from reception, then re-enter one-way system to car park. You will NOT find the car park just using map without satnav, as no street sign on the (very small) road itself. Hotel bar - a nice comfy space but red wine by the glass desperately over-priced for poor quality.

Excellent central location, with well-appointed rooms at higher end of cost range. Friendly staff. Shops, cafes and restaurants all right outside. Solid breakfast spread and unusually good coffee. Complementary spa looked very nice but didn't have time to use.

Car parking has to be reserved in advance (they have 14 spaces only for 32 rooms) - this was not made clear in the Booking.com information. However, it was no drama to park in nearby secure underground 'Cathedral' parking garage (and possibly cheaper) - you can pull in outside hotel to unload car (they lower bollards to allow this and then it's only 5 mins walk to hotel.)

This hotel is fantastic! The breakfast was great, offering a wide variety of delicious options to start the day. The staff was incredibly helpful and attentive. I was returning from a cycling race, and they went above and beyond to assist me with my bike and luggage. I was even upgraded to a larger room, which was a wonderful surprise. The hotel's location is perfect for anyone wanting to explore the old town; you couldn't ask for a better spot.

Nothing

Located in the heart of Troyes. A nice, character hotel. A very nice breakfast is provided but there is no restaurant but as the hotel is in the heart of the town, there are plenty of places to eat and the hotel staff gave us good recommendations for restaurants. Staff were very friendly to us. We used the car park which is 2-3 minutes walk a away (a valuable asset as parking in Troyes is very limited). It was all very clean

The hotel bar has a very limited selection of drinks, but in fairness there are plenty of bars close by. Parking is limited and the room was small but adequate. You need a satnav to find in if you are driving!

Our room had provided all the amenities you could want and the bathroom Nuxe products were a real treat! The bed was very comfortable and the air con worked well and was quiet. Location of the hotel in the historic part of town was brilliant. The safe, secure and spacious car park provided close to the hotel was very convenient. The buffet breakfast was exceptional with a very good range of hot and cold items, including some regional French products. Looking forward to returning to this hotel again shortly.

Nothing to dislike. Unfortunately, we ran out of time to see the Hotel (Nuxe) Spa but I’m sure it will be worth a visit.

Booked hotel as travelling from Italy back to UK so staying for one night. Hotel was easy to find, extremely friendly and helpful welcome. Given map and clear directions to the secure car park which was about a minute's walk away. The room was a great size, fantastic shower, all extremely clean. For the dog there was a waterbowl and map of dog friendly areas to walk him. The hotel was in a great location to explore Troyes and walk to lovely restaurants. Bar area was very nice. As we had the dog we could not eat in the breakfast room so breakfast was set up for us in the bar area. We had a lovely restful stay and would return.

That we couldn't stay longer.

This is an excellent hotel, clean, spacious, good beds and outstanding staff. We brought our three dogs with us, which was no problem, but were told that we could not bring them in the breakfast room (perfectly understandable for us) when we booked, so we did not book the breakfast. Upon arrival we were asked if we wanted breakfast the day after as well: we indicated that we had the dogs with us and the friendly employee told us that indeed the breakfast room was not possible, but we could take breakfast in the bar/salon. After a good sleep we went to the bar/salon in the morning and another friendly employee even set the table for us and brought water for the dogs, an excellent service! The breakfast itself was also outstanding with a large choice, so everyone will have something to their liking. Furthermore, the hotel is located around at an excellent spot in the city center and the possibility to reserve a parking space was great. A message for the hotel manager: please give our compliments to your staff, they really know the meaning of hospitality!

This is a very lovely hotel overall. Dog friendly and has secure parking around the corner with chargers for electric cars. There is a lift/elevator as well as stairs. Comfortable room and spacious in junior suite. Nice details like Nuxe products and wellness courtyard. Nice staff who speak English as well.

The breakfast was disappointing- cold eggs and had to make own hot chocolate with a sachet. Expected a bit more and nicer items.

A most elegant and spacious breakfast room with top quality breakfast bakeries and detailed attention to everything. Best hotel breakfast in a long time.

On arrival there was no parking space in front of the hotel which led to numerous mishaps and car damage on the way to their private parking, eventually. Strongly recommend that guests speak to the reception first prior to their arrival by car as impossible and most unpleasant otherwise. This detail spoiled our stay.

The location of this hotel was what 'sold' it to us as we only had a short time to spend in Troyes and wanted to be close to the centre for restaurants. In the UK the brand Best Western is not acknowledged as a particularly sought after brand however as I am in the hospitality industry I knew to trust this for France in the main. So we booked and were not disappointed. The team, the room, the Champagne at the bar and of course the location all lived up to our hopes. Parking was great too, secure and very close to the hotel.